Carolyn Olavarria

Very satisfied with the way we were treated very helpful with the information that we received good customer service with the information that we received good customer service More

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The Worst Service Experience I’ve Ever Had I’m extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly fru extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly frustrating, time-consuming, and handled with shocking unprofessionalism. If I could give zero stars, I would. My first visit was in November for a crankshaft engine recall. I was told the repair would take 2–3 weeks, but they kept my car for over a month and a half. When I finally picked it up, the engine cover was loose and wobbling due to a missing washer. They admitted the mistake and made me come back a week later to install it — wasting another two hours of my time for something that should have been done properly in the first place. More recently, I took my car to a nearby Honda dealership for an oil change, and they informed me that the splash guard cover underneath the engine was completely missing. Since the only major service my car had received was at Acura of Los Angeles Westside, I knew it had to be their error. I returned to Acura and spoke to the service manager, Willie Pittman — who, without exaggeration, is the rudest, most unprofessional manager I’ve ever encountered. He reviewed their intake video and confirmed that the splash guard was on the car when I dropped it off for the recall service — and yet, he refused to take any responsibility for its disappearance. Instead, he made me pay $130 for a new splash guard and told me they would install it “for free.” When I brought the car back for installation, I was told it would take 90 minutes — it took two and a half hours. Then, I was hit with another charge: $41 for the plastic pins used to install the guard. I had been quoted $0.75 each for these pins (there were only 8), but he insisted they were $4.75 each. When I calmly questioned the price, he accused me of lying, said I was “trying to get freebies,” and began yelling at me in front of the entire staff and other customers. When I asked to speak to the dealership manager, he arrogantly told me, “I’m THE BIG CHEESE around here — no one’s going to override me, and no one is going to listen to you. It is what it is.” That’s a direct quote. The level of disrespect and ego was astounding. When I tried to verify the price with the employee who had originally quoted me, Mr. Pittman literally intercepted me, told the employee not to speak with me, accused me of trespassing, and called the police on me — all because I wanted to clarify a price I was being overcharged for. I called the police myself and waited. Eventually, I spoke to the employee, who admitted he had initially told me the pins were $0.75, but said my car required a more expensive type — something that could have easily been explained civilly. This entire experience was beyond frustrating — it was humiliating, emotionally draining, and financially unfair. Willie Pittman should not be managing any customer-facing role, let alone running a service department. His behavior was unprofessional, aggressive, and completely lacking in integrity or customer care. Acura of Los Angeles Westside has lost my business forever — and I strongly encourage others to think twice before trusting your vehicle with this dealership. Mistakes happen — but how a company handles them is everything. And this was an absolute failure. More

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Bought an Integra with this dealership best experience and very helpful and understanding people 10/10 and very helpful and understanding people 10/10 More

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The dealership is awesome. The crew is is friendly and very help. They we very willing to work with me on all accounts. The crew is is friendly and very help. They we very willing to work with me on all accounts. More

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My experience at Accra LA was very nice. Customer service was excellent. Car due on time Customer service was excellent. Car due on time More

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Team at Acura of Los Angeles Westside are professional and knowledgeable. I was happy with the quality and time it took to complete my service. Location of dealership made it easy; just off the 405 Free and knowledgeable. I was happy with the quality and time it took to complete my service. Location of dealership made it easy; just off the 405 Freeway. I highly recommended this dealership. More

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Fast friendly service. Always felt taken care of. Picked up serviced and delivered car in 24 hours. Washed. Always felt taken care of. Picked up serviced and delivered car in 24 hours. Washed. More

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This leasing process was the smoothest I’ve experienced in all my years of car buying/leasing! The staff were helpful, knowledgeable and kind! Ethan and Eric especially were the best! in all my years of car buying/leasing! The staff were helpful, knowledgeable and kind! Ethan and Eric especially were the best! More

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