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Carolyn Smith
Carolyn Smith at South Point Hyundai
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Carolyn Smith

Genesis Concierge

South Point Hyundai

4610 S Interstate 35
Austin, TX 78745

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3 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

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3 Reviews

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3 Reviews of Carolyn Smith

July 02, 2021

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Employee Rating

"This was the single worst customer experience I have ever..."

- G80

This was the single worst customer experience I have ever had. The Service Advisor and on-site Genesis Concierge had a communication failure so the items to be handled during my appointment were not accounted for by the advisor and her attitude was horrible. Pro tip: never throw your colleagues under the bus in front of a customer. We’re not there to take sides and really don’t care about how busy you are. The worst part though was that the mechanic failed to properly secure the Under Cover to my vehicle and it detached as I was on the highway on my way home from the dealership. This caused a major safety hazard and shows that this dealership does not have the best and brightest working for them, nor do they check their work to assure a vehicle is safe to drive after service. They also failed to top off all fluids despite signing off on doing so. I have no confidence in South Point Hyundai and will never do business with them again. I will never buy a part from them and they will certainly never touch a vehicle I own again. I was planning on buying a G70 in the fall and this experience and the way the ABS recall has been handled will definitely take the G70 out of consideration. I have communicated my experience with this dealership to Genesis USA and they recommended another dealership in the area to fix the mistakes of South Point Hyundai.

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Recommend Dealer
No

December 25, 2020

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"Excellent service, quality work and personable and..."

- Barbara

Excellent service, quality work and personable and helpful staff. I will never go anywhere else they did a great job. Moreover, Patricia & John are the best !!!

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Recommend Dealer
Yes

Other Employees Tagged: Patricia Malmgren , John Wayne

December 10, 2020

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"I've been extremely pleased with the level of service and..."

- charles.e.davis

I've been extremely pleased with the level of service and quality from Southpoint. I've had any difficulties nor any problems with each visit.

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Yes

Other Employees Tagged: Therion "Bubba" Mitchell, Patricia Malmgren, Gilbert Cisneros, Corey Witherow, Malissa Vela

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