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Carrie Shipp
Carrie Shipp at Safford Volkswagen Richmond

Carrie Shipp

Service Advisor

Safford Volkswagen Richmond

10501 Midlothian Turnpike
Richmond, VA 23235

4.9
25 Reviews
4.9

25 Reviews

Write a Review

25 Reviews of Carrie Shipp

October 27, 2025

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Employee Rating

Great customer service. They do the job right the first time. Service is expensive though. You’re probably overpaying by 25%.. More

by rt_johns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Donald Wood, Ronnie Barker, Karl Solid JR

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Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 27, 2025

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Employee Rating

I have always had a good experience here. They seem very honest, and don’t feel like they’re trying to scam me into more work. More

by KAMREN_BALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 27, 2025

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Everyone I’ve dealt with has been professionals and done what they said. I especially like the videos they send showing what is going on with the car. More

by JEFFERSON.WOLFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Oct 27, 2025

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

October 27, 2025

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Great new showroom and service waiting area. Fast courtesy service and explanation of work completed. More

by SAC
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 28, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our new showroom and service waiting area at Safford Brown Volkswagen Richmond. Our team is dedicated to providing fast and courteous service, and it's great to know that you appreciated the explanations of the work completed. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 26, 2025

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Employee Rating

The staff is always friendly and is very good about communicating if the car need additional maintenance before doing it. More

by ROBERTSONG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood, Ronnie Barker, Karl Solid JR

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Oct 26, 2025

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 26, 2025

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Employee Rating

Great customer service every time I’ve been here. They are honest, thorough, and timely. More

by VW2012TDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you have consistently received great customer service at Safford Brown Volkswagen Richmond. Our team strives to be honest, thorough, and timely, and it’s wonderful to know that we've met those standards for you. We look forward to seeing you again on your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 26, 2025

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From the first call to arriving at the dealership, it was a warm and friendly experience! Everyone was helpful and worked together seamlessly. Kudos to the team! More

by everiv8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Donald Wood, Ronnie Barker, Karl Solid JR

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Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful review,Eve! We’re thrilled to hear that your experience at Safford Brown Volkswagen Richmond was warm and friendly from start to finish. Our team strives to provide seamless service, and your kind words mean a lot to us. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 24, 2025

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Employee Rating

I really enjoyed having my vehicle serviced here. They were fast but thorough. I even added on a service and it was still fast. More

by Nikole Hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood, Ronnie Barker, Karl Solid JR

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Oct 24, 2025

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 23, 2025

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Employee Rating

Excellent service friendly staff clean facilities speedy service carrie is a exceptional worker highly recommended More

by only1stairish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2025

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Volkswagen Richmond to be a positive one. Please don't hesitate to reach out if you need anything else.

October 22, 2025

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Employee Rating

Staff is always professional and keeps you up to date with the process. They provide refreshments and clean baghrooms. More

by ATJPGREENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood, Ronnie Barker, Karl Solid JR

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Oct 22, 2025

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

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