Carter Cashdollar
Carter Cashdollar at Pat Lobb Toyota of McKinney
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Carter Cashdollar

Service Advisor

Pat Lobb Toyota of McKinney

3350 South Central Expressway
McKinney, TX 75070

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Carter Cashdollar

April 16, 2025

Dealership Rating
Employee Rating

Carter in the service department always does excellent job of taking care of my vehicle and the mechanics too. More

by JWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Carter.

January 21, 2025

Dealership Rating
Employee Rating

Went to Pat Lobbs Toyota of McKinney on 1/20 because I had a nail in my tire. I have tire protection and I thought it would be an easy process but I was wrong. I was helped by a service advisor named Cart More

by Lnie
Service Communication
Recommend Dealer
No
Jan 22, 2025

Pat Lobb Toyota of McKinney responded

Hello Mrs. Nieves, I apologize for the confusion on this situation. The coverage you have is through a third party which makes it difficult to verify coverage with how recently you purchased the vehicle. The contract was not visible online through their portal, however once we called, they were able to verify coverage. The contract you purchased has a max cap for coverage. Originally, the intent was to replace the damaged tire with the same tire that came on the vehicle. This was a more expensive option and would require more out of pocket. By no means excusing our part in the confusion, but the situation was more in depth than inferred in your review. You chose a tire that would require less out of pocket, which is simple enough, but adds to the already complicated situation. We apologize for our part in this unfortunate experience, and I have already clarified with my team where our short comings were. There was no malicious intent, however. Please feel free to reach out if there are any questions moving forward, we would be happy to help. David Jurs Service Manager Pat Lobb Toyota (214) 544-8974

Jan 22, 2025

Lnie responded

Correction I called insurance not you guys. I had to call because Mr.CashDollar insisted that I had no coverage. Yes, I choose a tire that would require less out of pocket however I was told my out of pocket would be $2 then $29 and ultimately $99 for the same less out of pocket tire. The service advisor said $29 was before tax and that after tax it would be $99. He was clearly uninformed. Mind you the price difference every time the service advisor talked to me. There was no confusion on my part. Either way service was terrible.

December 30, 2024

Dealership Rating
Employee Rating

They are professional. They serviced the car promptly. They are friendly and answer any concerns in a very convincing manner. I highly recommend them. More

by rschandra01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2025

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Carter.

November 13, 2024

Dealership Rating
Employee Rating

They always do a great job when bring my Tacoma Limited truck in for regular service. More

by JWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 30, 2024

Dealership Rating
Employee Rating

Carter helped me quickly and swiftly and got everything taken care of so my customer could take delivery of the vehicle the same day it was serviced! More

by mdetomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Carter.

October 24, 2024

Dealership Rating
Employee Rating

Great service and very professional. Thank you guys for everything you do. Thank you so much. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bailey Coleman

Nov 01, 2024

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review Jorge! We appreciate you recognizing Bailey and Carter.

September 26, 2024

Dealership Rating
Employee Rating

Great service from Carter and the people at the service center. Carter help me understand all that they did and what they did to my car that I left with them to have checked out. Greatly appreciated being More

by kurtjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2024

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review! We appreciate you recognizing Carter.

September 26, 2024

Dealership Rating
Employee Rating

Everytime I arrive I am always greeted with fast and affordable service. They even accept walk ins. More

by Ninaross77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2024

Pat Lobb Toyota of McKinney responded

Thank you for your FIVE STARS review Nina! We appreciate you recognizing Carter. Walk-in anytime!

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