Casandra Rodriguez | Page 3

Don Davis Nissan responded

Thank you for your feedback. We apologize for the inconvenience caused by the bathroom with no running water in our service and new car sales department. It is unfortunate that the city cut our running water for even a few hours to work on city plumbing directly behind our dealership, but I hope you were redirected to our other buildings with access to running water that day. We appreciate your kind words about our service and are glad you had a positive experience overall. Your comments will help us improve, and we hope to provide an even better stay in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and for recognizing Casandra’s helpful and informative service. We truly appreciate your positive feedback and are glad to hear you consistently receive great service. Your satisfaction is our priority, and we look forward to assisting you in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893 ext 6525

Don Davis Nissan responded

Dear Susan, thank you for your kind words and for sharing your positive experience. We're glad we could keep you informed and provide friendly, professional service. We appreciate your feedback and look forward to serving you again in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 Work: (817)588-5500

Don Davis Nissan responded

Thank you for your kind words and for recognizing Cassandra's professionalism and communication skills. We are delighted to hear that she made your experience a positive one. We appreciate your feedback and will share it with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893 ext 6525

Don Davis Nissan responded

Thank you for your positive feedback. We're glad we could accommodate you quickly after finding a nail in your tire and that the work was completed efficiently and to your satisfaction. We appreciate your kind words and look forward to serving you again in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893 ext 6525

Don Davis Nissan responded

We sincerely apologize for the frustrating experience you've had with your Nissan Rogue and the ongoing issue with the sound on the passenger side. We understand how disappointing it can be when a problem persists even after multiple visits, especially under warranty. Your feedback is valuable, and we are committed to addressing your concerns. Please reach out to our service department so we can work together to find a resolution. Your satisfaction is important to us, and we hope to regain your trust in our dealership and Nissan in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your positive feedback on all of our service team members! We're thrilled to hear that you have no complaints and that our staff has been great. Your satisfaction is our top priority, and we appreciate your kind words. If there's anything else we can do to enhance your experience, please let us know! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your wonderful feedback! We are pleased to hear that you appreciate our location and the great service we strive to provide. Your 10/10 rating motivates us to continue delivering exceptional experiences to all our customers. We look forward to serving you again soon! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you, Denny Venn, for your wonderful review! We're thrilled to hear that our service department effectively diagnosed and replaced the hood release mechanism of your Nissan 370 Z. It's great to know that the hood now closes, opens, and stays closed easily. We appreciate your kind words about Damarcus and our team's professionalism and patience. Your satisfaction is our priority, and we look forward to serving you again in the future! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your amazing review and kind sentiments regarding Joel! We're thrilled to hear that Joel was able to assist you in finding a car that met your needs. It is our goal to provide excellent service and support to our customers, and we're glad that Joel could make the process smooth for you. We appreciate your positive feedback and look forward to serving you again in the future! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893