Casey Wallace

Scheduled a routine service by phone with the Service Department. When the appointment day came, I had my mother bring my truck to the service department, I'm a GM Employee and was scheduled to work a do Department. When the appointment day came, I had my mother bring my truck to the service department, I'm a GM Employee and was scheduled to work a double shift that day. When she arrived she was told that the appointment was cancelled online, I never cancelled the appointment. But the Dealership made every effort to get the service done that day. My mother had to wait for a few hours, but the dealership was as good as their word. The truck got serviced and was returned in excellent condition. The only reason this wasn't a 5-start review is because of the scheduling issue. This should be addressed before it results in losing a customer over a system issue. The dealership stood by their word, and that is the primary reason I will continue to go to Nye. More

by eburns317 Verified Customer Verified Customer

Report | Print

My salesman Ray was knowledgeable and courteous. He made the process quick and easy. Highly recommend. He made the process quick and easy. Highly recommend. More

by DHAVENER5 Verified Customer Verified Customer

Report | Print

They took it in an hour early serviced. It called me back out in 45 minutes. Looks good It called me back out in 45 minutes. Looks good More

by ryawil444 Verified Customer Verified Customer

Report | Print

Team members are always friendly and accommodating. The waiting area is clean and comfortable. Thank you! The waiting area is clean and comfortable. Thank you! More

by 2025 Traverse Z71 Verified Customer Verified Customer

Report | Print

Whoever worked on my brakes did a great job! Please tell them that. Dylan and Casey are wonderful and patient when I am trying to explain a problem. I just brought in my car because it got reall Please tell them that. Dylan and Casey are wonderful and patient when I am trying to explain a problem. I just brought in my car because it got really LOUD after my oil change. They took it right in, changed a gasket. In and out 40 mins. Great job and thank you!! More

by FRANCES.ROCKHILL Verified Customer Verified Customer

Report | Print

I had an appointment for some issues with my truck that I have had since I bought the truck. Dropped it off for the day. None of the 5 issues were addressed and not even noted on the work order the only thin have had since I bought the truck. Dropped it off for the day. None of the 5 issues were addressed and not even noted on the work order the only thing done was a state inspection. When i picked up the truck there were 3 miles put on the truck and a road test isn't needed for a state inspection. No explanation when I picked up the truck. Service writer said he would have someone call me the next day. I still haven't received that call. More

by laforcebewithyou Verified Customer Verified Customer

Report | Print

They need more than one EV tech. They rescheduled a routine check on my Bolt 3 times bc this one guy was on vacation, then had a training, then had a personal day, and no one else co They rescheduled a routine check on my Bolt 3 times bc this one guy was on vacation, then had a training, then had a personal day, and no one else could even look at my car. So I was driving around with my "check engine " light for over a month. The perple are nice and apologetic but really... Chevy shouldn't sell cars they can't service. More

by Bueno1 Verified Customer Verified Customer

Report | Print

Good service and good service techs and service writers. Will go back for service again thank you...Luis Rodriguez Will go back for service again thank you...Luis Rodriguez More

by LOUIEGRINGO45 Verified Customer Verified Customer

Report | Print

Casey was amazing as the service provider. He was incredibly personable and went out of his way to answer my questions. When I walked into the service center he greeted me with a warm welcome He was incredibly personable and went out of his way to answer my questions. When I walked into the service center he greeted me with a warm welcome right away. More

by CSTEURRYS Verified Customer Verified Customer

Report | Print

It is always a pleasure working with Casey! He communicates exceptionally well and takes care of us 100% of the time. THANK YOU, CASEY! He communicates exceptionally well and takes care of us 100% of the time. THANK YOU, CASEY! More

by matthew81 Verified Customer Verified Customer

Report | Print