Cass Harb
Cass Harb at Chevy Exchange
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Cass Harb

Finance Manager

Chevy Exchange

1 Sherwood Terrace
Lake Bluff, IL 60044

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4.9
87 Reviews

Hello my name is Cass Harb , I live in Indiana and i commute every day to work Because the Chevy Exchange is one of the best dealership to work for.

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 10 mos

4.9

87 Reviews

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87 Reviews of Cass Harb

November 14, 2023

Dealership Rating
Employee Rating

Danny was very helpful and assisted with the sales and order of my 2024 Corvette. There was a problem with the pricing just before delivery but we worked it out and I'm happy with this nice new car. Da More

by tk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Johns, Danny Trujillo

Nov 15, 2023

Chevy Exchange responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Danny was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

November 09, 2023

Dealership Rating
Employee Rating

Very poor and sketchy practices. Not trustworthy. They lied on the car facts, never performed the Pre-Certified Inspection. Change finance companies without my permission. Have not More

by dfitch817
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lance Legler

Nov 09, 2023

Chevy Exchange responded

Hello, I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

August 21, 2023

Dealership Rating
Employee Rating

Danny and the entire Chevy Exchange crew were incredibly helpful during our latest car purchase. I couldn’t be happier with our experience! Highly recommend! More

by dtloucks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 23, 2023

Chevy Exchange responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

August 16, 2023

Dealership Rating
Employee Rating

Jeff was very helpful throughout the whole process, he’s the best! He and Rob Johns are the reason why we have been loyal customers for so long. More

by ajkegg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Johns, Jeff Albert

Aug 18, 2023

Chevy Exchange responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

August 10, 2023

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Employee Rating

Outstanding service. Made the return and new purchase of our leased vehicle very easy. We’ll be back again. More

by evanelise77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Johns, Danny Trujillo

Aug 11, 2023

Chevy Exchange responded

Thank you for the wonderful review, Evan! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

July 08, 2023

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Employee Rating

We had a wonderful experience working with all of the people at the Chevy Exchange. They were very helpful, knowledgeable and friendly. More

by mollyz22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 11, 2023

Chevy Exchange responded

Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 19, 2023

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Employee Rating

Jeff is a professional at what he does but the dealership needs to pay more attention to customer impressions. Salespeople are damaged by dealer negligence. More

by eddyfinity001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 21, 2023

Chevy Exchange responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 12, 2023

Dealership Rating
Employee Rating

Viviana was very knowledgeable and answered all of my questions about the Bolt. One of the positive memorable car buying experiences I’ve ever had. Rafat, Cass, and Lance were similarly helpful. More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 14, 2023

Chevy Exchange responded

The Chevrolet Exchange would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

April 09, 2023

Dealership Rating
Employee Rating

Michelle was amazing! She answered all of my questions and kept me up to date on when my car would arrive. More

by emilyroz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafat Alamawi, Lance Legler , Michelle Rendall

Apr 11, 2023

Chevy Exchange responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with Michelle. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

March 06, 2023

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Employee Rating

Hands down the best dealership I’ve ever worked with. Thank you Dan, Rafat and crew. AAA+++ More

by TSK Manitowoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 09, 2023

Chevy Exchange responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

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