Cassandra Maier | Page 4

My experience was outstanding. Kaeley was great, responsive and she knows the Bronco line well. Kaeley was great, responsive and she knows the Bronco line well. More

by GLSSHOP18 Verified Customer Verified Customer

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Difficult to deal with. I had to beg for someone to call me. Dealer wanted to text me everything and I wasn't even sure who I was speaking to since it was a generic number. I had to beg for someone to call me. Dealer wanted to text me everything and I wasn't even sure who I was speaking to since it was a generic number. Car was dirty when I picked it up. Interior didn't look like it was vacuumed. The car smelled like smoke and there was ash throughout the vehicle. I now have to pay out of pocket to have the car detailed to remove the smell and dirt. Finance manager could not confirm all the documents I needed for pick up. I was driving 5 hrs each way, and when I asked if we had all proper documentation, the response seemed purposely very open ended, "this should be everything we need". If a customer is driving to pick up their vehicle, a confident "Yes we have all the proper documents" would be reassuring. Dealing with pricing and trade in was the smoothest part of the purchase. (Mike) Kyron was professional, friendly, and on time. More

by Mike Verified Customer Verified Customer

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