Cassandra Westfall | Page 67

Service Advisor Tyler West Made It Right Manufacturer recommended an inspection of bodywork completed through a dealer referral. Attempts to schedule inspection and document findings were mis Manufacturer recommended an inspection of bodywork completed through a dealer referral. Attempts to schedule inspection and document findings were mishandled twice. Tyler got right on it, remembering a phone conversation about the situation weeks before. He made sure the inspection was completed and my records updated accordingly, following the manufacturer's guidance to protect the car's warranty. Thank you! More

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2nd service appointment The service appointment was efficient, easy to set up & lasted a reasonable amount of time. The location was conducive to strolling while I waited. The service appointment was efficient, easy to set up & lasted a reasonable amount of time. The location was conducive to strolling while I waited. I was pleased with the service. More

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10,000 mile service Check-in was seamless, and my loaner car was ready for me. All the work was done in a timely manner, and I was called as soon as it was done. Check-in was seamless, and my loaner car was ready for me. All the work was done in a timely manner, and I was called as soon as it was done. More

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unsatisfactory I have been dealing with an oil consumption issue for over 12 months regarding my 2015 Forester. Last week my oil warning light illuminated 2406 miles I have been dealing with an oil consumption issue for over 12 months regarding my 2015 Forester. Last week my oil warning light illuminated 2406 miles before my next scheduled dealership oil change. I pulled over and called service at MHAG to seek advise and direction, ie, should I add oil or bring the vehicle into MHAG. I was informed that my situation " was not untypical". The following week an inspection by MHAG revealed no oil leaks. I was advised that oil warnings between oil changes on a vehicle still under warranty was investigated and it was suggested I contact the Subaru Corporation. As a repeat customer of MHAG I was expecting more support and assistance. More

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Could not be any better Trouble with alignment and obvious wear on edge tread of tire on a Subaru Forester while traveling cross country towed behind an RV. Showed up at dea Trouble with alignment and obvious wear on edge tread of tire on a Subaru Forester while traveling cross country towed behind an RV. Showed up at dealership service bay without an appointment looking for help with my situation. Concerned that heavy continued wear might lead to a blow out on the towed vehicle I asked if service could fit me in to their work schedule some time during the day. Speaking with Ms Cassandra Westfall, the service advisor she spoke to the service manager, on my behalf and arranged a check of the vehicle for alignment problem and if I would need to replace the tire or possibly all 4 tires. I had arrived unscheduled at 8:00am and expected to spend the entire day waiting but to my surprise the vehicle was repaired and ready in a couple hours. The situation was rectified and Ms Westfall kept me advised of the progress, answered all my questions and was genuinely there to see I got the help needed to be safely on the road with the repairs performed. Again, expecting a costly repair the final cost was far below my expectations and I was advised that I did not need to purchase 4 new tires. The honesty and thoroughness of the Dealership truly impressed me. I would highly recommend MapleHill Subaru based my personal experience and the assistance from Ms Cassandra Westfall. Ed L. More

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Excellent Service with knowledgeable, friendly employees While traveling between Chicago and Marshall, Michigan, our Outback's oil warning light went on. We knew of Maple Hill and we chose to stop there. We While traveling between Chicago and Marshall, Michigan, our Outback's oil warning light went on. We knew of Maple Hill and we chose to stop there. We were greeted by Cassandra Westfall who understood that we needed immediate attention and made that happen. The service staff (sadly, I did not get their names) diagnosed the problem, assuring us that it was not serious, and got us underway in half an hour with no charge. That's a 5-Star dealership! More

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Satisfied customer My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I st My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I still thought The battery should be covered. The service manager agreed and replaced the battery at no charge. The decision aligned with the great service I've been receiving. I continue to be a very satisfied customer. More

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Good service, but I was kept informed well during the service call. Everyone was very polite and accommodating. The online appointment schedule system was less than w I was kept informed well during the service call. Everyone was very polite and accommodating. The online appointment schedule system was less than what I have come to expect from Maple Hill Subaru service. The person scheduling asked when I was wanting an appointment...but offered me something completely different; we discussed what I needed, but I had questions. She said she’d connect me to someone to discuss this with. That did not happen and the service call she ended up sending through was incomplete/incorrect. This might be convenient for the dealership, but not for me. It has not been the same since Rick Milbeck left...can you bring him back, please? More

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Had an 8 am appointment and had my car back by 9:30. Great! I always make an appointment and am treated well. I love my Subaru and trust Maplehill. I wish they had fixed my heater when they said it was fixed bu I always make an appointment and am treated well. I love my Subaru and trust Maplehill. I wish they had fixed my heater when they said it was fixed but I'm sure they will address that down the road. Thanks. MP More

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Best Stop For Any Subaru Maintenance Prices can be a bit higher than somewhere like Belle Tire or the like, but you go to the dealership to service your vehicle for a specialized and thor Prices can be a bit higher than somewhere like Belle Tire or the like, but you go to the dealership to service your vehicle for a specialized and thorough repair. Maple Hill excels at this, making sure everything was up to par or better, even throwing in a car wash to top it all off. Thank you Maple Hill! More

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