CeDaniel Sumpter

Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY! No attention to detail. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the sales rep gal that we'd be in/out in 15 minutes. LIE! Waited and waited and waited. Finally I was like "And what exactly are we waiting for? We were supposed to be out of here 45 minutes ago." She says "I'm waiting for the finance manager." K... sigh. Then she was waiting for ANOTHER manager to do whatever that manager does. All they did was waste time. FINALLY got into said Finance manager's office to sign off on the last of it and hand over our down payment check & the credit union check. STILL took another 30 minutes because I found errors...again. Yeah, the guy apologized repeatedly but he knew I was NOT AMUSED. By then, I just wanted my car to go home! Made it clear that the only reason I didn't walk away from the deal is because of their "Non-Refundable Deposit" form I had to fill out so they wouldn't sell the car out from under me. Were it not for that, I'd have departed. Music in that dealership was so loud, we could barely hear ourselves think. Plenty of people walking around... doing just that. Nothing else. So incredibly unprofessional. Told them "You wanna learn how to run this dealership better? Go visit Honda Carland in Roswell GA or Ed Voyle's Honda in Marietta GA. Those two are class acts. Again, I'll buy another Honda someday but it will NEVER be from Stone Mountain Honda! More

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We put a deposit down of $500 for them to hold a car for us on Thursday and by Saturday they sold the car and wouldn't give us our $500 back. GM said that it would be in the mail in about a week and rhe fab us on Thursday and by Saturday they sold the car and wouldn't give us our $500 back. GM said that it would be in the mail in about a week and rhe fabricating sales rep named Tony Henry told us to come get the check. We get there and they said the controller is out so they can't give it to us.. I would not recommend their customer service to anybody. More

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