Chance Smith

Sunrise Ford North Hollywood does not value your time or you as a customer. After back and forth for months on include markups and reaffirming with them that I was not interested in their forced value pa you as a customer. After back and forth for months on include markups and reaffirming with them that I was not interested in their forced value packages, I continued to receive emails and phone calls for weeks until a sales rep called me and told me there was the exact truck I wanted and the markup was negotiable, and that I should make an appointment to come in the following day. I did just that, but when I got there I was told it would take 48 hours for the truck to arrive. They asked for a deposit so I gave them one, which wasn’t a small amount, they asked for half of what I was putting as a down payment. This dealer is a long drive away from where I live. Thats not their fault, but they insisted I come in and make the deposit, right? Zero communication after I left my money. I texted the next day, zero response. I called multiple times the following day, as they literally said 48 hours. I was told they’d call back in 10 when I finally got through. I waited another hour before calling back. Turns out they never actually had the truck, just had me wait until the deposit was posted. I can’t believe how frustrating this is. Why on earth did I have to leave a deposit if they couldn’t even guarantee what they lured me in with? What’s more frustrating is somehow, the only stock they can promise me is a trim higher than I want. I spent months telling them I didn’t want any of the luxury stuff, I just want a truck. I’m not sure who is to blame, everyone is quick to hand you off and transfer you with zero context when you try calling, but the whole experience car buying here was horrible. If you have the option to buy from another dealer, I strongly recommend you take that route. Very quick to take whatever money they can then take their time or ghost me after. More

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Helpful and friendly staff. This dealership location is very clean. I’m glad I chose this location. This dealership location is very clean. I’m glad I chose this location. More

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