Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.7
152 Reviews
4.7

152 Reviews

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152 Reviews of Charles Hassoun

September 23, 2026

Dealership Rating
Employee Rating

Jerry in the service department was knowledgeable abd professional. The service department was clean abd organized. More

by omardfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Jerry

September 23, 2026

Dealership Rating
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The Service Department is great. Jesus Rosales ( Chuy ) is an amazing Service Advisor, he is very knowledgeable and very experienced at his job. Keeps you updated with services and c More

by jlg1974s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Jesus Rosales

September 21, 2026

Dealership Rating
Employee Rating

They have always been honest and I trust what they do to my car. They have never taken me for a ride. Very honest. More

by ritavaldez71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica in service

September 19, 2026

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Good communication and quality service I will take my vehicle back to them. The are easy to deal with. More

by Charlie
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Sep 22, 2026

Group 1 Ford El Paso responded

Hi Charlie, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

September 17, 2026

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Employee Rating

My service advisor was very helpful and answered all the questions I had about my truck recalls. She is very knowledgeable and was able to get my truck inspected in 1 day. I would go back to group therapy More

by Raul.delao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Sep 18, 2026

Group 1 Ford El Paso responded

Raul, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2026

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Great place people all willing to help. Stayed open late to answer all my questions. More

by pgutie41
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Arturo Elvis

Sep 18, 2026

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2026

Dealership Rating
Employee Rating

Arturo did a great job speeding things up when I needed to leave as soon as possible. More

by dpaulop2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Arturo.

Sep 18, 2026

Group 1 Ford El Paso responded

Hi, thanks for your praise and kind comments about Arturo. Feel free to reach out to us if you need anything. Have a wonderful day.

September 14, 2026

Dealership Rating
Employee Rating

Very helpful and friendly. Would recommend group 1 to my family and friends. Thank you Love my new Ranger More

by Lindaluna202
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Nathaniel

Sep 15, 2026

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 15, 2026

Lindaluna202 responded

Nothing at this time

September 02, 2026

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Employee Rating

5 stars! Carlos was extremely friendly and made the entire process easy and stress-free. He went above and beyond to help me through a tough situation and mad More

by edwardcarrera1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Carlos Carranza

Sep 08, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass your comments to the Carlos at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2026

Dealership Rating
Employee Rating

After 15 years with a different dearlership in town, making the change was made very easy and rewarding thanks to the Group 1 team. More

by digarduno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Arturo Elvis, Sasha Martínez

Sep 03, 2026

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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