Charles Johnson | Page 8

Excellent staff and service. I will tell all my friends and family to buy a car there I will tell all my friends and family to buy a car there More

by ANDIGOR Verified Customer Verified Customer

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Very easy process. I knew what I wanted very easy process. I knew what I wanted, and they were able to find the vehicle although the inventory was slim I knew what I wanted very easy process. I knew what I wanted, and they were able to find the vehicle although the inventory was slim. Charles was extremely responsive to all questions that I had and answered my emails immediately( even on his day off) I previously dealt with another Hyundai dealer in the area and walked out because of their treatment of me. More

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The dealership staff provided excellent service when with the purchase of our vehicle. They call us several days later to check on how vehicle since we purchased it. the purchase of our vehicle. They call us several days later to check on how vehicle since we purchased it. More

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As soon as I drove into the service drop off area someone was already walking up to greet me as soon as I exited my vehicle. The customer waiting area was very nice with comfortable seats. The overall servic was already walking up to greet me as soon as I exited my vehicle. The customer waiting area was very nice with comfortable seats. The overall service did not take that long and I was out the door sooner than expected. More

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I was in a vehicle I didn't like and they worked with me to help me find a good deal that I could be comfortable with, in a much nicer vehicle! It was a great experience working with this team and I went in to help me find a good deal that I could be comfortable with, in a much nicer vehicle! It was a great experience working with this team and I went in with the hopes of finding a "for life" dealership that I can trust and go back to for future purchases. I think this is it! More

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Worst car buying experience ever. This dealership is the epitome of a shady car salesman - Charles Johnson was the sales consultant I dealt with here, insulting, disrespectful and dishonest - stated that AL epitome of a shady car salesman - Charles Johnson was the sales consultant I dealt with here, insulting, disrespectful and dishonest - stated that ALL dealerships were charging a "premium" surcharge of $2K due to the car shortage as a result of the pandemic. Additionally he tacked on several more charges on top of that and brought the car price up by $9K over what the recommended MSRP was (and he had already increased the price of the car over what the website claimed the MSRP was, already starting out in bad faith) - this is a dishonest dealership, they will not deal in good faith, do not waste your time. Looking for a Hyundai - head over to Bob Bell Hyundai in Glen Burnie and ask for James Franklin - best car buying experience I have ever had - James will be honest and upfront with you, WELL worth the drive. More

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Let me say first that I am a return customer who purchased a car from Antwerpen Hyundai Clarksville in 2012. I visited Antwerpen Hyundai Clarksville on Saturday 9/11/2021 to test drive a 2021 Hyund purchased a car from Antwerpen Hyundai Clarksville in 2012. I visited Antwerpen Hyundai Clarksville on Saturday 9/11/2021 to test drive a 2021 Hyundai Sonata. I explained that I was looking to do a cash purchase and that my financing was already in place. I had done quite a bit of internet research on this dealership's website as well as making in person visits to the lot during the previous week and again on the day of the test drive. I was very careful in documenting the VIN numbers and the costs displayed on the stickers as well as on the web site information and costs for several vehicles. I asked specifically why then sticker price online was higher than the advertised "Jack Says YES" prices on their website. I was told that the "Jack says YES" prices would have to include all of the dealer incentives for being a first responder, first time college student and active military personnel discounts. I asked how someone could possibly be all three of those things at the same time but was only met with blank stares and stammers and was never given a straight answer. My wife and I test drove a used 2021 Sonata demo car with several hundred miles on it. The car was filthy on the interior, there was some type of crud on the steering wheel and the interior of the windows were so covered with dirt and film, that I believed someone must be smoking in it. The car also had at least one very noticeable paint chip in the hood. The salesperson apologized for the condition of the vehicle and advised that his manager had been using the car for personal use and as a test demo. We completed the test drive and came back to talk about the price. To our surprise the salesperson ran the costs on the used demo that we had just driven. The total price was $31,974.24 included a $1295.00 option for aftermarket paint and fabric protection that we did not want nor did we request. When I asked why this option was added without our request , I was told "Oh yes, we just always add that to every sale we do here" I asked if he really expected me to buy this used/damaged demo as if it were a new vehicle. Once again I was met with blank stares and stammers and was told “yes”. I did not appreciate my experience on the showroom floor, so I thanked him for his time, took a picture of the sales sheet which included the vehicle cost and VIN number and left. There is an option to purchase the car online through Antwerpen Clarksville Hyundai Website. Around midnight that same night, I decided to go online and see if I could purchase the vehicle myself. I observed that you are required to click the 'purchase online' button, in order to be able to see the full window sticker with the pricing and VIN numbers. I did that and carefully checked several vehicles. I wanted to be sure that I was not attempting to purchase the used/damaged demo that I had driven the day before. That vehicle had a VIN# that ended with 8101. I began the purchase process for a different 2021 Sonata SEL with VIN number ending with 0759. I had physically viewed this vehicle in person on 09/11/2021 prior to the test drive. I specifically showed it to my wife and told her that this was this was the car I was interested in. I pointed out that it still had the shrink wrap and packing protection foam on the body panels, and that interior was still covered in plastic. I was given a final cost for this specific vehicle of $29,776. I checked the fine print to verify that this included dealer incentives, dealer fees, freight destination charges, DOC fees, tax, tag and title fees. I completed the transaction and received a notification that this price was valid through 09/18/2021. I decided to go to bed and to upload my photo ID, Proof of Insurance and Proof of Identity the next day. I also received text messages confirming the process. The next day I received a call from the salesperson I spoke to on the previous day. I told him that working with him "left a very bad taste in my mouth" and that I was not interested in dealing with him any longer. He made the excuse that the manager set the price on the previous day and that he had no control over that. He went on to say that they saw I had begun the purchase of the second vehicle the previous night and asked if I could come to the dealership to complete the process @ 1:30 pm on 09/12/2021. I reluctantly agreed and my wife and I drove to the dealership. I got there, sat down and immediately was told that the vehicle I had requested to purchase was the same vehicle that we had driven the day before. I said it absolutely was not. I explained that I knew exactly which VIN belonged to each vehicle, and that my purchase was for the Sonata with VIN# ending in 0759. Without checking or discussing with anyone else he immediately switched gears and said “well then there is a problem. That vehicle is not here. My manager took that car for personal use”. I replied “are you trying to tell me that that I saw this car yesterday, I put in a purchase agreement for it last night and somehow between 10:00 am and 1:30 pm the same manager who was driving the other demo, came into the dealership, didn’t check to see if there was a pending sale on the car, removed all the shipping protection from it and then immediately left the lot, essentially turning almost all of their 2021 new stock of new vehicles into used vehicles”. He said Yes. I got up and said I was leaving. He then said, my manager can knock $1000.00 off the price of the second car for a total price of price of $31,800.00, but only if I financed through them. I then spoke to the manager and said if I was not going to be given the price that I was presented for the online purchase I was leaving. He said “there is no way I’ll sell you the car for that price”, I became angry and the conversation degenerated to becoming vulgar so I left. This was a disgusting experience! The blatant lies, bait and switch, attempts at high pressure financing demands and unwanted add on products/fees, would be laughable if it weren’t true. More

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Disgusting, unethical, liars. Not even smart enough to be good at it. They are they caricatures of shady car salesmen that you see in bad movies that you don't believe are actually real Make no mistake t be good at it. They are they caricatures of shady car salesmen that you see in bad movies that you don't believe are actually real Make no mistake these crooks will try to steal from you as if they had actually broken into you home. NEVER CONSIDER DOING BUISNESS WITH THEM. More

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