"The dealership is very clean, has polite/friendly..."
The dealership is very clean, has polite/friendly workers, and fast. As soon as I walked in I was greeted and introduced to Charles then next thing I know I’m in the car of my dreams.
"I had a pleasant experience at Mercedes of Natick. The..."
- Sue s
I had a pleasant experience at Mercedes of Natick. The facility was clean and set up for social distancing. You were greeted with a friendly receptionist and the sales people were knowledgeable and experienced.
"Despite speed bumps unrelated to anyone at the dealership..."
Despite speed bumps unrelated to anyone at the dealership the whole process has gone smoothly. New car has lots of new features that were gone through in detail making set up seamless.
"I have dealt with another MB dealership and in..."
I have dealt with another MB dealership and in comparison Natick was exceptional both for service and the salesman. I will only deal with Charles in the future.
"Charles Scrymgeour and everyone else associated..."
- Steve C
Charles Scrymgeour and everyone else associated (receptionist, sales manager, business manager and detail crew) with buying my truck were knowledgeable, professional, honest and respectful. They were also receptive to my needs and very responsive to questions after the sale.
"Sales people very friendly and responsive to needs...."
Sales people very friendly and responsive to needs. Checked in regularly, sent birthday greetings and sent updates on new vehicles towards the end of my lease.
"They very great to deal with. They made the problem with..."
They very great to deal with. They made the problem with the car go great I will definitely buy my next car there.They also treated my girl friend great
"I had such an excellent experience buying a car from..."
- Dan H
I had such an excellent experience buying a car from salesman Charles S. He went out of his way to make sure I got what I wanted. He was responsive to email, text, and calls. His entire staff was a pleasure to work with. Highly recommended dealership.
"I would like to thank the team at Mercedes-Benz of..."
- Michael Elliott
I would like to thank the team at Mercedes-Benz of Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professionals. Keep in mind the car I purchased was not a top of the line MB but a used BMW. This fact does not seem to matter to them and I do not think I would have been treated with any more respect if I had purchased a new Mercedes-Maybach.
Charles Scrymgeour, my sales consultant, is truly a gentleman and consummate professional. He graciously spent lengthy conversations with me going over every detail of the car prior to and after my purchase. Charles immediately responded to my excessive number of calls without a hint of disdain. I believe Charles is an honest person that only is concerned with “doing the right thing”. I am grateful for his advice and listening to my incessant babble. I also spoke with Bernard Aoun, Sales Manager, Fahad Arshad, the General Manager and Kolls Oloko, the Finance Manager. All of these individuals were highly professional and extremely courteous in every facet of their individual lines of responsibility.
I am an out of state buyer and did not view the car in person until it was sitting in my driveway. Mercedes-Benz of Natick is one of the few dealerships I would not hesitate in recommending to individual’s in my same circumstance. They perform an extensive inspection prior to advertising their vehicles and will take additional pictures if you desire. I cancelled an Independent Pre-Purchase Inspection after review all of the documentation associated with my car. The car I received is even better than the initial assessment provided by the MB Natick Team.
Since I was shipping the car from Natick to Maryland and they provided the name of a transport company that they utilize frequently. That was another positive experience and a separate review. I am 65 years old and have owned approximately 50 cars over my life including numerous BMW’s, Mercedes, and Porsches. My interaction with Mercedes-Benz of Natick is the most positive purchasing experience in all of my automobile transactions. I am positive that I will utilize them in another purchase in the not to distant future. Thank you.
"Excellent customer service"
Excelente customer service by Charle Scrymgeour. Always friendly, very attentive and happy. Great atitude. The service is always done properly and very efficient !
The amenities is really nice, coffee area, seating area....