Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
468 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 1 mo

Industry Experience

39 yrs, 7 mos

4.8

468 Reviews

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468 Reviews of Charles Sebastian

July 31, 2025

Dealership Rating
Employee Rating

Did repairs as requested in a timely manner. Appreciated the driver for delivering me home and then picking me up after the repairs were completed. More

by georgiabay6434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce

Jul 31, 2025

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

July 31, 2025

Dealership Rating
Employee Rating

These guys are great every time I take my car in they go above and beyond 10/10 recommend this place! More

by SRODRIGUEZTORRES1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce

Jul 31, 2025

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 19, 2025

Dealership Rating
Employee Rating

Very fast, professional and courteous. Did a very thorough job. It was a great experience and I recommend them to anyone! More

by edayley.199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Jared

Jul 19, 2025

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 17, 2025

Dealership Rating
Employee Rating

Excellent service, excellent price, especially with a coupon! Check in was very easy and the text service for any questions, really helpful. More

by rocksolidfab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 09, 2025

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no nonsense, staff out of their way accommodating very knowledgeable about the product cuurent generation and previous years, engines More

by JDDIERKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Donlevy

Jul 09, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

June 28, 2025

Dealership Rating
Employee Rating

Always friendly, always on time. Quality is as expected. I haven’t had any xx from this service department which is refreshing. Just here is what you want/ need, our recommendations, More

by cwoodwardrnfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

June 25, 2025

Dealership Rating
Employee Rating

Jarad was friendly and very efficient. I got out faster than I expected, so great job Lithia Jeep! More

by DGRE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Lithia Chrysler Jeep of Reno responded

We're glad to hear about your positive experience with our team. Thank you for choosing Lithia Chrysler Jeep of Reno.

June 15, 2025

Dealership Rating
Employee Rating

I have life time oil changes. 80,000 miles and Lithia has changed the oil every 5,000 miles no questions asked… Outstanding service More

by BMO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2025

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

June 10, 2025

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Employee Rating

They always perform the best work and have amazing customer service. 10/10 will recommend to all my friends More

by MATHYOU7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 07, 2025

Dealership Rating
Employee Rating

I sent my car in because it kept dying on me. After the diagnostic and everything, I was told it was just the battery and nothing else was wrong. My car died again. I went to get a second opinion More

by il0016567
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Fernando and Jared

Jun 10, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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