Charly Hernandez | Page 5

Came in for great service which I received. I ended up buying a new vehicle in addition to the service. I won't go anywhere else. I tell everyone about the excellent professional sales and serv I ended up buying a new vehicle in addition to the service. I won't go anywhere else. I tell everyone about the excellent professional sales and service Great Lakes provides. Thanks again to Charly, Dan, Davron, Eddie and anyone else whose name I may not have remembered. More

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Great deal and great people to deal with. .I plan on having a long relationship with this dealership.. .I plan on having a long relationship with this dealership.. More

by SNOWFLAKE9US Verified Customer Verified Customer

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Very friendly staff and work was done quickly. I do enjoy that they wash the car before they return it. I do enjoy that they wash the car before they return it. More

by bsajbsaj Verified Customer Verified Customer

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Charly Hernandez was excellent. He went over and above to please me. I will recommend him to all my friends. He went over and above to please me. I will recommend him to all my friends. More

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I live in Indiana and found this car online. Charly answered the phone and went right to work locating the car and answering my questions. He understood that I didn't want to make a 2 hour trip Charly answered the phone and went right to work locating the car and answering my questions. He understood that I didn't want to make a 2 hour trip unless I was fairly certain I would be bringing the car home. He worked with me on getting me closer to the trade-in value I wanted vs the manager's initial offer. I was also able to have a soft credit check pulled to know where I stood. When I declined a hard credit check without seeing the vehicle first, he was understanding and didn't pressure me at all. The whole buying process took several hours, but we were acknowledged by several employees who weren't even helping us, and Charly remained friendly and patient despite working past closing time. He even showed us some other newer vehicles and their features while we waited for the Finance dept. I'd be happy to purchase from them again, even from 2 hours away. More

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Me and my wife felt really comfortable when we sit down with Charlie to start the process of getting a car. He did a very good job of explaining everything and he has a great personality and a good knowled with Charlie to start the process of getting a car. He did a very good job of explaining everything and he has a great personality and a good knowledge of his job. More

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