Chase Darby

Chase help us out looking at different vehicles. He worked with the finance guy and with the Manager of the lot to find a truck for us. They were very helpful. He worked with the finance guy and with the Manager of the lot to find a truck for us. They were very helpful. More

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One can see with guest and refurbishing work that it's a dealership that's becoming successful and that comes from good deals dealership that's becoming successful and that comes from good deals More

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Gallatin Fords mobile service is awesome! I’ve used this service 3 times and when scheduling have never waited more than one day. Each technician has been professional, friendly and services I’ve used this service 3 times and when scheduling have never waited more than one day. Each technician has been professional, friendly and services are completed in a timely manner. I would highly recommend Gallatin Fords mobile service option. More

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I was set me up with a fair price, but that’s the extent of it. (Thus the one star) As a customer service person Adam was very unprofessional and made up information like the car had brand new seats install of it. (Thus the one star) As a customer service person Adam was very unprofessional and made up information like the car had brand new seats installed at no cost. (The seats were not changed) He also told me heated seats were half way done, but when I went on site to follow up they couldn’t get to it for another week. He was very disrespectful when I asked questions, as if it was not appropriate for me to do so. I will not work with him again. Chase on the other hand was very respectful and provided accurate updates. If you go to Gallatin Ford, ask for Chase! More

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Hello and Yes I had a great experience buying a car from Ford in Gallatin from Mike. He was great , excellent customer service skills and the over all staff was really great. Great hospitality and very spac Ford in Gallatin from Mike. He was great , excellent customer service skills and the over all staff was really great. Great hospitality and very spacious for seating and lounge while you get your things and business in order. The detailing is spectacular and awesome. My car was shining and so clean. Thanks Ford.. More

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They worked with me toll get the payment I needed sales man where very professional man where very professional More

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Gallatin Ford worked with me really well. Jenna really took charge of the situation that I was facing with my previous explore. I would recommend Gallatin Ford to anyone. Jenna really took charge of the situation that I was facing with my previous explore. I would recommend Gallatin Ford to anyone. More

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All staff members at Gallatin Ford were extremely helpful and courteous. Our Sales team-Chase and Jenna-were AWESOME and really sold us on Ford! And Troy and Tyler were great too! We love our new truck an and courteous. Our Sales team-Chase and Jenna-were AWESOME and really sold us on Ford! And Troy and Tyler were great too! We love our new truck and are happy to recommend this dealership to everyone shopping for a new vehicle. More

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This has been the absolute worst car-buying experience of my life. I live 2 hours away and worked out a deal over the phone before I went to the dealership. When I got to Gallatin Ford I discovered a huge de my life. I live 2 hours away and worked out a deal over the phone before I went to the dealership. When I got to Gallatin Ford I discovered a huge dent in the front of the truck and the interior was disgusting and smelled like smoke. The sales manager offered to knock off the cost of repair for the dent and get it detailed while we were there. The sale process took right at 5 HOURS most of which we were waiting. After about 3 hours the truck came back from detailing it still looked like trash on the inside. I had it detailed when I got home by an actual professional and I was promised later by the sales manager that he would send me a check for the cost of the detail. (I still have not gotten confirmation of this because I can't get a hold of anyone involved with my deal 7 days later) Which brings me to the next HUGE ISSUE. When I left the dealership the Ford F150 lightning that I purchased was not fully charged and I had to stop on the way home to get enough charge to get home. Once home I discovered that these people had sent me home in a electric vehicle THAT WILL NOT CHARGE PAST 50 PERCENT. I called my salesman (Chase) who knew next to nothing about this vehicle in the first place and was very unprofessional at one point the day after the sale when he knows I'm upset about them basically selling me half of a working vehicle he answers the phone "WHAT UP PLAYA". I have all of the calls from the past week recorded as do they I'm sure. ANYWAY I finally talk to the sales manager two days after the sale and requested to cancel the deal and that this was UNACCEPTABLE I can't use a car that only has a range of 114 miles before it needs to charge again. He tells me "no we sell cars we don't take them back" when I ask about the "WORRY FREE POLICY" He tells me I can trade it back but I would have to pay a premium to get my car I traded in back. He then tells me to take it to a local dealership and get it fixed. He offered to send me a loaner vehicle during this process. I AM NOW 7 DAYS INTO TRYING TO CALL THESE PEOPLE EVERY DAY TO GET THIS PROMISED LOANER. I was also promised on day 2 that I would get a warranty offer with 1k off for my inconvenience. IM ON DAY 8 AND I STILL CAN'T GET ANYONE TO CALL ME BACK OR FOLLOW UP. I've been having to borrow a friend's car for work after spending almost 50,000 DOLLARS on a vehicle. I'm still so upset and this has been such an ANXIETY inducing experience for a week straight. I'm up in the middle of the night stressed about it writing this right now because I was trying to give them a full week to fix these issues before I posted a review. IN SHORT: THE WORRY FREE STUFF THAT THEY ARE SO PROUD OF WHEN YOU CALL AND GET OUT ON HOLD IS A LIE I've been worrying for a week straight and it's literally make me physically sick. More

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It was a pleasure from start to finish in dealing with Gallatin Ford. From sales to finance the negotiation process was easy without any pressure, just a willingness to make a satisfactory deal. I would d Gallatin Ford. From sales to finance the negotiation process was easy without any pressure, just a willingness to make a satisfactory deal. I would definitely recommend Gallatin Ford to family and friends. More

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