I recently purchased a brand new car from Corwin, and
I’ve encountered numerous internal trim and mechanical issues within the first 1,000 miles. While I understand that these things can happen, what’s b
I’ve encountered numerous internal trim and mechanical issues within the first 1,000 miles. While I understand that these things can happen, what’s been even more frustrating is the Service Department's response. Too often, I’ve felt dismissed by the service representatives and even the Assistant Manager.
I used to be a regular customer at Steven Miller, and while my sales experience at Corwin was excellent (thanks, Chase!), my recent service experiences have led me to hesitate in recommending Corwin to friends, family, and colleagues.
I sincerely hope to see improvements in Corwin's Service Department in the future.
Additionally, having spent many days at Corwin over the past month for repairs and rides, I’ve observed low morale among the Service Department staff. It’s crucial to prioritize customer satisfaction to enhance the overall experience.
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by PBRUSASCHETTI
Verified Customer
Verified Customer
Other Employees Tagged:
Chris Baldwin - 5 stars; Drivers and
Jun 09, 2026 -
Corwin Toyota Boulder responded
Thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with your new vehicle and the frustration you encountered during your service visits. While we appreciate your kind words about your sales experience, we regret that our Service Department did not provide the level of care and communication you expected. We value your business and appreciate you bringing these concerns to our attention as we work to improve.
Greg Heinz, General Manager
Great service, fast turn around time, very courteous
staff , free car wash, comprehensive checkout with oil change
staff , free car wash, comprehensive checkout with oil change
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by Jon Kohn
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Corwin Toyota Boulder responded
Thank you for highlighting our fast turnaround, courteous staff and complimentary car wash. Chase is glad the comprehensive oil change checkout met your expectations. We appreciate you choosing us for your Toyota service.
Greg Heinz, General Manager
chase was excellent at explaining things and keeping in
touch along the way because there was a bit of a wait getting our RAV4 which is a fantastic car
touch along the way because there was a bit of a wait getting our RAV4 which is a fantastic car
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by BIKECOURIER
Verified Customer
Verified Customer
May 16, 2026 -
Corwin Toyota Boulder responded
We’re pleased to hear that Chase kept you informed and guided you through every step. It’s wonderful to know your Toyota RAV4 Hybrid is living up to expectations. Feel free to reach out whenever you need anything.
Greg Heinz, General Manager
We had a very good car buying experience with Chase
Manley. He was professional, courteous, very friendly,and a pleasure to work with.
Manley. He was professional, courteous, very friendly,and a pleasure to work with.
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by epkpitts1059
Feb 12, 2026 -
Corwin Toyota Boulder responded
Thank you for your business and this review. We're happy to hear that Chse and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Greg Heinz, General Manager
Not great customer service, I'm not sure if it was the
holiday season or not
holiday season or not
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by ETHAN.MAUREK
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2026 -
Corwin Toyota Boulder responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Greg Heinz, General Manager
I'm so glad I chose Corwin - my salesman Chase never
pressured me on anything, was so thoughtful in navigating a glitch & worked super hard to make sure I was satisfied with the experience. Would defini
pressured me on anything, was so thoughtful in navigating a glitch & worked super hard to make sure I was satisfied with the experience. Would definitely recommend Corwin Toyota to others.
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by JKSMITH13
Verified Customer
Verified Customer
Nov 14, 2025 -
Corwin Toyota Boulder responded
Here at Corwin Toyota Boulder, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Greg Heinz, General Manager
Dealership was clean l, but busy.
The salesperson we worked with was personable and helpful
The salesperson we worked with was personable and helpful
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by MATTHEW.PORTER
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2025 -
Corwin Toyota Boulder responded
Matthew, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Greg Heinz, General Manager
Great experience!
Chase was fantastic answering all my questions throughout the whole process. I'll Recommend your dealership.
Chase was fantastic answering all my questions throughout the whole process. I'll Recommend your dealership.
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by SUSANKSELL
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Corwin Toyota Boulder responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Greg Heinz, General Manager
Easy to deal with, seemed knowledgeable and didn’t I
didn’t feel pressured at all
didn’t feel pressured at all
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by JOEDUX
Verified Customer
Verified Customer
Jul 04, 2025 -
Corwin Toyota Boulder responded
Here at Corwin Toyota Boulder, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Greg Heinz, General Manager