He was great respectable fun.
Made the process very easy to go through I want to thank him again for helping us out
Made the process very easy to go through I want to thank him again for helping us out
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by DUSTYJR54
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sergio Dehoyos
Jul 22, 2024 -
City Limits Nissan responded
I love to hear that you had such a great experience with our Service team, and will be sure to pass your comments along! If ever you need anything at all, please reach out. We look forward to working with you again soon!
Thank you,
Luis Acosta
General Manager
Excellent service.
I wish however there was more information. Usually when you receive an oil change they list all the other things they looked at, and this time that
I wish however there was more information. Usually when you receive an oil change they list all the other things they looked at, and this time that information wasn't included.
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by 50THEFOX
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sergio Dehoyos
Jul 20, 2024 -
City Limits Nissan responded
Thank you for leaving a review, and for letting us know how we can improve. I will be sure to follow up with the Service team so that we don't miss the opportunity to go over your multi-point inspection report with you in the future. Thank you again and have an excellent weekend!
Luis Acosta
General Manager
Saul was my service advisor a few years ago, and I wanted
him again for this appointment. He communicates clearly what the issue is, and updates me regularly. I trust what he says and have confidence in your
him again for this appointment. He communicates clearly what the issue is, and updates me regularly. I trust what he says and have confidence in your dealership's service department.
I have the same information I provided to Saul that I provided to a different Nissan dealership in Fort Worth (near where I live) a week ago. I left that dealership shocked in the garbage they told me (and the quote for the repair) that had nothing to do with the issue my car was experiencing. It was as if they saw a single woman coming in, would accept whatever they told me, and open my wallet.
I drove all the way to bring my car for a second opinion to the advisor and dealership that I trust.
I did not work with Sergio Dehoyos or Chenin Buck, and therefore rated them 1 star in order to be able to submit this survey.
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by EMFOGARTY2000
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sergio Dehoyos
Jul 19, 2024 -
City Limits Nissan responded
I am so glad to hear you had a great experience with the Service team here, and will be sure to pass your comments along. If ever you need anything at all, please reach out. We look forward to seeing you again soon and hope you have a great weekend!
Thank you,
Luis Acosta
General Manager
Got price we wanted.
Nissan rebates too and good trade in among. Robert Lee was great in service he provided
Nissan rebates too and good trade in among. Robert Lee was great in service he provided
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by RTBERMEA
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Lee was salesman. Don’t recall Dehoyos
Jul 19, 2024 -
City Limits Nissan responded
Thank you for taking the time to let us know about your recent visit. I'm so glad to hear you found the team to be supportive and helpful, we hope to see you again soon and welcome to the City Limits Nissan family!
Thank you,
Luis Acosta
General Manager
Needs new management asap horrible costumer service
overall not a good first car dealer ship
overall not a good first car dealer ship
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by DONTERIOUSJONES328
Verified Customer
Verified Customer
Other Employees Tagged:
Sergio Dehoyos
Jul 18, 2024 -
City Limits Nissan responded
I'm sorry to hear you received anything less than an exceptional experience with us, our Owner Loyalty Manager Chenin Buck will be reaching out to you shortly to get more details about your experience and hopefully work toward a resolution with you. We look forward to the opportunity to turn your experience around.
Thank you,
Luis Acosta
General Manager
Friendly environment and has the family feel.
Number one and only choice for service to my vehicle.
Number one and only choice for service to my vehicle.
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by JAVI HERNANDEZ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sergio Dehoyos
Jul 18, 2024 -
City Limits Nissan responded
Javi, thank you so much for your review. It's great to hear you found the team and the environment to be welcoming, we hope to be able to provide you with many more years of excellent service!
Thank you,
Luis Acosta
General Manager
Very nice to deal with.
Sales process was fine. Happy with my purchase. Sales person Christine was knowledgeable and professional.
Sales process was fine. Happy with my purchase. Sales person Christine was knowledgeable and professional.
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by RAWHRM
Verified Customer
Verified Customer
Other Employees Tagged:
Christina
Jul 18, 2024 -
City Limits Nissan responded
We're glad to hear you had a positive experience with us, welcome to the City Limits Nissan family and we hope to see you again soon!
Thank you,
Luis Acosta
General Manager
It was good but they had us there all day didn't leave
till 6 . We hadn't eaten all day and still not everything was done had to go back 2 times till everything was done still haven't gotten my license pl
till 6 . We hadn't eaten all day and still not everything was done had to go back 2 times till everything was done still haven't gotten my license plates.
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by mmadrid4520
Verified Customer
Verified Customer
Other Employees Tagged:
Sergio Dehoyos, Chris
Jul 18, 2024 -
City Limits Nissan responded
Thank you for providing the details of your recent visit with us, we really appreciate the opportunity to improve our process and ensure a truly exceptional experience for every guest. As soon as your plates arrive we will contact you, they typically takes about 6 weeks. Thanks again for your valuable review and have a great weekend!
Luis Acosta
General Manager
Good to see familiar faces.
I had to wait more than hour for my oil change, with appointment but it was not too bad.
I had to wait more than hour for my oil change, with appointment but it was not too bad.
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by PDESAI_PALLI
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2024 -
City Limits Nissan responded
I greatly appreciate your feedback regarding your recent Service visit, we will use this information to refine our efforts going forward. Thanks again and have a great week!
Luis Acosta
General Manager
Great service.
Totally satisfied. Comfortable waiting area. Prompt response from the service agent when I arrived.
Totally satisfied. Comfortable waiting area. Prompt response from the service agent when I arrived.
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by JUDENTON5755
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2024 -
City Limits Nissan responded
Thank you for leaving feedback, we are always looking to improve so that we can provide a truly exceptional experience every visit and your comments will help us do that! We hope to see you again soon.
Thank you,
Luis Acosta
General Manager