Chris Carpenter
Chris Carpenter at Thomas Cumberland Subaru

Chris Carpenter

COO

Thomas Cumberland Subaru

10325 Mt Savage Rd NW
Cumberland, MD 21502

Contact Me
4.3
152 Reviews

My journey begins in the small community of Buffalo Mills, Pa. were I reside with my wife Jennifer and our two children Courtney and Logan. I started working in the car business washing cars for my father's used car dealership and have always enjoyed working with people. I have a retail management degree from AC in Cumberland Md. and have been working with the Thomas Family since 2001. When not at the dealership I enjoy any type of motorized recreation including Late Model racing, snowmobiling, motorcycling and Jet Ski's. I have been fortunate to work with many great people throughout the years and feel that our current staff is the best I have ever been associated with. Please take the time to stop by and say hello anytime.

4.3

152 Reviews

Write a Review

152 Reviews of Chris Carpenter

September 05, 2024

Dealership Rating
Employee Rating

Tamara made this car buying experience easy,she answered all my questions, explained the available warranties and protections,and didn't try to push me into anything I didn't want.I also have to give a shou More

by Mike L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Folk, Tamara Metz

Sep 10, 2024

Thomas Cumberland Subaru responded

We’re so glad to hear that your car buying experience at Thomas Subaru was positive! It’s our goal to make the process as smooth and stress-free as possible. We’re thrilled to know that Tamara and Kameron provided you with excellent service. Their dedication to ensuring customer satisfaction is truly commendable. Thank you for choosing Thomas Subaru. We hope you enjoy your new 2025 Outback!

August 26, 2024

Dealership Rating
Employee Rating

This was my first time finacing a car and I was very stressed. Nate did an amazing job at soothing my nerves and making the process very painless. I can't recommend him or Thomas enough for this experie More

by Lkgrstrt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 03, 2024

Thomas Cumberland Subaru responded

Thank you for taking the time to share your experience with us! We’re so glad to hear that Nate was able to make your first financing experience positive and stress-free. Our team strives to provide exceptional customer service, and it’s rewarding to know that we met your expectations. Thank you for choosing Thomas Automotive!

August 19, 2024

Dealership Rating
Employee Rating

Dealer got me exactly what I wanted. Great experience at dealership and all staff was very friendly and helpful. More

by lucask
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Folk , David Johns, Kameron

Sep 03, 2024

Thomas Cumberland Subaru responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Thomas Automotive. Our team strives to provide exceptional customer service and help our customers find the perfect vehicle. We're so glad we could meet your needs. We hope to see you again in the future!

June 04, 2024

Dealership Rating
Employee Rating

Had to take my Hyundainhere for a radiator problem. Long story short, the car was under warranty, and the dealer claimed damage was from outside source and would not cover under warranty. I did not b More

by jrpritts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Teresa Smith

Jun 17, 2024

Thomas Cumberland Subaru responded

Thank you for taking the time to leave a review about your recent experience at Thomas Automotive. We sincerely apologize that your warranty repair for the radiator did not meet your expectations. We would appreciate the opportunity to discuss this further with you. Perhaps you could contact our service department manager directly at 301-724-6310 to see if we can find a resolution that works for you.

June 04, 2024

Dealership Rating
Employee Rating

Make certain to seek out Tamara Metz when you visit Thomas Cumberland. She is a truly outstanding sales representative; courteous and knowledgeable. The deal we received was excellent with the overal More

by Craig Stinebiser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tamara Metz

Jun 17, 2024

Thomas Cumberland Subaru responded

Thank you so much for your kind words about Tamara Metz and your positive experience at Thomas Cumberland! We're thrilled to hear that Tamara's courtesy and knowledge helped you find the perfect car at a great price. We take pride in providing exceptional customer service, and it means a lot to us that you recognized Tamara's efforts. We'll be sure to pass your compliments along to her. Please don't hesitate to recommend Thomas Cumberland and Tamara to your friends and family! We look forward to serving you again in the future.

May 05, 2024

Dealership Rating
Employee Rating

Great place to buy a vehicle! !!!! They did NOT push me to buy a vehicle at all!!!! I got a 2021 Hyundai Santa Fe and I love it!!! She kept in touch & answered all my questions!!! More

by reneesnyder85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kara Owens

May 20, 2024

Thomas Cumberland Subaru responded

That's fantastic to hear! It sounds like you had a really positive experience at our dealership. Finding a place with no pressure and a helpful salesperson can make a big difference in the car buying process. Congrats on your new 2021 Hyundai Santa Fe! Enjoy the ride!

April 23, 2024

Dealership Rating
Employee Rating

I had to have my brand new 2023 Hyundai Santa Fe Hubrid towed here on April 3rd. The dealership evaluated the vehicle and advised the radiator was busted due to stone chips.coming back through the grill. More

by jrpritts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Teresa Smith

Apr 25, 2024

Thomas Cumberland Subaru responded

Thank you for taking the time to leave a review about your recent experience. We understand your frustration with the situation, and we apologize for any inconvenience caused. We would appreciate the opportunity to discuss this matter further with you. Please call us at 301-724-6310.

Apr 25, 2024

jrpritts responded

I gave you and Hyundai ample oppurtunity to make this right. Unfortunately, you were not willing to work with me at all and treated me like a second rate citizen. Thanks for the offer, but I will pass.

April 03, 2024

Dealership Rating
Employee Rating

I’ve purchased multiple cars from here and have never had a bad experience. Will continue to keep coming back. More

by ANHarold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yoder

Apr 17, 2024

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave such a fantastic review! Here at Thomas Automotive, your continued loyalty means the world to us. We strive to make every car buying experience positive, and knowing we've achieved that for you multiple times is truly rewarding.

February 18, 2024

Dealership Rating
Employee Rating

Kara was very nice and courteous to work with and we LOVE our vehicle. More Of a trade in for our 2022 Nissan Ultima with only a little over 18K miles on it and a down payment of 7K when we bought it, would More

by Donna Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kara Owens

Feb 28, 2024

Thomas Cumberland Subaru responded

We are glad you had a great experience with Kara! Enjoy your new ride!

February 01, 2024

Dealership Rating
Employee Rating

Up front pricing and very knowledgeable about the vehicles there selling, everything broke down and explained very well. Would purchase again thanks! More

by Skidmore61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith, Marti Moreland, Jeremy McFarland , David Johns

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you so much for your kind review! We're thrilled to hear you had a positive experience with our upfront pricing and knowledgeable sales team.

1
...

Dealership Inventory (125 Vehicles)

new 2025 Subaru Crosstrek car, priced at $35,727
2025 Subaru Crosstrek
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $34,386
2025 Subaru Crosstrek
new
Sun Blaze Pearl exterior
Automatic
All-wheel Drive
new 2025 Subaru Ascent car, priced at $46,102
2025 Subaru Ascent
new
Ice Silver Metallic exterior
Automatic
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $32,742
2025 Subaru Crosstrek
new
Ice Silver Metallic exterior
Automatic
All-wheel Drive
new 2025 Subaru Outback car, priced at $37,612
2025 Subaru Outback
new
Autumn Green Metallic exterior
Automatic
All-wheel Drive
used 2020 Chevrolet Blazer car, priced at $25,034
2020 Chevrolet Blazer
used
Iridescent Pearl Tricoat exterior
Automatic
All-wheel Drive