Chris Collup

Very shady experience with Volvo Cars Mission Viejo. I agreed to buy an XC90 at their advertised price. Instead of simply selling me the car at that price, management would only move forward if I als I agreed to buy an XC90 at their advertised price. Instead of simply selling me the car at that price, management would only move forward if I also accepted roughly $3,000 in additional financing cost built into the lease. When I asked for a transparent written breakdown of how they were calculating the payment, I was repeatedly brushed off or refused one. The sales manager was condescending, and after I escalated the issue, General Sales Manager Chris Collup defended the deal by talking about how far “below invoice” the car was priced, even though this is a used/prior-service vehicle and that has nothing to do with whether the advertised price should be honored transparently. I was not asking for another discount. I agreed to their advertised price. What bothered me most was the lack of transparency and the attitude once I questioned the numbers. Chris even made a comment about eventually selling the car to someone local, which made it pretty clear they were not interested in doing business with me unless I accepted the additional financing profit. The whole experience felt misleading and unnecessarily shady. Orange County buyers should be very careful here. Get every number in writing, verify the full deal yourself, and shop around before signing anything. More

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Amazing service...very happy with their detailed replies & all interactions I’ve had with their team so far. Plus the dealership is spotless all the time e. & all interactions I’ve had with their team so far. Plus the dealership is spotless all the time e. More

by ryan@cuevaentertainment.com Verified Customer Verified Customer

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