Chris Freeman

The car is fixed BUT it took forever. Very weak communication. frustrating experience for me Very weak communication. frustrating experience for me More

by lake4 Verified Customer Verified Customer

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Don’t know why it took so long to get approval from Honda to replace a recalled starter, but I had a new MDX as a loaner and it drove just like mine so I felt comfortable driving it. to replace a recalled starter, but I had a new MDX as a loaner and it drove just like mine so I felt comfortable driving it. More

by BEVERLYJBRAGG Verified Customer Verified Customer

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My experience with all on site personnel was excellent. There is a huge problem with the automated answering system. A dealership that sells Acuras deserves better. Your customers deserve better. There is a huge problem with the automated answering system. A dealership that sells Acuras deserves better. Your customers deserve better. More

by DUANE13 Verified Customer Verified Customer

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This was an unexpected purchase. I took my Acura in for a new battery and joked about wanting to own a Camaro. They did everything in their power to make it happen! I took my Acura in for a new battery and joked about wanting to own a Camaro. They did everything in their power to make it happen! More

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Scheduling services was easy and fast. Whole facility nice and clean. The services were done quickly…even faster than they told me it would be. Whole facility nice and clean. The services were done quickly…even faster than they told me it would be. More

by adamsrh Verified Customer Verified Customer

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They are timely and very professional and pleasant. They make the appointment and keep it. They make the appointment and keep it. More

by manselltwillie2 Verified Customer Verified Customer

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I had a great experience. The staff was professional and prompt. I was in and out for my oil change and tire rotation in 30 minutes. It also was less expensive than what I exp The staff was professional and prompt. I was in and out for my oil change and tire rotation in 30 minutes. It also was less expensive than what I expected and was quoted from another place. I wil return! More

by gupperman Verified Customer Verified Customer

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Unable to reach local service staff via phone or email. Left messages with call center and sent emails asking for local branch to call me, no response. Offsite call center doesn’t properly communicate wit Left messages with call center and sent emails asking for local branch to call me, no response. Offsite call center doesn’t properly communicate with local office. Things like if the loaner is ready and car repair status doesn’t sync with local office. This resulted in me making extra trips to the dealership for no reason. Service Advisor clearly unhappy with job, he later quit. Young kid trying his best to pick up the pieces. He’s untrained, struggling, and in over his head. I’ve had good luck with Acura of LR in the past, someone needs to step in and help them get back on track. More

by DANIEL_ZIMMEREBNER Verified Customer Verified Customer

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I am having trouble with my car not starting. It only happens every so often. Chris has been wonderful trying to get it fixed for me. Unfortunately it has not happened for it to register on the It only happens every so often. Chris has been wonderful trying to get it fixed for me. Unfortunately it has not happened for it to register on the computer. So I am not able to get my starter changed. Chris has worked very hard for me. More

by donnakcranford Verified Customer Verified Customer

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Very professional and always willing to explain the needs to maintain my vehicle and offer suggestions for upkeep. to maintain my vehicle and offer suggestions for upkeep. More

by msob92 Verified Customer Verified Customer

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