Chris Gilmore

A horrible experience, I was not told the truth when asked if there were problems with the vehicle. The same day I bought it I had problems that night, I sent a message the next day sine it was the week asked if there were problems with the vehicle. The same day I bought it I had problems that night, I sent a message the next day sine it was the weekend and they weren’t open, & then was told it would be $1500 to fix the issue, & ‘they would consider helping me if I made the bad review go away’. More

by RP Verified Customer Verified Customer

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Miss Carmen was great! Took a minute to straighten her out, but she was an absolute pleasure to work with. Everybody there helped out as well. Thank you! Took a minute to straighten her out, but she was an absolute pleasure to work with. Everybody there helped out as well. Thank you! More

by gypsyking53 Verified Customer Verified Customer

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Dealership was super easy to work with. Got me in a nice car the same day. Great people. Will definitely return. Got me in a nice car the same day. Great people. Will definitely return. More

by novi47 Verified Customer Verified Customer

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I bought a used vehicle, I’ve had a HORRIBLE experience with AWFUL customer service. After test driving a few SUVs, I test drove the one I ended up buying. It was the only one running when they brought it with AWFUL customer service. After test driving a few SUVs, I test drove the one I ended up buying. It was the only one running when they brought it up. Turns out EACH AND EVERY time you start the vehicle, an emergency braking warning light comes on & you have to PHYSICALLY go in & turn the front emergency brake system every time. So I take the vehicle in after making an APPOINTMENT for 7:30am, my vehicle wasn’t TOUCHED yesterday, the guy said maybe today. I have no loaner, no way to do anything, I bought a vehicle so I had one & I don’t. Worst. Customer. Service. Ever! More

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They were able to look at my car sooner than expected and did a great job replacing my car battery. They even dropped my car off for me which was a great service! I didn’t have to bother anyone to take me did a great job replacing my car battery. They even dropped my car off for me which was a great service! I didn’t have to bother anyone to take me to pick my car up. More

by Sn0wOwl99 Verified Customer Verified Customer

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This is more of a review for Graff as a company. My wife is being charged a diagnosis fee of $200 for an issue that has a documented service bulletins from the manufacturer. This is something tha My wife is being charged a diagnosis fee of $200 for an issue that has a documented service bulletins from the manufacturer. This is something that I would expect the former owners of the dealership to do, but not Graff. We will never use Graff for service or to purchase a vehicle again. More

by HARVM Verified Customer Verified Customer

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Tony W, Jordan and Robert H did absolutely amazing helping my friend buy a vehicle with a simple and efficient process. Thank you Graff! helping my friend buy a vehicle with a simple and efficient process. Thank you Graff! More

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I had a discount with my ford points that I told them I wanted to use but they still charged me full price I paid it and did not want to cause a problem. And they show on my receipt that they checked the c wanted to use but they still charged me full price I paid it and did not want to cause a problem. And they show on my receipt that they checked the cabin air filter but that could not have happened I changed it when I returned home it was very worn out . More

by JEFFHOPPER17 Verified Customer Verified Customer

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Great service friendly, quick and thorough the pick up/ drop off service is a nice addition to service drop off service is a nice addition to service More

by susan53 Verified Customer Verified Customer

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Very kind, professional business. My salesperson was Peggy and she was wonderful. I wish all dealerships were like Graff’s. My salesperson was Peggy and she was wonderful. I wish all dealerships were like Graff’s. More

by roseriffett Verified Customer Verified Customer

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