I purchased my 1st Honda in 1978.
Have purchased a new Honda every 4 or 5 years and currently own 2. Last purchased a 2025 CRV from Lia Honda Brewster in December 2024. the Honda Bran
Have purchased a new Honda every 4 or 5 years and currently own 2. Last purchased a 2025 CRV from Lia Honda Brewster in December 2024. the Honda Brand and Lia Honda Dealership in particular have been on a steep decline. All my vehicles have been garaged and properly maintained. Recent repairs include replacing the rack and pinion on 2012 Pilot w/ 60k, fuel injectors on 2017 CRV w/ 56k and countless problems with a 2022 Accord, including Honda roadside assistance unavailable to provide tow and left my son stranded. All these issues were documented defects and warranty issues. Most recently, I called Lia Honda to schedule complimentary maintenance on 2025 CRV with 6100 miles. I was told that complimentary service does not cover fluid changes with more than 15% life or beyond 12 months ownership because the dealership does not get reimbursed. I spent 40k on a new car and the dealership is quibbling over the terms of a free oil change. I spoke to Chris, the assistant service manager, who was supposed to get back to me and never returned my call. Overall, steep decline in quality and basic customer service.
More
by Timothy Osika
Other Employees Tagged:
Assistant service manager
Dec 04, 2025 -
Lia Honda Brewster responded
Timothy,
Thank you for sharing your concerns. I'm sorry to hear you've experienced issues with your Hondas. I've reviewed your service history with us, and it appears we've only had the opportunity to service your vehicles once or twice, so these particular concerns may not be documented in our records. Regarding the complimentary oil change, Honda does have specific guidelines that apply across all dealerships for when the first service can be completed. I'd be happy to discuss this further and address any questions you have. Please feel free to give me a call anytime.
Kira Bueti
Fixed Operations Manager
P (845) 278-4180 ext. 210
kbueti@liacars.com
Dec 04, 2025 -
Timothy Osika responded
I finally received a response from Lia Honda Brewster. The service department contacted me this morning to inquire why we have not been back for service. Only after I explained the issues I was having and never receiving a response from the assistant service manager did Kira Bueti respond on-line. She explained that her hands were tied by the Honda corporate reimbursement policies and the dealership did not have the interest or discretion to correct the situation. She felt my review of the dealership was unfair. Well Kira, it was the dealership that did not respond or attempt to resolve the situation. Honda has since revised their policy and relaxed the mileage restrictions. I would think that a dealership that sold me 2 new cars in the last 3 years would not be quibbling over the terms of a complimentary oil change. It should be noted that Danbury Honda was more than happy to service my vehicle last week. I stand by my original review.
Dec 28, 2025 -
Timothy Osika responded
Kira,
Thanks for taking the time to discuss my concerns. You made it quite clear in our conversation that there was nothing the dealership could do to extend or modify the terms of the complimentary oil change because the dealership would not be reimbursed. Apparently you are not concerned with new car sales or retaining me as a customer. I’m sure the sales manager appreciates you sending my business elsewhere. Also, I would gladly upload receipts for repairs at your dealership including a 12/26/24 repair totaling $823.10 to replace a front wheel bearing on a 2017 Honda CRV with 62017 miles invoice # 22767HB. Not something I would expect to be replacing that early. Especially, when only one side failed. Keep up the good work Kira, you are a brand ambassador!
Always leave a happy customer .
Chris the service advisor is awesome and he always goes the extra mile for all his customers
Chris the service advisor is awesome and he always goes the extra mile for all his customers
More
by carp7deezer
Service Price Transparency
Nov 15, 2025 -
Lia Honda Brewster responded
Thank you for your feedback. We're pleased to hear that you consistently leave satisfied and that Chris has been an awesome service advisor for you. We appreciate you recognizing his dedication to going the extra mile for his customers.
Quick timely service with recommended future service
recommended for SUV. Chris Grasso was my service agent.
recommended for SUV. Chris Grasso was my service agent.
More
by steve d
Service Price Transparency
Aug 25, 2025 -
Lia Honda Brewster responded
That's great to hear, Steve! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Chris was convenient and straight-forward. See you next time!
Chris Grasso is our favorite service advisor!
He’s wonderful to work with & answer all questions we have regarding our vehicle needs.
He’s wonderful to work with & answer all questions we have regarding our vehicle needs.
More
by Lily
Service Price Transparency
Jul 18, 2025 -
Lia Honda Brewster responded
Thanks for taking a moment to recognize Chris on our service team. He goes out of his way to make sure our clients are well taken care of, and we appreciate your confirmation of this. Thanks for your feedback, Lily!
Chris Grasso is very customer service driven goes above
and beyond for his customers it is a pleasure to have him as my advisor at Lia Honda
and beyond for his customers it is a pleasure to have him as my advisor at Lia Honda
More
by carp7deezer
Service Price Transparency
Jul 03, 2025 -
Lia Honda Brewster responded
Thanks for the love! We're thrilled you always enjoy working with Chris and the Lia Honda team for your automotive needs. We hope to be of service to you for many more years to come!
Kevin at Lia Honda of Brewster is the best.
I have known him for years and always gives me the best advise on how to schedule my maintenance and how to plan for future maintenance! Always super
I have known him for years and always gives me the best advise on how to schedule my maintenance and how to plan for future maintenance! Always super friendly and answers all questions
More
by maxsantamaria99
Service Price Transparency
May 30, 2025 -
Lia Honda Brewster responded
Max, we're delighted Kevin has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!
Great experience at your dealership!
Excellent service department...very professional. Frank Contorno was very knowledgeable & helpful in helping me resolve my steering issue.
Excellent service department...very professional. Frank Contorno was very knowledgeable & helpful in helping me resolve my steering issue.
More
by Don
Service Price Transparency
Other Employees Tagged:
Frank Contorno
Mar 31, 2025 -
Lia Honda Brewster responded
Don, thank you for letting us know your vehicle's repair appointment was handled seamlessly by Frank and the Lia Honda team. We hope you won't hesitate to reach out when we may be of service to you again.
Serv8ce is always quick, easy and the work is completed
on time in almost every time
on time in almost every time
More
by atukrow
Service Price Transparency
Mar 12, 2025 -
Lia Honda Brewster responded
Thank you for letting us know how pleased you've been with our efficient service team. We really appreciate your continued business. We wish you pleasant travels until we may be of service to you again!
I’ve been very happy with Lia Honda.
I’ve dealt with other dealers in the past and have never been happy until I came to Lia. I find them to be very honest and that’s important to me. Th
I’ve dealt with other dealers in the past and have never been happy until I came to Lia. I find them to be very honest and that’s important to me. The last time I had my car serviced I dealt with Chris Grasso and he couldn’t have been nicer or more competent. Overall I give Lia and Chris an A+.
More
by erniedelnegro
Service Price Transparency
Mar 04, 2025 -
Lia Honda Brewster responded
Ernie, thank you for taking a moment to share A+ feedback on Chris! We truly appreciate hearing from people who have been helped by our amazing team. We appreciate your continued business.
I recently brought my Honda Civic to Lia Honda of
Brewster for a 5,000 mile service. Chris Grasso explained all repairs and future maintenance to me and was very thorough.
Brewster for a 5,000 mile service. Chris Grasso explained all repairs and future maintenance to me and was very thorough.
More
by gormanfamily1
Service Price Transparency
Sep 10, 2024 -
Lia Honda Brewster responded
We're happy you enjoyed an accommodating and thorough visit with Chris! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Honda for the best service!
Dealer Reviews
Cars for Sale
Dealer Log In
