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Chris Hoelter
Chris Hoelter at South Point Hyundai
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Chris Hoelter

Service Advisor

South Point Hyundai

4610 S Interstate 35
Austin, TX 78745

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4 Reviews

Dealership Experience

7 mos

Industry Experience

16 yrs, 8 mos

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4 Reviews

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4 Reviews of Chris Hoelter

August 31, 2021

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Employee Rating

"I brought my car in which is a 2017 Hyundai sonata..."

- George P

I brought my car in which is a 2017 Hyundai sonata because It's been burning oil to the point where I had to add a quart every week and a half to two weeks. I understand that there is a recall on a lot of the engines due to issues like this or just general engine failure. Took my car in Tuesday dropped it off had to get a Uber ride back to work which is about 30 minutes away, but not a big deal I kind of expected that. I was told Wednesday that I needed to get my oil change service records which I did and I turn them in Thursday morning. My service advisor Chris he told me he just needed to submit the documents and they needed to get approval from Hyundai before they could start re-work, again with something I figured it was gonna happen anyway so no big deal. I called him around Thursday afternoon and it seem to take a couple phone calls before I got a return call back. Was told they're still waiting for an answer back from Hyundai which means I have to get a ride home. Called again Friday morning about two or three times left a voice message no response. It was until I called the front office when he I was transferred to him and he picked up which was about noon time. Was told but there still waiting to hear back from Hyundai but he would let me know by the end of the day what was going on. At that point I was asking if there was any way they could help with either a loaner car or even some crappy trade-in to drive since rides from Uber or rides from friends well starting to cost me quite a bit. He said he'd let me know later that day. By 4:30 PM that same day I have still not heard anything so between 430 and 530 I probably called about 8 to 9 times and left at least one or two voicemails but still no response. Still no response on Saturday. Still no response on Monday which I called about five times throughout the day left a voicemail almost every single time. Well then I was pretty fed up and I decided I needed a different service advisor so I called Tuesday morning about 1030 requesting to get a hold of the manager for that service department. I was also informed that my service advisor was out on Monday, sure would've been nice to have been told that by him so I wouldn't of wasted all my time. I guess when the service advisor is out whoever he's taking care of is just left out in the wind until they get back. So I was transferred to the manager of the service department which I believe his name was Donnie, I left a voicemail about 1030 this morning here it is about three hours later I still have not received any call back. This is the one and only time since I've bought a vehicle brand new from there lot. I've never needed to take it in for anything and it's just very unfortunate that this is the type of service to expect. Never going to buy another car from this lot again never going to buy another Hyundai again I just hope I get some resolution to my case pretty soon. So just a quick summary since Friday afternoon till now I've called about 15 times and left multiple voice messages and I still haven't received any update yet.

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Recommend Dealer
No

August 29, 2021

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"The Maintenance service Department led by Donnie Russell..."

- eborazanci49

The Maintenance service Department led by Donnie Russell (I hope it is correct name) is an outstanding person to take care the customer. I hope He stays in this position. I am back to this dealer with my daughter's and my Sonatas for future services. Mr. Russell very helpful and customer oriented manager. Mr. Russell and Chris handled our cars service with an excellent approach and very reasonable price. I would like to thank them here.

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Yes

August 28, 2021

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"I had the worst experience with their service..."

- c.eischens1

I had the worst experience with their service department. The first service advisor was EXTREMELY rude wouldn't explain anything and I was about to take my car elsewhere when another advisor approached me and apologized, said they were short staffed and asked to assisted me. I explained I couldn't leave my vehicle over the whole weekend and was told I would be able to pick up my vehicle at the end of the day. I never received a call and my calls were not returned. Called again the next morning and was told it should be done at 1:30ish and then I was not able to get any further updates or calls returned. I had to drive 45 minutes to pop up to find out if my vehicle was complete and it was!! If I hadn't popped up they would have kept my vehicle all weekend which i specifically told them I couldn't do. After all this... my car is still not fixed and is making a horrible clunk noise when I start it and come to a complete stop. How do they say oh its just the clutch it's normal when it NEVER made this noise previously???? I WILL NEVER TAKE MY CAR BACK TO THIS PLACE FOR SERVICE!! Make the drive to San Marcos or Round Rock and avoid this place!!@

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No

April 09, 2021

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"I was so happy that they were able to fit me in I thought..."

- rachael_campos

I was so happy that they were able to fit me in I thought I was going to have to go somewhere else. I also didn’t have to wait longer what they had anticipated. Chris went above and beyond. Thank you for the awesome customer service.

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Yes
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