Chris Lowenthal

This was a situation from the start. I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I re I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I received a call from internet sales advising the car was available. I advised I would be up to see it on Thursday, or Tuesday if I could clear the time. This took place Monday evening. I came up the next day Tuesday from Key Largo. I was meet by Jose and after about 45 minutes of waiting he comes and says he has good news and bad news. The car was available but was ut on loan. Why did the internet sales people not say that before I drive 2 hours up there. Then he works up a price that was almost 10k higher then the Sale Price in the internet posting. His reason was that I didn't quantify for all the incentives. When questioned he stated that no-one qualified for all the incentives. I told him I would only settle for the Sale Price as advertised. Jose goes to the manager and comes back with a price 6k higher then the sale price. We were walking out when a manager intervened. I told him (Chris I believe) the story and what I was only willing to pay the Sale Price as posted. Chris comes back with a 40k price. I said no and started to leave. He said would I compromise and I said 37500 out the door. He agreed. Then we had to wait over an hour to see the finance guy. Then wee sat there while he fills out all the paper work on the electronic signature board. The last document is the finance agreement which showed 41,000 approx. amount, if I had not caught that it would of been to late and I told the finance guy the agreed about with Chris was 37,500 out the door. So he had to start all over. Total time there as 6 hours. Totally unacceptable. The the car was 36 hours to get delivered to us because they had trouble retrieving it from Loan. Last but not least the charge cord that I ask 3 times to both Jose and Orlando to check and make sure it was there. As expect it was not and Orlando said it was not included even thought it is stated in the documents advertising from Chrysler that it is. Orlando stated it would be sent to me. I'm still waiting. The only reason I persisted was the Sale Price that was advertised was a good deal. A buyer should be able to pay the sale price without the hassle. Terrible service and a lot of deception. Only positive is I am satisfied with the deal that I had to keep watch for. The financial person change of loan amount was very very unprofessional. More

by tedmigala Verified Customer Verified Customer

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Amazing experience at Arrigo Sawgrass. Chad, Chris, and Larry were awesome — honest, helpful, and no pressure. Financing was fast and smooth. Chad, Chris, and Larry were awesome — honest, helpful, and no pressure. Financing was fast and smooth. More

by cloz0911 Verified Customer Verified Customer

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I had a very positive experience and would definitely recommend it to others. The service was impressively fast, and I was very satisfied with the help I received from customer service. recommend it to others. The service was impressively fast, and I was very satisfied with the help I received from customer service. More

by Joannamendez82 Verified Customer Verified Customer

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Best employee best customer service , they were very fast taking care my truck I really like the way they treat customers taking care my truck I really like the way they treat customers More

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Good service overall and my service advisor did a great job. I'm happy with the treatment I got. Thank you job. I'm happy with the treatment I got. Thank you More

by maufcabral Verified Customer Verified Customer

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Chris has always been a trusted salesman for me. Helped me and my family for many years. Great guy Helped me and my family for many years. Great guy More

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I bought a 2022 Challenger RT that was dealer certified etc and it's supposed to come with a 3 Month 90 days?, Care max unlimited type warranty. The day I took it home it was pouring rain the next day etc and it's supposed to come with a 3 Month 90 days?, Care max unlimited type warranty. The day I took it home it was pouring rain the next day I noticed the headlights were inundated with water on the passenger side I called my salesman Chris Lowenthal and informed him of the problem who told me that it was sold as is and the CarMax warranty does not take place for 30 days after you purchase the vehicle. Now this is the third or fourth vehicle I bought from that dealership I realize it's changed ownership in the last couple years but I would think they would replace the headlights free of charge without worrying about any warranty etc but I'll wait the 30 days and then see if they replace the headlight it could cause major damage water being inside the headlight to the electrical system. This is the Arrigo dealership in Tamarac Florida. I also had an out the door agreed upon price of $33,053 and that was including the documentation fees which I wrote on the acceptance of the quote. When I got into the finance manager they added an extra $80 or so saying it was for the doc fees I misplaced the paper I had stating the out the door agreed upon total of 33053, I informed the finance gentleman of that I had only agreed to $33,053 including the documentation fees. He kept, finance guy, stating that "that's an amount that the finance company puts on no matter what" I know that to be xx because I bought plenty of cars and had that doc fee not included or I was going to walk out the door today I was too tired to get into it. I know that that's a tactic that deal is used to add to their profit margin. At this point, after being at the dealership for almost 5 hoursI just relented and said yeah whatever put the $80 on there but I'm quite unhappy with the way they try to expand their profit margin by adding a lousy $80 after I told the salesman that I'd only pay $33,053 and that would include the documentation fees but I was too tired and wanting to get out of there because it was pouring rain after being there for 5 hours and just relented. After the problem with the headlights the day after purchasing the car and this $80 added on I am not too happy I would not go back to the dealership again for another purchase The salesman Chris and his brother Larry Lowenthal treated me ok. More

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Salesman Chris Lowenthal was exceptional. Very knowledgeable- very helpful & made the buying process as good as I’ve ever had ( except maybe the first vehicle I bought from him) Very knowledgeable- very helpful & made the buying process as good as I’ve ever had ( except maybe the first vehicle I bought from him) More

by DHAYES198 Verified Customer Verified Customer

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Chris and Larry are amazing. Made everything easy and quick. Everyone here is amazing. Best place to get a car! Thank you Chris for everything and Thank you Lala for making every Made everything easy and quick. Everyone here is amazing. Best place to get a car! Thank you Chris for everything and Thank you Lala for making everything painless. More

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Prompt , courteous service, Knowleadgable and professional service by service rep. Sekou. I can only recommend Arrigo. Sales guy Chris L. came out to greet me and having coffee with. Indeed enjoy professional service by service rep. Sekou. I can only recommend Arrigo. Sales guy Chris L. came out to greet me and having coffee with. Indeed enjoyable experience. More

by fumas26 Verified Customer Verified Customer

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