Chris did amazing!
! He was so patient and showing me my options that was truly best for me. Thank you Chris!!
! He was so patient and showing me my options that was truly best for me. Thank you Chris!!
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by janiesezaragoza
Verified Customer
Verified Customer
Oct 08, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris was amazing sales person.
It was a great experience and he is kind and professional. It was definitely worth the drive from Houston, Texas. We will definitely buy from him ag
It was a great experience and he is kind and professional. It was definitely worth the drive from Houston, Texas. We will definitely buy from him again. Thank you again
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by marivelgomez
Verified Customer
Verified Customer
Oct 05, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Such a pleasant car buying experience.
Fast, east and fair. Recommend 100%. Great dealership and salesman.
Fast, east and fair. Recommend 100%. Great dealership and salesman.
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by alliesimpson17
Verified Customer
Verified Customer
Sep 01, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Excellent costumer service.
Really attentive to the customer's needs. Very professional on everything . Highly recommended
Really attentive to the customer's needs. Very professional on everything . Highly recommended
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by yassercandelaria
Verified Customer
Verified Customer
Aug 28, 2025 -
Norm Reeves Toyota Dallas responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris Mayne was a delight to work with.
He was knowledgeable, helpful, and very polite.
He was knowledgeable, helpful, and very polite.
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by deldunavant
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Doyle
Aug 08, 2025 -
Norm Reeves Toyota Dallas responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris Mayne gave me the best car buying experience of my
life
He was knowledgeable and professional and best of all personable. He truly wanted what was best for me. Im very happy with the choice he
life
He was knowledgeable and professional and best of all personable. He truly wanted what was best for me. Im very happy with the choice he helped me make. Norme Reeves Toyota rocks !
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by SHABAT5006
Verified Customer
Verified Customer
Other Employees Tagged:
Andres Escobar
Aug 06, 2025 -
Norm Reeves Toyota Dallas responded
Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Amazing sales experience.
Highly recommended. best car buying experience ever.
Thank you so much. Will recommend this dealership to others.
Highly recommended. best car buying experience ever.
Thank you so much. Will recommend this dealership to others.
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by Sor
Verified Customer
Verified Customer
Other Employees Tagged:
Yaela Dror, Andres Escobar
Aug 02, 2025 -
Norm Reeves Toyota Dallas responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
🚫 Extremely Disappointing Experience with [Norm Reeves
Toyota Dallas] – Feels Like a Bait-and-Switch
On July 9, 2025, I found a listing for a 2025 Toyota Tacoma TRD Pro on Norm Reeves Toyota Dallas web
Toyota Dallas] – Feels Like a Bait-and-Switch
On July 9, 2025, I found a listing for a 2025 Toyota Tacoma TRD Pro on Norm Reeves Toyota Dallas website, priced at $62,639. After I entered my information to unlock SmartPath pricing, the system automatically applied a $2,000 discount, bringing the price down to $60,639. I have a screenshot as proof, and shortly afterward, I also received an official email from Toyota confirming this price along with itemized fees.
On the morning of July 10, I called the dealership to proceed with the purchase. A salesperson named Chris answered, and his behavior immediately raised red flags:
• First, he said the truck was already sold.
• Then he changed his mind, claiming a similar vehicle was arriving soon.
• Moments later, he said the truck had not been sold, and asked me to place a $500 deposit. I also let him know that I’m in Florida and will do paperwork online and will be responsible for the cost of shipping the truck from Dallas to Florida.
• He requested my driver’s license and insurance, saying he needed to show his manager to move forward with paperwork.
I sent all the required information (my ID and Car insurance .
Chris then took pictures of the actual truck and sent it to me, which further confirmed that the sale was moving forward.
But about 3 hours later, Chris texted me again, saying the website had a pricing error, and the correct price was $62,639, not the $60,639 previously shown. I immediately checked the same website, and at that moment, the price still showed $60,639 — but within 5 minutes, it was updated to reflect the higher price.
I called him back — no answer. I called the dealership — they said he was “busy.” About an hour later, someone claiming to be the sales manager called me and coldly told me the website price was a “mistake,” and they refused to honor it. If I wanted to buy the truck, I’d have to pay the full $62,639 plus tax and fees.
⸻
❗ This Felt Like Bait-and-Switch
• The discounted price was generated and confirmed by Toyota’s own SmartPath system.
• I received official email confirmation, and provided personal information based on that offer.
• Then they changed the price, blamed the system, and stopped responding.
• Within minutes of calling me, the website was edited — this doesn’t feel like a system error. This feels intentional.
⸻
⚠️ My Advice to Other Buyers
• Take screenshots and save all email confirmations.
• Do not trust SmartPath pricing without written, signed confirmation.
• Be extremely cautious with this dealership — in my opinion, this is unethical behavior.
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by Tony Ha
Jul 14, 2025 -
Norm Reeves Toyota Dallas responded
We're sorry that you didn't have a completely satisfying visit. We value you as a customer and strive to provide an exceptional experience for all our customers. Thank you for your time, and hopefully, we can get to the bottom of this.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jul 14, 2025 -
Norm Reeves Toyota Dallas responded
We're sorry that you didn't have a completely satisfying visit. Thank you for giving us the opportunity to address the issues with our team here. I have spoken with our management team, and I understand you spoke with Brandy, one of our sales managers. I'm very glad you had the opportunity to speak with her as we do value you as a customer and your business. Now that we have been able to resolve this matter, would you be open to updating/editing your review to reflect an amended experience? Of course, if there is anything additional we need to address please do let us know. Thank you so much for your time!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jul 14, 2025 -
Norm Reeves Toyota Dallas responded
I called Tony and explained that we had a system issue with posting the wrong pricing on that vehicle. That within an hour we had inquires on that vehicle which is how we caught the issue. We resolved the issue and advised all inquiries of the correction. That vehicle is being sold by other dealers at $5,000 over MSRP. We had ours listed at MSRP. The vehicle has since sold at the correct price. Mr. Ha is insisting that we find him another similar vehicle and give him a discount for the inconvenience. Our website has a disclaimer regarding errors in pricing due to human and technology errors. We will continue to work with the client regarding this matter.
Jul 14, 2025 -
Norm Reeves Toyota Dallas responded
Hi Tony! I want to apologize for the multiple responses here. The very last response you received was probably extremely strange for you. That was actually an internal note for our dealership just stating what happened, what was the result of the follow up conversation with the customer, and the resolution. So, again I apologize for the extra response there. We are still working on things for you here. Thank you, Tony!
Jul 14, 2025 -
Tony Ha responded
Thank you for your continued responses regarding the SmartPath pricing issue.
While I appreciate your team acknowledging that there was a pricing discrepancy caused by a system issue, I respectfully disagree with how this matter has been handled.
I proceeded in good faith based on:
• A price that was displayed through Toyota’s official SmartPath platform
• A confirmation email from Toyota confirming the discounted price
• Communications with your sales team after I submitted my personal information and received photos of the actual vehicle
To now be told that:
• The price was a mistake,
• The vehicle has since sold,
• And that the dealership will not honor the SmartPath-confirmed pricing,
is disappointing and undermines customer trust in both your dealership and the Toyota SmartPath platform.
I understand that websites include disclaimers. However, when a price is confirmed through the manufacturer’s own system, and followed up by communication with your staff, there is a reasonable expectation that the dealership will honor that pricing.
My request remains simple and fair:
I ask for a similar vehicle to be offered to me at a comparable price or with a meaningful discount that reflects the value of the original SmartPath confirmation and the inconvenience caused.
If your dealership is unwilling to accommodate this request, I will be left with no choice but to escalate the issue to:
• Toyota Motor North America Corporate
• Better Business Bureau
• Public consumer review platforms, along with supporting documentation
I hope your team will reconsider and resolve this matter in good faith.
Sincerely,
Tung Ha
Chris was awesome.
We negotiated over text and the deal was done. Fast transaction. I’ll buy all my Toyotas from him in the future
We negotiated over text and the deal was done. Fast transaction. I’ll buy all my Toyotas from him in the future
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by tim.charlton
Verified Customer
Verified Customer
Jun 27, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Me and my wife had an amazing buying experience of our
very first Toyota at Norm Reeves. Yaela was very helpful and kind. She helped us with all the documentation and financing works. Very impressed by th
very first Toyota at Norm Reeves. Yaela was very helpful and kind. She helped us with all the documentation and financing works. Very impressed by the professional work at the dealership!
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by Priyank Kumar
Other Employees Tagged:
Yaela Dror
Jun 21, 2025 -
Norm Reeves Toyota Dallas responded
Priyank, we're delighted to hear that Yaela and our Norm Reeves Toyota Dallas team made your first Toyota purchase a memorable one. Thank you for sharing your experience with us! Enjoy every mile in your new car!
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