Chris McConnell

Applied and been 2 days with no call back or anything. They. I would not recommend this dealership to anyone. Very unprofessional. They do not call back to tell you whether or not you are approved. I have seve I would not recommend this dealership to anyone. Very unprofessional. They do not call back to tell you whether or not you are approved. I have several clients as i have my own construction. I will advise them not only as my client for construction but we service their vehicles that they need not consider this dealership. Cant even get them to pick up the phone and give ya an honest answer. More

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RAV4 for Me In search for our new vehicle, we first went to the internet looking at local dealers inventory. Toyota of Bristol's website was very user friendly a In search for our new vehicle, we first went to the internet looking at local dealers inventory. Toyota of Bristol's website was very user friendly and up-to-date. From there we contacted Chris McConnell and he gave us the best deal along with great customer service. During the purchasing process, all the staff involved with Chris, Teddy McQueen, Glenda Plaster and Amber Epperson were all very professional, helpful and made it a great experience. More

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Great Help Selecting Our New Car The 2015 Hybrid Camry XLE we came back to buy had been sold "3 or 4 minutes" before we arrived! We were crestfallen, but had help from several Toyota The 2015 Hybrid Camry XLE we came back to buy had been sold "3 or 4 minutes" before we arrived! We were crestfallen, but had help from several Toyota personnel, and finally decided to order a 2017 Hybrid Camry XLE like the 2015. We had the help of Andrew Glover, Charlton Tiller, Chris McConnell (who ran his legs off trying to find us an alternative when we discovered "our" car had JUST been sold), Randy Rhea (who tried to make us feel better), Glenda Plaster, Corey Myers, and today Amber Epperson who gave us a complete education on the differences between driving a Camry hybrid versus the Camry we'd been driving for years. We appreciated their interest in our situation, their concern for helping us find a vehicle that all the features we wanted, and their determination to find that car for us. There wasn't one available according to the internet, but they ordered one from Georgetown. It took nearly 4 hours from start to finish, but when we left, we knew our car would arrive in Bristol in two days. We have had Toyota vehicles (usually two at a time) since the late 1960's, and have had NO mechanical difficulties with any of them. We usually drive them for 10 -15 years before even thinking of replacing them. We have not traded the last two, but have given them to our grandchildren. My 2007 Camry XLE with 72,414 miles, is going to my granddaughter who is entering the Medical College of Virginia at Virginia Commonwealth University in Richmond this August. She needs a reliable car, and I need one with a backup camera! Today we solved both our problems, thanks to the kind folks at Toyota of Bristol! More

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Great Service Chris McConnell, Amber Epperson and Randy Rhea were very helpful and courteous during my visit. Chris McConnell was especially helpful in making sure Chris McConnell, Amber Epperson and Randy Rhea were very helpful and courteous during my visit. Chris McConnell was especially helpful in making sure that the Corolla I was picking up was ready for delivery. More

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"Well Satisfied" My son bought a 2012 Toyota Tacoma & I have to say it was the Best Experience that we have ever experienced at a Car Dealership... a little confusion My son bought a 2012 Toyota Tacoma & I have to say it was the Best Experience that we have ever experienced at a Car Dealership... a little confusion in the beginning but a day later Glenda, Chris & Randy went above & beyond to get my Son what he needed... A Hugh Thank you & God Bless... Thanks Again , The Robinson's More

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A Great Dealership! We could not have had a better experience with a dealership! Our salesman, Chris McConnell, was a pleasure to deal with. I knew the car I wanted, fo We could not have had a better experience with a dealership! Our salesman, Chris McConnell, was a pleasure to deal with. I knew the car I wanted, found it online and emailed the dealership. Chris got back to me immediately and gave me a great price right from the start. He even took detailed pictures of the RAV4 and texted them to me. No other dealership could touch the price! We drove over an hour to pick up the car and they got us in and out in an hour! Everyone was so friendly and helpful! I would recommend anyone looking for a Toyota to try Toyota of Bristol first! More

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Poor Customer care after sale - dishonest misleading -Stars I bought a new Toyota truck last month, ordered accessories, They financed them in with the deal, did not tell us they were not the Toyota factory par I bought a new Toyota truck last month, ordered accessories, They financed them in with the deal, did not tell us they were not the Toyota factory parts, they promised a warranty and service, everything did not come in, I fussed and got a partial refund, the Bully bar with lights and the running boards for the side were wrong, we did not know this until they put them on, since the bully bar was not Toyota but and off brand, they drill a hole in the dash board to make it fit, did not tell us until this was already done, the part they put on was dented and scratched, we were and they were angry, refused to take off the bully bar because they said "you will l have a hole in the dash board, and of course they would not make it right. we again got the manager(said his name was streak) he offered to pull out the dent, was unconcern about it being new, just stated " that's what its for, will get dented anyway", we were angry, my son started swearing they said, that's all you get, will call the police. I made my son leave, by the time we got home the Bull bar was shaking, had pulled loose the bumper rubber, the lights were loose on the bar and they scratched the paint. If we had of hit anything the Bull Bar would have went through the grill., We took it to another Toyota and they stated the parts to fix this back and repair the damage would be over 300.dollars, besides the hidden problems they may find when are appointment comes around to put the truck in the shop, 90 dollars an hour labor, possible some painting of the scratches caused by the bull bar. They suggested the Bull bar be removed since it was not a good fit and was not stable. The Dealer in Bristol Tenn. should have to refund the cost of the Bar as well as pay for repair of Damage . I have Called everyone I know for help, getting the run around. They did give a partial refund when I demanded an itemized list, they still owe a refund( would not give it that day, said they would mail it) for the side bars we made them take back. They were great until after the sale, now we are a bother and they are not going to make this right. The parts guy/sales man that ordered the parts is not here any more( we heard he had been fired @ a earlier time) he showed us the parts on a truck that was outside, the small pictures of the parts was no more then a bunch of ink blots, but I signed for them when ordering because I thought it was what he showed us. I don't think this is ethical or even legal, Can they just shove a Mud pie @ us and expect us to accept it, pay for it and like it More

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Easy purchase Easy, no hassle experience. Chris McConnell valed my time and completed my deal in a manner convenient to me. Everyone was friendly, would high Easy, no hassle experience. Chris McConnell valed my time and completed my deal in a manner convenient to me. Everyone was friendly, would highly recommend. More

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Run if you need service! The buying process was easy enough, nice sales people. I had an issue with a 2016 Highlander 1 week after the purchase. It has been taken in 2 times The buying process was easy enough, nice sales people. I had an issue with a 2016 Highlander 1 week after the purchase. It has been taken in 2 times for repair and I still have the same problem. When I contracted the service department and expressed my concerns, I was told that I was be uncooperative with them. They asked me to not come back to their service department but to take my problems elsewhere. While I fully understand the dealership in NOT responsible for the problem I am having, I do feel the dealership should be responsible to resolve it. I trade cars every 2 years and I have NEVER been told by a dealership that I need to never come back. So to sum up, if you are looking to spend money, excellent, if you are looking for repair, run because you WILL be walking anyways! More

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A great buying experiance The people that at Toyota of Bristol that helped me by a new Sienna van, were the most patient, knowledgeable and considerate that I have met, when The people that at Toyota of Bristol that helped me by a new Sienna van, were the most patient, knowledgeable and considerate that I have met, when looking for a vehicle. Not only did salesman Steve Liner know everything about the van, he was patient and understanding as we ask him about features of the van, that we not familiar with like the all wheel drive and Run Flat Tires. We ask him if we could drive the van a fairly long ways from the dealership, in order to see how it handled a steep hill that we will be traveling. He was not the least reluctant and was very personable along the way. There was no pressure to buy, but a helpful atmosphere instead. I just can't say enough about Steve. He is a great guy to deal with. Teddy McQueen the sales manager was helpful in dealing with us on price and financing. He was also very knowledgeable about the van. He was understanding that, we wanted to "sleep on" the decision and make sure that was what we wanted to buy. He also guided us through the process, once we decide to buy the van. Amber Epperson showed us the accessories available and explained the benefits of them. She was informative and not pushy. I really think we are going to love the body side molding. She also showed us how to use the features and setting of the audio, information and navigation system. Chris McConnell linked our phones to the bluetooth and highlighted the features of the bluetooth phone while Amber was with previous buyers. Chris like everyone we met were friendly and helpful. While we were there, it was very busy with a lot of customers. I was impressed that there was a large staff and no one seemed to be over worked or stressed. I was pleased with they way were treated and would recommend them to anyone looking for a vehicle. We really love our new Toyota Sienna . More

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