Chris Yslas | Page 10

Absolute worst car dealership I've ever worked with. I attempted to cosign on a vehicle for my sister. After test driving a 2022 hybrid Hyundai Elantra Sunday afternoon, we sat down with the sales perso I attempted to cosign on a vehicle for my sister. After test driving a 2022 hybrid Hyundai Elantra Sunday afternoon, we sat down with the sales person to start the paperwork to purchase the vehicle. In addition to signing paperwork for the vehicle, he took copies of our DL's and had us complete a credit app. He also had my sister add the vehicle to her insurance policy which she did. At 4:00pm the finance manager said they were still waiting for a couple credit unions to respond back which wouldn't be until Monday so they took a copy of my bank card for the $5,000 down payment I was putting on the car and we left. Monday afternoon the sales person calls my sister asking for her 1099 and bank stmts. She provided them, but received a text from the sales person shortly after apologizing that the car had just been sold. Really??? I'm upset because my credit was pulled for NO REASON and now I have 4 inquiries on my credit report for NOTHING. Prior to my credit being pulled I had an 836, 847, & 849 credit score. I was cosigning to help my sister get back on her feet and rebuild her credit after her divorce. All I walked away with are 4 new inquiries on my credit report for a car that was sold to someone else. My sister had to get a letter from the dealership proving she never took possession of the vehicle so she wouldn't be charged for the insurance she put on the vehicle the day prior. What kind of dealership has a person put insurance on a car they're going to sell to someone else?? I've worked in the banking industry for 23 years and know how credit works. Even if my sister wasn't going to be approved with me as her cosigner (I guess we'll never know??), I was going to buy the car in cash instead, but was never given the opportunity. I can't believe a dealership can operate this way. I'm a sales person myself so I get it, a dealership is in the business to sell cars and make money, but this dealership has shown they will do it at any cost.... More

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Bradley and Chris were both great to work with and all of our concerns were addressed. our concerns were addressed. More

by GECROSBY Verified Customer Verified Customer

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Everyone so friendly. Luis Moreno went above and beyond to get me out of a vehicle that was literally causing me drama and into a vehicle that fits my lifestyle so much be Luis Moreno went above and beyond to get me out of a vehicle that was literally causing me drama and into a vehicle that fits my lifestyle so much better. I will absolutely recommend Hyundai of fort Myers. I told all my coworkers how great my experience was. More

by Lenem137 Verified Customer Verified Customer

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Good customer service. They are clear in the business. They promised they'll do it They are clear in the business. They promised they'll do it More

by YURYIGNACIO1976535 Verified Customer Verified Customer

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It was a very pleasant experience from the time of arrival and completed transactions. The whole staff is awesome and welcoming. arrival and completed transactions. The whole staff is awesome and welcoming. More

by taraf455 Verified Customer Verified Customer

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it was saved by the finance manager. sales manager gave faulty info over the phone sales manager gave faulty info over the phone More

by JULIEBUSBY Verified Customer Verified Customer

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I received excellent service! Walter was very nice and Chris from the finance department was great! Both men took good care in getting me approved for the truck I always wanted! I Walter was very nice and Chris from the finance department was great! Both men took good care in getting me approved for the truck I always wanted! I will most definitely be coming back for my next purchase! More

by yrojas15 Verified Customer Verified Customer

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The dealer was professional. The remodel was exceptional. The salesperson was very professional and quite knowledgeable about the car I was buying The remodel was exceptional. The salesperson was very professional and quite knowledgeable about the car I was buying More

by alblair3498 Verified Customer Verified Customer

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The dealership has friendly employees and staff. It is clean and roomy. The snacks and drinks are refreshing. It is clean and roomy. The snacks and drinks are refreshing. More

by sshortlidg Verified Customer Verified Customer

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Sandra Diaz was great. Great group of professionals. Thank you to everyone who made the experience pleasant! Great group of professionals. Thank you to everyone who made the experience pleasant! More

by SOPPMJ Verified Customer Verified Customer

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