Chrissy Hartman

Customer service was not good, Sale associate was rude when I asked about pricing and what was the difference from last visit and this visit. Didn’t even have my car rinse off from dirt or even passed thr when I asked about pricing and what was the difference from last visit and this visit. Didn’t even have my car rinse off from dirt or even passed through the car wash. More

by Silverioh Verified Customer Verified Customer

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Service department is horrible. I took my truck in for a recall. I was told it would only take an hour. 5 hours later, i was told it wasn't going to be finished until the next day. I took my truck in for a recall. I was told it would only take an hour. 5 hours later, i was told it wasn't going to be finished until the next day. More

by Mike23blue Verified Customer Verified Customer

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I sent my parents today to Regal in the trusted hands of Chrissy. As always, she did a great job for them. She honors her word and is very dependable. She is the "Queen of Customer Service." Chrissy. As always, she did a great job for them. She honors her word and is very dependable. She is the "Queen of Customer Service." More

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Went back to Regal Honda to have the tint put on our new 2024 Pilot. Once again greeted by Austin to get the work completed. Very pleasant person, always eager to help and seemly always in a happy mood eve 2024 Pilot. Once again greeted by Austin to get the work completed. Very pleasant person, always eager to help and seemly always in a happy mood every time we see him. He is such an asset to this dealership. We were met by a fellow named Brandon Crowley who was eager to assist us as my brother was there for an oil change as well on his 2021 Pilot. He as well was very professional and explained the process and wasted no time getting my brother’s pilot serviced and saw to it his pilot was washed as well. I can’t say enough about the quality of work performed at Regal Honda in Lakeland. I would strongly encourage anyone who’s in the market for a Honda to check out Regal Honda. Professional friendly staff, eager to please their customers Reasonably priced service and most importantly quality service. More

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Chrissy was very knowledgeable and provided excellent customer service. Her focus and ability to act resulted in effective and efficient resolution of required service. She had great communication skills customer service. Her focus and ability to act resulted in effective and efficient resolution of required service. She had great communication skills and was easy to work with. GREAT JOB! More

by LGMII Verified Customer Verified Customer

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I had a 1pm appointment for recalls on my vehicle. When I arrived I was ignored. Finally someone asked if I had an appointment. I said yes. The person came back and said Rob my service writer had gone When I arrived I was ignored. Finally someone asked if I had an appointment. I said yes. The person came back and said Rob my service writer had gone home for the day. I was then informed they would try to find someone else. I kept asking people if anyone actually worked there. After 15 minutes or so I was advised everyone was on the phone with other customers. I'm sitting in my van watching through the glass windows the staff on phones and visiting with each other. I kept telling people I was just dropping off the vehicle and I had a ride home. Eventually Cristy showed up to check in my vehicle. She had to first check if my parts were in, really? It wasn't a surprise visit to your dealership. When it was finally decided the parts were in I could actually leave my vehicle with your dealership. This process of dropping off my vehicle for an appointment took a very long time. Your dealership is so very disorganized. I honestly can't recommend your service department to my friends. More

by EMlinda Verified Customer Verified Customer

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We found Austin a joy to work with when we were interested in purchasing a new vehicle. He was very personal and educated on his product. I pride myself to know absolutely everything before buying interested in purchasing a new vehicle. He was very personal and educated on his product. I pride myself to know absolutely everything before buying or for that matter even before going to the dealership. He impressed me, because he informed me on even more that I was unaware of on the new 2024 pilot. I highly recommend contacting him if you’re looking for a Honda at the Lakeland location. He was honest went out of his way to make a great deal. I have also found that Regal Honda to have an outstanding dealership with an excellent maintenance department. We have been using Regal for maintenance on our 2018 odyssey. More

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During my most recent visit the experience was quick easy no long Waits exactly what you would expect I will return no long Waits exactly what you would expect I will return More

by butworking Verified Customer Verified Customer

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The best experience always friendly The team was very professional and efficient service was quick all details were explained to the maximum I love the friendly environment offered thank you professional and efficient service was quick all details were explained to the maximum I love the friendly environment offered thank you More

by RIVERAFLOR711 Verified Customer Verified Customer

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Good service Representative explained what was needed and gave me option of having work done or not gave me option of having work done or not More

by ATC131 Verified Customer Verified Customer

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