Chrissy is a wonderful person to work with.
She helps out with any questions or concerns I have in a timely manner.
She helps out with any questions or concerns I have in a timely manner.
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by TAJ0720
Verified Customer
Verified Customer
Other Employees Tagged:
Chrissy Hartman
Oct 03, 2026 -
Regal Honda responded
Thank you for sharing your positive feedback about Chrissy. Your comments have truly brightened our day. We at Regal Honda are grateful for the opportunity to assist you with your needs. We look forward to seeing you next time!
Friendly and professional I don't like doing polls like
this. The fact that I am is a testament to my favorable impression of Chrissy
this. The fact that I am is a testament to my favorable impression of Chrissy
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by brianm713
Verified Customer
Verified Customer
Other Employees Tagged:
Chrissy Hartman
Oct 01, 2026 -
Regal Honda responded
Hi Brian! Thank you for sharing your 5-star feedback about Chrissy! We appreciate your business and hope to see you again at Regal Honda. Safe travels!
100 they made sure l got home and picked up to get my car
in a timely matter
in a timely matter
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by Medreka Smith
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2026 -
Regal Honda responded
Hi Medreka! Thank you for your five-star review and your kind words about our service team at Regal Honda! We'll see you next time!
Quick and friendly.
No Chrissy was very helpful and communicated well. I appreciate the shuttle service and how quickly the car service was completed.
No Chrissy was very helpful and communicated well. I appreciate the shuttle service and how quickly the car service was completed.
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by hipolitorvr
Verified Customer
Verified Customer
Other Employees Tagged:
Chrissy Hartman
Sep 24, 2026 -
Regal Honda responded
Thanks so much for sharing your experience with us.
Sep 24, 2026 -
Regal Honda responded
Thank you, Hipolito! We're glad Chrissy and our team made your experience smooth and efficient. We appreciate you choosing Regal Honda! Safe travels!
Chrissy was amazing in everything she did!
!! Can not thank her enought for her work
!! Can not thank her enought for her work
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by BRINK125
Verified Customer
Verified Customer
Service Price Transparency
Sep 24, 2026 -
Regal Honda responded
On behalf of our entire team, thank you for allowing us to serve you.
They are willing to go the extra mile to make the
customer satisfied with their service.
customer satisfied with their service.
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by tzimmer798
Verified Customer
Verified Customer
Other Employees Tagged:
Chrissy Hartman
Sep 23, 2026 -
Regal Honda responded
Thank you for choosing us! We'll see you next time. Safe travels! - The Regal Honda Team
Chrissy was very nice, wait was pretty good.
They let me know everything that was right and wrong with my car.
They let me know everything that was right and wrong with my car.
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by Rvheld
Verified Customer
Verified Customer
Other Employees Tagged:
Chrissy Hartman
Sep 22, 2026 -
Regal Honda responded
Thank you for the feedback! We'll pass your kind words along to Chrissy. We look forward to assisting you again at Regal Honda!
Chrissy Hartman is always so helpful and knowledgeable!
! She ROCKS!! We use her n love her
! She ROCKS!! We use her n love her
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by carmenreconco
Service Price Transparency
Sep 21, 2026 -
Regal Honda responded
Hi Carmen! Thank you for your five-star review and for your kind words about Chrissy from our service team at Regal Honda! We'll see you next time!
Shalymov was wonderful.
They made everything so smooth and easy and it was very up front.
They made everything so smooth and easy and it was very up front.
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by Anonytal
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2026 -
Regal Honda responded
Anonytal, we’re glad Shalymov made your experience smooth, easy, and transparent. We truly appreciate your recognition and support at Regal Honda!
Scheduled online for a mid afternoon oil change and tire
rotation. Took over 15 minutes to get someone to get me checked in at the service drive. 10 minutes after leaving the dealership, my car starts makin
rotation. Took over 15 minutes to get someone to get me checked in at the service drive. 10 minutes after leaving the dealership, my car starts making a loud hissing noise while going down the interstate and when I got off the exit and rolled my window down slightly, I can now also hear metal scraping. Under my car I find a lose metal panel dragging and mangled, which I find out later is the panel that needs to be removed to perform the oil change. The service manager Johnny tries to gaslight me saying that I must have hit something causing the damage and was very willing to get me a quote to repair the damage at my expense, but will take no responsibility for the damage by the access panel not being reattached properly. He also kept trying to distract me with a list of other things that he thinks are wrong with my car, which have nothing to do with the issue at hand and my husband confirmed later are not major concerns or are not even there, just recommended due to the mileage and age of my vehicle. $5k of additiinal repairs which are not necessary. Attempting to contact management to resolve the issue resulted in just more frustration. Avoid this unethical service department at all costs, unless you just want to be approached several times by a salesperson trying to convince you that it would just be easier to buy a new car. Worst dealer experience ever!!
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by Lisa S
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2026 -
Regal Honda responded
Thank you for your review. We take concerns regarding our workmanship seriously, which is why we inspected the vehicle and reviewed the condition of the damaged panel with you.
To clarify the facts, the panel showed clear physical damage. The fasteners/screws were still properly secured to the portions of the panel where they attach; however, the panel material itself had been torn away around those attachment points. This is an important distinction, as the fasteners were not simply left loose or missing. We can send photographs for reference showing the condition of the panel and the areas where the material was damaged.
Regarding the claim that we attempted to sell approximately $5,000 in unnecessary repairs, we explained during our conversation that you had not regularly serviced the vehicle with our dealership and had not visited us since 2024. Our intention was not to pressure you into purchasing those repairs from us. In fact, I specifically recommended that you address the identified concerns with the repair facility that has been regularly servicing your vehicle over the past two years.
During the inspection, we also documented areas where oil contamination was present and explained our concern that prolonged exposure to oil can deteriorate certain rubber and plastic components and contribute to weakened material. When you stated that the additional concerns we identified were not present and accused us of being dishonest, I personally showed you the photographs and video taken during the inspection so you could see the conditions we were referencing.
At no point was the purpose of that discussion to distract from your concern about the damaged panel. We were explaining what we physically observed on the vehicle and providing the supporting photographic and video evidence.
We understand that you disagree with our assessment. However, based on the physical condition of the panel, the attachment points, and the evidence documented during our inspection, we respectfully disagree with the characterization that the panel was simply not reattached properly following the oil change.
Sep 24, 2026 -
Lisa S responded
Johnny, I find it very interesting that this review response is the first you ever mentioned deteriorating plastic under my car, and that if this was the case, why wasn't it mentioned to me when the oil change was done to bring this to my attention and added to the list of other recommended repairs? Only after the issue of the oil change access panel coming loose 10 minutes after leaving your dealership and me giving your dealership the chance to make it right, does the story keep evolving about other reasons not to take responsibily for what was likely an innocent oversight by the technician. Your story about me unknowing hitting something in the road within 10 minutes of leaving your dealership so hard to knock a metal panel loose was just too hard to swallow. It was very insulting and demeaning that you would say that, insinuating that I was a bad driver and didnt take regular care of my vehicle to realize what happened. I had been taking my car to your dealership regularly for maintenance since 2012, with the exception if a few major issues that your dealership was just to costly, so I had them done elsewhere. When I tried another place in 2024 for oil changes, I simply had gotten too irritated with your service department of regularly being pressured with excessive upselling of unnecessary or already completed repairs. I tried to give your service department another chance this time, but i see now, I should have stayed away. Congratulations! You saved your dealership a couple bucks not fixing the issue, but you will never get another dime from me. This unethical behavior is not just with the service department, it is a culture issue, since management would not address the problem either. I will gladly drive an hour out of my way to never darken the door of your dealership ever again.
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11 yrs, 6 mos
