Christian Mastrapa

We are having a terrible experience with Morgan Chevrolet. We have a car in for major engine work and on Tuesday, December 6 the service adviser says they are working on it and I will have a stat Chevrolet. We have a car in for major engine work and on Tuesday, December 6 the service adviser says they are working on it and I will have a status report on Thursday. No report on Thursday, Friday or Saturday. I waited until Monday, December 12 and asked politely for a report. No report. On Wednesday I asked a bit more urgently for a report. No report. Midday I called and left a message asking for an update. No report. Late I texted again, a bit more urgently asking for a report. No report. At 3:30 I called and asked for the service manager. I was told he was at the end of a meeting and would call me back in a few minutes. My number was verified. It is now past 5 pm. No call. I have had no communication in over a week. It would be my strongest recommendation to go elsewhere for any work. Try to find a service department that appreciates thousands of dollars of business and cares about its customers. It does not appear that Morgan Chevrolet cares. More

Helpful 4

Report | Print

I’ve been ruined , robbed and much more ! !! DO NOT TRUST THIS COMPANY !! Please !! PAY ATTENTION TO THEIR “buy as is” 24 days after the purchased our chevy sylverado of 28,000 dollar !! DO NOT TRUST THIS COMPANY !! Please !! PAY ATTENTION TO THEIR “buy as is” 24 days after the purchased our chevy sylverado of 28,000 dollars broke down completely with major damage ltransmission) I feel like this people was not honest with the vehicle they sold back to us in Feb 8th 2022. We noticed the vehicle had a dent in the back right side, and we thought well that's what they are referring to "buy the car as it is" not a big deal … Two weeks later after we purchased the car, we noticed it was making weird noise, we thought we were passing near a train station. We didn't pay attention until the car broke down March 4th at 8 : 38 pm.(24 days after the purchased) We called a towing company to transfer our vehicle to our drive way where is located at this moment. I contact the sales guy Mr. Hector Gonzalez left a text message no response. I spoke with the lady in charge of the tag she couldn't do anything about it . Emailed the entire staff no one responded.. This people still sold a vehicle in those conditions DO NOT BELIEVE IN THEIR INSPECTION REPORT!!! a copy of “their inspection report” back in January 27 ,shows tnithinh but a good car condition ..I'm thinking how can you guys didn't notice this ? how can you signed and inspection as mechanic and be part of this scam? Business credibility is important you don't do this to people then act like nothing happened . My car still in the drive way I don't have a vehicle to go to work. I get it everyone wants to make money but not by lying or taking advantage of people like us that didn't know anything about cars. Credibility Honesty. and loyalty to your customers is what make a company successful More

Helpful 5

Report | Print

Brian went out of his way several times. Brian spent time with me and answered all of my questions. He made sure I was happy with the financing, and when a problem arose with the car (the au Brian spent time with me and answered all of my questions. He made sure I was happy with the financing, and when a problem arose with the car (the audio did not work) he made several visits to the repair center to make sure the correct person was addressing the problem. When it turned out it could not be resolved same day, he arranged a loaner vehicle and dropped mine off to me when it was ready. Bottom line is he is a very attentive person and makes sure everything is right for his customers. More

Helpful 0

Report | Print

Horrible customer service This is the worst dealership in the Tampa Bay area. They are scammers selling lemons and ripping people off. There management and staff are so unprofe This is the worst dealership in the Tampa Bay area. They are scammers selling lemons and ripping people off. There management and staff are so unprofessional they will refer you to GM who will do nothing but give you a run around. And they never get back in contact with you Stay Away go anywhere else but this dealership unless you just like throwing your money away! More

Helpful 2

Report | Print

They always put you first! I enjoy coming to this dealership and having to have a great experience with one of these three gentleman. When I first came to the dealership, Brian I enjoy coming to this dealership and having to have a great experience with one of these three gentleman. When I first came to the dealership, Brian Reid greeted me and actually asked me what I wanted and from there, he came up with some options and put me in the vehicle I wanted. There was no hassle. He is an excellent sells man and he doesn't puts pressure on you at all. As for Mike and Christian, they always check on their customers when they are getting their car serviced and they don't leave you without any unknown information. They try to get you in and out. Thanks Brian, Mike, and Christian! More

Helpful 1

Report | Print