Christina Hellemeyer

I brought my Audi Q5 to Audi Great Neck right before the warranty expired for a knocking sound and asked for a thorough inspection. After keeping my car for a day, I was told everything had been checked, th warranty expired for a knocking sound and asked for a thorough inspection. After keeping my car for a day, I was told everything had been checked, the knocking was fixed, and my car was “perfect.” Weeks later, my dashboard flashed “Shut Engine Down Immediately – Call Audi”. That began a nightmare that lasted over three months with this dealership. • Manny made endless promises about inspecting the car properly, but nothing was followed through. • Christina, the service advisor, was by far the most inconsistent, unprofessional, and rude representative I have ever dealt with. She confused my car with another customer’s, gave me completely incorrect VIN and CarFax information, and repeatedly misled me with inconsistent updates. I have screenshots of the “updates” she sent, and the mistakes are unbelievable. Her only concern seemed to be closing a job for her commission, not actually fixing the car. • Communication was horrendous. I was told different stories every time I called, met, or emailed. Despite providing full service history and documentation, I was given conflicting diagnoses and absurd quotes. I even had to meet with the new manager Vinny, who was dismissive, belligerent, and unprofessional. He talked down to me and my son, promised the car would be fixed, and then failed to deliver. I was forced to sign paperwork agreeing to pay half the labor cost, even though the issue was supposed to have been resolved under goodwill warranty.I have the text message from Christina letting me know the lenghty extended time is because they will get the repair cost taken care of. During this entire ordeal: • My car sat for months with no resolution. • I was out of pocket for a rental before they finally provided a loaner. • I paid nearly $1,500 for an oil pump repair and some other nonsense. In short: no transparency, no accountability, and no professionalism. Audi Great Neck is the worst dealership I have ever encountered, and they have permanently destroyed my trust in the Audi brand. If you value your time, money, and peace of mind, do not bring your car here. I will never purchase or service another Audi again, and I am escalating this to Audi corporate directly to seek reimbursement for what I spent as the dealer told me Audi corporate if contacted and emailed without copying them will seek a solution.This too seem ridiculous. They say the new manager who is Guyanese and is Rocky Bisnauth is aware and will not support meeting with us or assist. Still don't understand why his nationality had to be mentioned. Also.. awaiting Frank Galante to response to my complaint email while my car was in their shop. Everyone there is unprofessional except new loaner professional. She is the only kind person and she is new. More

Report | Print

I dropped my car off in mid-February and didn’t get it back until the first week of April—almost 7 weeks. The reason? Greed. There was no major issue or complex diagnosis—just a service center trying to m back until the first week of April—almost 7 weeks. The reason? Greed. There was no major issue or complex diagnosis—just a service center trying to milk every penny from my warranty while my property sat unused and deteriorating. It started with a low coolant warning(2020 A6 AllRoad). I dropped the car off on Valentine’s Day and got a link to an inspection report with a nearly $5,000 repair estimate. Thankfully, I have an extended warranty through Audi. I was told the warranty company needed to inspect the car before work could begin. I messaged weekly for updates. Eventually, the rep told me she'd speak to her manager and try to push things forward without waiting on full payment. There was apparently a labor rate dispute. Then out of nowhere, I got a message: “Your car is ready.” When I went to pick it up, I was told, “The guys said fine, we’ll just do it for what [the warranty] will pay so we can get it out of here.” As if they were doing me a favor. I paid my deductible and left. The car was filthy—not surprising after weeks sitting outside in winter/spring. While they had “washed” it, the rims were caked in grime and the rotors were rusted. Once I got on the Cross Island, I immediately knew something wasn’t right with the way it drove. After reviewing the receipt and inspecting the car, I was stunned. There was a random panel connector and dirt in the trunk. My front bumper had a scratch with paint transfer. The rear wiper blade was completely ripped off. Even worse, the receipt included a note saying the warranty company wouldn’t approve the coolant reservoir replacement—and that without it, the issue could persist. No one ever mentioned this to me or asked if I’d pay out of pocket. Likely because the part prices they listed were almost double what anyone else would pay at a dealership or online. I sent a message. On my day off, I went to clean the rims. That’s when I realized why the car was driving poorly—the color-matched wheel weights on the front rims were gone. Washed away. The wheels weren’t balanced. The rear ones still had weights but showed rust stains. Did they park my car in a swamp while they tried to extort every penny they could out of the warranty company? I was done. I paid out of pocket for a wheel balance (with ugly weights) and ordered a new wiper blade. I messaged again. Finally, she responded, apologized for the delay, and claimed the reason the car sat so long was the reservoir issue—but that it had been test-driven and was “fine.” So she’d been lying the whole time. She said the car wasn’t parked near any standing water and had “no clue” about the rust/weights. She offered to replace the wiper and fix the damage. So you can screw up my car more or cover your behind, yeah… no thanks. I scanned the car for codes—there were multiple on a date they had the car, likely from the battery dying. Since getting it back, I’ve had a cascade of issues: squeaky doors, one door takes multiple tries to open, rust took months to clear from the rear rims (possibly warped), and now the cameras randomly stop working. This experience devalued not just my car’s value, but my trust in it. I loved this car. Now, thanks to Great Neck Audi (formerly Biener Audi), it leaves a bad taste in my mouth. I’ll probably sell it soon—possibly at a loss. I’m not the kind to write reviews like this, but every time I see the rust, or the cameras glitch, I’m reminded of this awful experience. We live in a place with options. I recommend you explore them and spare yourself this kind of stress. Stay away from this place. P.S. My car was in a few months prior for a recall that involved draining all the coolant. I’m sure that has nothing to do with this… More

Report | Print