Christopher Russell

Poor communication. Don't feel like a valued customer since repairs were warrenty. Too far away Don't feel like a valued customer since repairs were warrenty. Too far away More

by Mark Swanner for Christy Swanner Verified Customer Verified Customer

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Mr. Christopher Russell was very nice and knowledgeable. He went above and beyond for our needs. Reat customer service. He went above and beyond for our needs. Reat customer service. More

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The service advisor was awesome answered all my questions respectfully his Director also provided a solution to my issue awesome team work respectfully his Director also provided a solution to my issue awesome team work More

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Excellent service, very courteous listened to my discription of the problem and fixed with professionalism. discription of the problem and fixed with professionalism. More

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The staff was very friendly Chris was knowledgeable on what I needed he also remembered me from my last visit & the wait was not long at all thank you. what I needed he also remembered me from my last visit & the wait was not long at all thank you. More

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My vehicle runs great and whoever cleaned it did an outstanding job. Thanks to Carson (tech), Chris (advisor), and James (service director) for all their help. outstanding job. Thanks to Carson (tech), Chris (advisor), and James (service director) for all their help. More

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Christopher Russell in service was an all-star. Took the time to listen and understand- throughly explained the road hazard warranty presented tailored options based on my circumstances. 10/10 Took the time to listen and understand- throughly explained the road hazard warranty presented tailored options based on my circumstances. 10/10 More

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I have always had positive experiences, my service advisor Chris is awesome. Attention to detail. advisor Chris is awesome. Attention to detail. More

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Very professional and accommodating in both service department as well as the new car sales. department as well as the new car sales. More

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I had the pleasure of working with an exemplary service writer, Chris Russell. My QX70S 5.0 exhibited a small coolant leak in the front of the engine where a hose attached. This was basically over a year a writer, Chris Russell. My QX70S 5.0 exhibited a small coolant leak in the front of the engine where a hose attached. This was basically over a year after we replaced the entire cooling system. Typical warranty work is one year. Chris looked up the service history and honestly admitted that it was a service warranty issue and would fix at no charge. Another dealership quoted me $1500 to fix the same problem after viewing the same service history since we were out of warranty. See, that honesty is how you retain customers and obtain new customers! Chris didn’t have to admit that, but because he’s a rarity and honest, he’s made me an even stronger customer for Grubbs. Chris put me into one of the new QX80s as a loaner (niiiiicee!! Way above my pay grade for $100k, but what a ride!) and even had my car detailed as compensation for the part being late to come in! Looked like a brand new car! Management of Grubbs Infiniti: keep Chris Russell by all means necessary. He can only benefit and elevate your service team! More

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