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Christopher Russell
Christopher Russell at Grubbs INFINITI

Christopher Russell | Page 3

Service Advisor

Grubbs INFINITI

1500 E State Hwy 114
Grapevine, TX 76051

4.8
127 Reviews
4.8

127 Reviews

Write a Review

Dealership Experience

10 yrs, 6 mos

Industry Experience

21 yrs, 10 mos

Specialties & Trainings

2020 Award Of Excellence Honoree

2021 Award Of Excellence Honoree

View more specialties & trainings

127 Reviews of Christopher Russell

May 13, 2023

Dealership Rating
Employee Rating

My service advisor Doug went above and beyond to resolve my issues. For this and other reasons I’d highly recommend Grubbs Infiniti More

by theeggman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe O'Day, Ken Davis, Brad Ogle, Wes Hays, Todd Blackwell, Cesar Alvarado, Ashley Zuniga, Michael Trammell , Doug in service

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Jun 07, 2023

Grubbs INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs Infiniti, Ltd.! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 27, 2023

Dealership Rating
Employee Rating

Grubbs Infiniti has always taken care of me and my vehicle over the past 10 years and with my many cars. Highly recommended More

by theeggman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe O'Day, Ken Davis, Brad Ogle, Wes Hays, Frank Flores, Cesar Alvarado, Michael Trammell , Kevin Tran

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Jan 31, 2023

Grubbs INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 19, 2022

Dealership Rating
Employee Rating

Grubbs is one of the best service dealers I have done service of my vehicles, very knowledgeable service persons, experts job and nice environment . More

by Shivapandey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alvarado

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Nov 23, 2022

Grubbs INFINITI responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Grubbs Infiniti. Thank you for the review and we look forward to seeing you next time you need service.

November 07, 2022

Dealership Rating
Employee Rating

Disappointing service over the span of two Infiniti QX60 models we bought and serviced at Grubbs Infiniti. More

by jmkconstr
Customer Service
Friendliness
Price
Recommend Dealer
No
Report | Print
Nov 11, 2022

Grubbs INFINITI responded

We are disappointed to hear that you did not have a more positive experience with us at Grubbs Infiniti. We'd like the opportunity to discuss this with you. Please reach out to us at (817) 318-1200 at your earliest convenience to discuss how we can turn your experience into a positive one.

August 15, 2022

Dealership Rating
Employee Rating

Everything done to solve our service needs for our dead QX60 battery was fantastic! especially from Chris Russell and Ken Davis! More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Davis

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Aug 24, 2022

Grubbs INFINITI responded

Hi Dennis, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs Infiniti, Ltd.! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Aug 15, 2022

Dennis responded

See above

August 09, 2022

Dealership Rating
Employee Rating

Always a positive experience! ! I love my advisor Chris Russell, he is always helpful and up front with me. I would recommend both Chris and Grubbs for buying and servicing your ve More

by Sherry G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 24, 2022

Grubbs INFINITI responded

Sherry G, we are glad we could help! We look forward to your next visit! Take care!

July 31, 2022

Dealership Rating
Employee Rating

Great place to take the car for services, and the suggestions help what we have to take care More

by Kk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 24, 2022

Grubbs INFINITI responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! Take care!

July 30, 2022

Dealership Rating
Employee Rating

Friendly service. Munchies and great coffee and chai lattes. Nice work and hangout space. Love the car wash! More

by Blissann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 24, 2022

Grubbs INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2022

Dealership Rating
Employee Rating

Very thoughtful, knowledgeable team from cashier porter and service representative. Top notch Dealership, service department. More

by asiam222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 26, 2022

Grubbs INFINITI responded

Hello there! We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 08, 2022

Dealership Rating
Employee Rating

Grubbs Infiniti Service Department really take care of there customers! They don’t rush when taking care of your vehicle. More

by Bcoates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 24, 2022

Grubbs INFINITI responded

Hi, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

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