Christopher Walters | Page 19

2 hours of waiting for a scheduled routine oil change is a bit ridiculous. More communication would be nice on estimates. This isn’t the first time either a bit ridiculous. More communication would be nice on estimates. This isn’t the first time either More

by BW Verified Customer Verified Customer

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Chris is always great to work with in the service department. It’s just that Mercedes charges an arm and leg on repairs, and since we have two bluetecs, we are constantly shelling out money to keep o department. It’s just that Mercedes charges an arm and leg on repairs, and since we have two bluetecs, we are constantly shelling out money to keep our cars maintained. My husband said we will probably have to get rid of them once he retires this May as we will be on more of a fixed income. I’ll enjoy mine until then! More

by TIM97266 Verified Customer Verified Customer

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A shock to see the final bill that mushroomed from an estimate of $400+ to over $1200. While I trust my Service Advisor that the services were needed, the prices for M-B things are always excessive. Good estimate of $400+ to over $1200. While I trust my Service Advisor that the services were needed, the prices for M-B things are always excessive. Good thing I like my M-B cars... More

by HDH1943 Verified Customer Verified Customer

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Customer service is bar none the best in the industry. I have been to some of the other Mercedes’s Service Departments in the area this one is treats me with the upmost respect and courtesy. Thank you! have been to some of the other Mercedes’s Service Departments in the area this one is treats me with the upmost respect and courtesy. Thank you! More

by JOELLAHARRIS Verified Customer Verified Customer

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I like the people work there. Always could improve but nice! I had some issue with way my car was washed but service concierges did follow up. nice! I had some issue with way my car was washed but service concierges did follow up. More

by BATESMIA Verified Customer Verified Customer

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Pulled into the service bay for a visit and the atmosphere was very relaxed. After waiting a few moments I had to ask a service guy for help who at the time appeared not to be doing anything. Upon atmosphere was very relaxed. After waiting a few moments I had to ask a service guy for help who at the time appeared not to be doing anything. Upon waiting what seemed like 5 minutes, I had to ask him for assistance. Was then passed on to another service adviser. I’ve been to this location for service several times as well as purchasing of two vehicles and this by far was the worst experience ever. I drive past another Mercedes-Benz Dealer on my way to this location due to my past experiences, however after this last trip I’m really considering giving them a try. More

by TERiANDJermaine Verified Customer Verified Customer

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60,000 mile service Service was easy to schedule, drop off and loaner car was fast, pickup was on time. Had car detailed and quality of detailing was very good. Service was easy to schedule, drop off and loaner car was fast, pickup was on time. Had car detailed and quality of detailing was very good. More

by DAVEM Verified Customer Verified Customer

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Great customer service. The diagnostic technician Aaron Bostic went above and beyond to help find a solution to my problem with the trailer connection . Awesome job. Thank you Mercedes Benz of Beaverton! Bostic went above and beyond to help find a solution to my problem with the trailer connection . Awesome job. Thank you Mercedes Benz of Beaverton! More

by Karin Verified Customer Verified Customer

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good service In and out as promised, got a car, out the door, they txt to let me know the car is completed. It worked perfect for me. In and out as promised, got a car, out the door, they txt to let me know the car is completed. It worked perfect for me. More

by JOYCEW1 Verified Customer Verified Customer

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Your phone receptionist was very kind this time, but service reception employee are not well trained like any professionals, I feel. Regarding the car loan, your people inspected the car by taking video service reception employee are not well trained like any professionals, I feel. Regarding the car loan, your people inspected the car by taking video with your customer together and pointed out 3/4 tank of fuel. Those made your customers not comfortable, neither easy to pump the gas to 3/4 tank again. More

by JYKIM7663 Verified Customer Verified Customer

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