Chung Kang | Page 3

Very happy with my purchase of an HRV sport. The service staff is friendly and thorough The service staff is friendly and thorough More

by MEHEFFLER Verified Customer Verified Customer

Report | Print

I wanted a rare car and have been looking for months. When i saw a new one pop up at this location i asked if the price included everything and honda certification as it was 6 months used. I was told y When i saw a new one pop up at this location i asked if the price included everything and honda certification as it was 6 months used. I was told yes it is. I drove 40 min and when i liked the car we talked finance. the first thing the sales manager does it pull up the price i saw, adding $3K in accessories and $1.5K for honda certification. I told them to remove some of the accessories. They used typical car salesmen pressure tactics and i agreed to pay $2K more than my walk away amount. but at least we had a solid number. When i am filling out the finance paperwork i notice it is $4K more than agreed. the finance officer said it was because they were "required" to charge for the 10 year extended warranty. after threatening to walk out they reduced it to $2.4K. then i started putting on my coat. finally the waived it. i was supposed to get a $12.5K cash check back for my trade in. they charged me $155 because title was still in Honda's name. no where in my entire paperwork does it say they will charge for that. but they took it anyway. they told me they would get me the best loan. they got me 5%... i am assuming because they get points. So i am refinancing, already approved for 2.75%. I am hoping if i refinance immediately, it will cancel their commission. More

Report | Print

I have purchase 4 vehicles from Schaumburg Honda and I have yet to have a bad experience. have yet to have a bad experience. More

Report | Print

My experience was great. Helpful all around. Would refer anyone moving forward. Thanks you. James anyone moving forward. Thanks you. James More

Report | Print

I gave 2 stars because the positive is the used car they sold me was in good condition. But I was very unsatisfied with their customer service and how they conduct business. They are not honest with their f sold me was in good condition. But I was very unsatisfied with their customer service and how they conduct business. They are not honest with their fees, they tack on extra fees without notifying their customers. 1 of these fees they call pulse for $599. The 2nd is LoJack for $499. The 3rd is Smart Driver for $1255. The 4th is ERT fee for $25. These fees come out to a total of $2,378 that they added onto the final cost of the vehicle, they did all this without letting me know and by the time I realized it, I had already paid. I tried to get a refund and they were arguing with me and refused to give me a full refund of the fees but only a partial refund. I have bought and traded 15 cars and been to many dealers. So I have other dealers to compare to this experience and I must say, they are not honest in how they conduct business. I would say to make sure you look at the purchase agreement line by line before signing anything, I made a mistake by trusting them to be honest. More

Report | Print

I have bought every car I own in my adult life from this dealership. I will never go back to this dealership again. The man who showed me the car was great - But the sales person was Pushy and abrasive. I dealership. I will never go back to this dealership again. The man who showed me the car was great - But the sales person was Pushy and abrasive. I I was told one thing but ended up with a confusing deal that I am still trying to work out. Unfortunately I have had good experiences with this dealership as evidenced by my Repeat purchases but I cannot continue to support this location. More

by Ex-Honda Shopper Verified Customer Verified Customer

Report | Print

Greg was amazing. Attentive to our needs. Patient with what we needed. Honest answers, great overall to work with. Thanks for all your help Greg!!! what we needed. Honest answers, great overall to work with. Thanks for all your help Greg!!! More

Report | Print

Easy and efficient process. There were a few different models that I was interested in and satisfied to find what I wanted. models that I was interested in and satisfied to find what I wanted. More

Report | Print

Great customer service. Explained everything very well and were patient with me and didn’t pressure me to make a decision. Overall it was a great experience! and were patient with me and didn’t pressure me to make a decision. Overall it was a great experience! More

Report | Print

Mike was incredibly attentive, patient and really worked as an advocate for us. I would definitely recommend him as an advocate for us. I would definitely recommend him More

Report | Print