Cindy Beckman

Bought a brand new car from Honda. 2026 CRV Hybrid. Doesn’t even have 3,000 miles on it yet. This is going to be the fifth time I am having to bring the car in for service. They will k 2026 CRV Hybrid. Doesn’t even have 3,000 miles on it yet. This is going to be the fifth time I am having to bring the car in for service. They will keep my car for weeks and tell me I have to wait for a “loaner vehicle” while I wait for my car to be fixed. Just brought it back home from the service department. Second drive same issue. Constantly feeling like I inconvenienced them after spending all this money on a brand new car. Taking it in once again to be fixed so I can trade it in somewhere else and have a new car with no issues. Hopefully they will have a “loaner available” so u can drive to and from work. More

Print

JR is the BEST Ocean Honda is the only place to get your Honda serviced I’ve been going there for 12 years now Honda serviced I’ve been going there for 12 years now More

by 1hrhonda1 Verified Customer Verified Customer

Print

Always great with IVAN. Impossible to improve on perfect... 15 words is impossible again perfect Impossible to improve on perfect... 15 words is impossible again perfect More

by f50tcarrol Verified Customer Verified Customer

Print

Great service, thoughtful service man. Excellent service department . Appointment was made for service and for a recall on my 2019 CRV.. Excellent service department . Appointment was made for service and for a recall on my 2019 CRV.. More

by aartascos Verified Customer Verified Customer

Print

Made an appointment. Service was completed in a timely manner and work done was satisfactory. Thank for a job well done . Service was completed in a timely manner and work done was satisfactory. Thank for a job well done . More

by GCBUEHN Verified Customer Verified Customer

Print

Due to my credit score, I was pushed aside as I was trash by the sales person. by the sales person. More

by cdeeley1 Verified Customer Verified Customer

Print

Ocean Honda has a great customer service in person and on the phone. The waiting time never bothers me because the best part is the coffee bar, free snacks and ice cream for the kids. My man Ivan always t on the phone. The waiting time never bothers me because the best part is the coffee bar, free snacks and ice cream for the kids. My man Ivan always there for me when my car needs service. I would not buy a car anywhere else. More

by MARIEVY772002 Verified Customer Verified Customer

Print

My Serv Rep is JR Disbrow, I've had several; for the most part they did not come up to the standard that I'm used to when living in AZ. (where the dealership treats you like Royalty) I've always gone to my d part they did not come up to the standard that I'm used to when living in AZ. (where the dealership treats you like Royalty) I've always gone to my dealerships for all my vehicles. JR proved to be the best. He was friendly and welcoming. Being a senior citizen, doesn't mean I'm naive or ill-knowledged. JR showed me respect; and most importantly, he "listened" and didn't dismiss my concerns. Regarding the service team, I do have one bone to pick. I think sometimes they just check off the boxes (items with the service maintenance)..case in point, my battery. They said it was good, but I was stranded, my car died; and if it weren't for a nice gentlemen in a pick-up that helped me out, I would have waited for hours for road assistance. He and his granddaughter brought me to an auto parts store, picked up a new battery and he installed it for me. The guys at the place said this battery was totally bulged out (I saw that for myself) and that it had been this way for months! Other than that, the Service team has done fantastic, great work. I've had some expensive work done but well worth the investment. (2010 Honda CRV. 111,000 miles so far). Oh - and Cindy, "know-it-all", twit for brains, knew more than I did, interrupted and corrected me twice. She was so full of herself. I was raised and surrounded with guys all my life, worked in a male predominant environment and learned a lot about many of the trades, including some mechanics. To her, I was just some silly senior that she hardly had time for. I will continue going to Ocean Honda. The place is immaculate, the people there are accommodating. Your Sales Dept. could be a little more engaging. I've been approached just two times in all the times I've been there cruising the new vehicles in the showroom while waiting for my car to be serviced. Hmmm...guess they don't want to sell me a car. The ratings below reflect my experience with JR and his communications with the Service Team. All 5 Star!! More

by azauntiemar Verified Customer Verified Customer

Print

Excellent customer service by my service advisor JR. Everyone very helpful. Knowledgeable and willing to help. Everyone very helpful. Knowledgeable and willing to help. More

by Jennifergoel Verified Customer Verified Customer

Print

I took my car in to have a slow leak in a tire repaired. The service representative was professional and friendly. The waiting area was comfortable and my car was ready in about thirty minutes. The repai The service representative was professional and friendly. The waiting area was comfortable and my car was ready in about thirty minutes. The repair cost was competitive and they washed my car. This was one of many times I have come to have my car serviced at Ocean Honda and they are consistently really good. More

by HIGDUDE Verified Customer Verified Customer

Print