Cindy Driver

I had an oil change scheduled at Harris Kia in Nanaimo. Upon taking my vehicle in, I was informed that all four tires needed to be replaced. My vehicle is a 2021 model with fewer than 30,000 km, so I found Upon taking my vehicle in, I was informed that all four tires needed to be replaced. My vehicle is a 2021 model with fewer than 30,000 km, so I found this claim highly questionable. They provided a photo of one tire showing weather damage (despite my request for photos of all four), but I never received the rest. I intended to replace the tires at another location, but I was told I would have to sign a waiver stating that, if I declined, it could affect my insurance coverage in the event of an accident. I asked to retain at least one of the original tires, but this was refused—I was not allowed to keep any of them. Later, I discovered that the tires were still under warranty, but Harris Kia kept the warranty tires and required me to purchase new ones. Unfortunately, the new tires were defective. They had internal wire separation, and it felt as though they were attempting to take advantage of me—particularly as a young woman—by selling me faulty, possibly old tires. Since then, I have been dealing with persistent shaking issues, which began immediately after the new tires were installed. I have had to have them balanced every 1–2 months for the past nine months with no resolution. Eventually, I took the vehicle to another Kia dealership. Their manager immediately noticed the issue by feeling the tires and confirmed it when the vehicle was put on a hoist—every tire had split wires. These tires had less than 10,000 km on them. Since the tires were purchased through Harris Kia, and the warranty is held there, I returned to them. On the drive there, the shaking was so severe I feared a tire might detach, causing a serious accident. Yet, their mechanic reported only a "slight wobble" and took no further action. This issue has been ongoing for nine months, and the same balancing procedures were repeated without success. I was charged another $180 for a diagnosis, despite specifically requesting the same hoist inspection the other Kia performed. Their top mechanic failed to identify the problem, and within 10 minutes of leaving, the shaking resumed. More

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Brought my car in for a recall. When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she was not in, i would receive a call later. The next minute i had my wife call and she was immediately put on phone with service manager. They are liars and completetely unprofessional. More

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After I bought my EV from this dealership they contacted me many times to come in for an oil change?!?! With less than 10000 km. they said they found that I needed a brake job and a wheel alignment. The com me many times to come in for an oil change?!?! With less than 10000 km. they said they found that I needed a brake job and a wheel alignment. The computer printout that showed I needed the wheel alignment had nothing on it that identified it as my vehicle. When I reported that to the service manager she just said that maybe they should find a way to remedy that!! There is not a lot of costly maintenance for an EV so they just make it up. I will never deal with them again or recommend the to anyone. More

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Fast friendly & efficient. Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb More

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Store is always on time an staff very knowledgeable and kind. Love my Kia Soul. Michelle is tops! kind. Love my Kia Soul. Michelle is tops! More

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I had Pete Barbeau as my shuttle driver. He is always enjoyable to talk with and gets me from point A to B safely. Kia is lucky to have him. He is always enjoyable to talk with and gets me from point A to B safely. Kia is lucky to have him. More

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Horrible experience at this dealership Had to bring in the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. More

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I had the most exceptional experience when I took my car in to be serviced! All of the women who helped me were incredible; they were open and honest and friendly and so non-judgemental about my lack of car in to be serviced! All of the women who helped me were incredible; they were open and honest and friendly and so non-judgemental about my lack of car knowledge. They were patient when explaining things to me, understanding, so thorough, and so compassionate. The work that was done on my car was phenomenal, they caught really dangerous problems that I wasn’t even aware of and they fixed them in a remarkably short time. This dealership is such blessing to find, I am so glad I have a place I can bring my car with such hardworking and trustworthy staff! More

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Great work to everyone in service after my new purchase they figured out all the problems… Great work to sales for being so GREAT and understanding!!! The music was amazing and now I stop in to visit wee they figured out all the problems… Great work to sales for being so GREAT and understanding!!! The music was amazing and now I stop in to visit weekly and I’m thinking about changing my career. More

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They have treated me so well through the entire process of buying a new vehicle. Danya was friendly and amazing. Nice loaner vehicles during car servicing. Stress free and easy! of buying a new vehicle. Danya was friendly and amazing. Nice loaner vehicles during car servicing. Stress free and easy! More

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