Claudio (Rafael) Rodriguez | Page 2

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Estimado F.pereztrejo, En nombre de el equipo de Off Lease Only, le agradecemos por compartir esta buena revision de nuestra compania. Nos complace en saber que tuvo una buen experienca con Claudio en nuestra localizacion de Miami. Vamos a compartir su revision con nuestro equipo. Gracias por eligir a Off Lease Only como su destinacion de carros usado. Sinceramente, Su Off Lease Only equipo de atención al cliente - Ed Dear F.pereztrejo, On behalf of all of us at Off Lease Only, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Claudio in our Miami location. We will be sharing your feedback amongst our team. Thank you for choosing Off Lease Only as your used car destination. Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear Narelag, First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Claudio. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004, that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Honda Civic! Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear Arleneyera30, First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Claudio. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004, that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear Sam, Thank you for taking the time to share your comments and feelings about your recent trade-in and purchase at Off Lease Only in Miami and our valuable team members who go above and beyond to meet our clients’ needs. Thanks also for the 5-star review. We look forward to working with you for many years to come. Enjoy your VW Passat! Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Estimado Gilbarmat, El escuchar que tuvo una experiencia maravillosa es lo mejor que podríamos esperar. Su negocio significa mucho. Gracias por escoger a Off Lease Only Miami. Sinceramente, Su Off Lease Only equipo de atención al cliente - Ed Dear Gilbarmat, Hearing that you had a wonderful experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing Off Lease Only in Miami. Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear Milliealvarez2003, First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Claudio. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004, that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear Maryrose.1961, Thank you for your great review on our Miami location. We're so glad to hear that you were happy with the service you received from Claudio! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear Imerbetancourt, We love hearing from repeat customers such as yourself! Thank you for taking the time to share your comments and feelings about your latest experience at Off Lease Only and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. Thank you for your fourth purchase from Claudio, and we look forward to working with you for many years to come. Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear Leemancs539, On behalf of your Off Lease Only team, we thank you for allowing us to earn your business. We appreciate your sharing your Off Lease Only experience with us and others and we look forward to working with you for many years to come. Enjoy your Ford Edge! Sincerely, Your Off Lease Only Customer Care Team - Ed

OffLeaseOnly.com The Nation’s Used Car Destination - Miami responded

Dear bigrocarceneaux, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami team. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you enjoyed your experience with Jose and that he took good care of you and made sure you made it safely to your hotel and even treated you to dinner. Hearing how he went the extra mile and took care of the details lets us know that his customers are in good hands. We are also happy to hear that you found finance easy to deal with. That is what we love to hear! We hope you felt like part of the family during your visit! We do regret to hear about the communication issue over the cashier’s check and that the truck was not cleaned to your standards. We understand your frustration and appreciate you bringing these matters to our attention. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and determine what we can do to provide you with a solution to your concerns. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami location. We rely heavily on your valuable feedback for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon