Collin Francis

I had always been a big fan of Dan Cummins and a repeat customer of new and used. My last two experiences were not great. I found a specific truck online, indicated interest, and got a call late morning sa customer of new and used. My last two experiences were not great. I found a specific truck online, indicated interest, and got a call late morning saying it was in stock and I set a 6 pm appointment to view and, most likely, buy the truck. Around 5:35 (while in route to the dealership) I get a call from the salesman saying he's showing this same truck to someone else. I was a little stunned but was not far off, so I arrived at my appointed time. Waited 15 minutes for someone else to make up their mind (or more likely, arrange financing). I left, got a call at 6:40 from the sales rep letting me know he has the keys if I want to come look at it. He did apologize and explain that it was policy. While I do understand modern policies, I really miss old fashioned customer service. The policy cost them a sale in the short run and repeated family business in the long run. More

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Anytime I’ve been there they’ve been super efficient, doing their best make sure all my needs are met! Can’t say enough good things about them! doing their best make sure all my needs are met! Can’t say enough good things about them! More

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