We went all over Eau Claire yesterday.
Your dealership was our first stop. We went back to see Connor and bought our new vehicle the same day!
Your dealership was our first stop. We went back to see Connor and bought our new vehicle the same day!
More
by monicakenealy
Verified Customer
Verified Customer
Sep 24, 2025 -
Eau Claire Nissan responded
Our goal is to provide seamless and stress-free process, and we’re glad we could do just that for you. Have a ONEderful day!
It was a pleasure working with Connor.
...he was spot on for addressing my needs and reasons for not liking my previous purchase.
...he was spot on for addressing my needs and reasons for not liking my previous purchase.
More
by rbv
Verified Customer
Verified Customer
Connor was very good salesman.
Not pushy at all.Knew the Pathfinder very well.Connor enjoy your trip in the Bahamas.
Not pushy at all.Knew the Pathfinder very well.Connor enjoy your trip in the Bahamas.
More
by kevincorton23
Verified Customer
Verified Customer
May 21, 2025 -
Eau Claire Nissan responded
Thanks for choosing One Automotive Group! We’ll be here whenever you need us, ready to deliver another ONEderful experience!
Very easy to work with and everything went very smooth.
Wish the dealership was closer so i could use the service department.
Wish the dealership was closer so i could use the service department.
More
by weontheave
Verified Customer
Verified Customer
May 13, 2025 -
Eau Claire Nissan responded
Thank you for your 5-star review! We are happy that your experience was ONEderful!
The entire process of applying and buying my vehicle was
amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman wh
amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman who went through the warranties with me. The 3rd day I had the vehicle I ended up bringing it in due to shaking when slowing down. They ended up replacing all 4 rotors and the rear brake pads. Fast forward 2 weeks later, I bring my vehicle in because the brakes are squealing, they look at it and say everything is fine that the pads are "seeding" to the rotors. Fast forward 2 and half weeks after bringing it in, my pads are still squealing (worse than before) the new rotors already have grooves dug into them (in the front, not the back) and my caliper is sticking from time to time. So I bring my car back in, asking that the front pads be replaced as they should of been replaced when all rotors and rear pads were replaced. The service manager at Nissan (Ed) was a complete xxxxx from the time I dropped my vehicle off and picked up, telling me that I am wrong that the new rotors having grooves in them is "normal"
At one point he even told my dad and I to "Google" it. So I infact did Google it, and NO ROTORS THAT ARE A MONTH OLD SHOULD NOT ALREADY BE GROOVED AS THAT SHOWS SIGNS OF WEAR. I will never be bringing my vehicle back to the Nissan service center, I refuse to deal with Ed. He belittled me and basically told me that I was dumb and didn't know what I was talking about, argued that nothing was wrong with the brakes and sent me on my way. My brakes are still squealing and now my caliper is sticking from time to time. I don't understand why the front pads weren't changed with the rest of the stuff. Now I will be replacing the pads on my own and figuring out what is wrong with my calipers. This has been everything but a "ONEderful" experience. This is my first time buying a nice new vehicle, this is something that meant a lot to me, for service to make this a horrible experience. My vehicle is still under the 3mm warranty as well, that Ed was trying to say I didn't have. My vehicle will only be going to the Chrysler Dodge Jeep Ram service center from here on out. I don't even want to bring my vehicle back to one automotive ever, but I pay for oil changes and tire rotation with my monthly payment.
More
by Alexis
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2025 -
Eau Claire Nissan responded
Hi Alexis,
Thank you for taking the time to share your experience. We’re sincerely sorry to hear that your visit did not meet your expectations, especially given how excited you were about your new vehicle. While we’re pleased to hear you had a great experience working with Connor and our sales team during the purchase, we clearly missed the mark on your service visit and follow-up.
Regarding your service concerns, we did replace both the rear pads and rotors, and the front rotors as a goodwill effort during your March visit. At that time, the front pads were measured at 8mm, which is well within acceptable specifications. After your subsequent visits, we thoroughly inspected your vehicle multiple times—including test driving and checking for brake squeal or caliper issues—and did not find any abnormalities in how the brakes were operating. Some initial grooving is normal when new rotors are installed without new pads, and our team did provide that context, but it’s clear that didn’t ease your concerns.
We regret that our explanations left you feeling unheard or dismissed—that was never our intention. We understand how important it is to feel confident in your vehicle and in those servicing it. We take feedback like this seriously and will use it as a training opportunity to ensure that even when there’s a technical disagreement, the customer’s experience remains respectful and empathetic.
We’d welcome the opportunity to speak further if you’re open to it, and see if there’s anything we can do to restore your trust. Thank you again for the feedback.
Dealer did not, in my opinion, even look at vehicle
before putting it on the lot!!
before putting it on the lot!!
More
by salken490
Verified Customer
Verified Customer
Apr 24, 2025 -
Eau Claire Nissan responded
Thank you for taking the time to take my call. If you have any questions or would like to discuss the issues further, feel free to reach back out to me. John Nelson, General Sales Manager. 715-727-8401
Great customer service!
The process was fast and easy, and I got exactly the car I wanted. Thank you very Connor
The process was fast and easy, and I got exactly the car I wanted. Thank you very Connor
More
by mcggarc
Verified Customer
Verified Customer
Apr 09, 2025 -
Eau Claire Nissan responded
Thank you for your 5-star review!
Connor was incredibly helpful!
He tracked down the exact vehicle we wanted and patiently explained all of the car features to us.
He tracked down the exact vehicle we wanted and patiently explained all of the car features to us.
More
by hannalbartels
Verified Customer
Verified Customer
Apr 05, 2025 -
Eau Claire Nissan responded
We're ecstatic to receive your 5-star rating! Providing top-notch service is our goal, and we're thrilled to hear that we hit the mark.
Dyllan was great.
We negotiated the price via email and it still took 2 and a half hours at the dealership to close the deal.
We negotiated the price via email and it still took 2 and a half hours at the dealership to close the deal.
More
by jeffrey.mader1
Verified Customer
Verified Customer
Other Employees Tagged:
Dyllan Strassburg
Mar 22, 2025 -
Eau Claire Nissan responded
Hey Johnathan! I’m sorry that your experience wasn’t up to your standards. I assure you that our team does it’s best to provide the best customer service possible. If you’d like to have a conversation about your experience so we can learn to better assist our guests in the future, please give our General Sales Manager John Nelson a call at 7157278401.
I really didn't expect to buy a car when I stopped by Eau
Claire Nissan last week. The vehicle I was there to look at seemed ideal for me and I decided to buy it. Connor took care of everything and even cam
Claire Nissan last week. The vehicle I was there to look at seemed ideal for me and I decided to buy it. Connor took care of everything and even came with me to my house to Get the title to my trade in. Everything went very smoothly. Nice bunch of folks.
More
by psoleson
Verified Customer
Verified Customer
Mar 09, 2025 -
Eau Claire Nissan responded
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.