Thank you so much for the positive review and honest feedback. Sometimes it can take a while to get an approval from the manufacturer, so we do appreciate your patience and hope to get this resolved for you soon.
August 03, 2020
"When we bought a 2019 Nissan Sentra from another..."
- FHHASECRETARY Verified Customer
When we bought a 2019 Nissan Sentra from another dealership and ended up getting defrauded because of a crash we were not aware that it had been in prior to purchase. Our car ended up at Maus Nissan of Crystal River for repair. We are beyond grateful for what they have done and very impressed with the level of customer service.
Thank you so much for taking the time to share this positive feedback. We're so glad to hear our team has taken good care of you and your vehicle. We appreciate the opportunity to earn your business, and look forward to continuing to serve you in the future. Thank you again!
March 03, 2020
"Had a 1:15pm appointment - oil change and tire rotation...."
- jerf5500 Verified Customer
Had a 1:15pm appointment - oil change and tire rotation. (Maus Maintenance)
3pm came and no news on vehicle status . I went in search of my suv , only to find it was parked and had not been into the shop.
I went to the manager and complained.
An email was sent to Cory the shop Mgr and action was taken. Grace the service rep was lacking in providing any information or updates.
Sure it was free but I did prepay at the time of the new car purchase. This does not sell well.
I finally got out of the dealership at just after 4pm. A 3 hour visit for an oil change and tire rotation with an appointment, not sure how much longer it would have been with out an appointment. Totally Unreal and Unacceptable.
We are so sorry to see this and thank you for sharing. We appreciate any feedback from our customers on ways we can improve our service. Thank you.
November 22, 2019
"Maus Nissan is capable, friendly and professional. I..."
- rkitchens1 Verified Customer
Maus Nissan is capable, friendly and professional. I always go there because I know that I will get the best service for my money. I always wait for my car and they always supply water, coffee snacks and available internet
Thank you so much. We're happy to hear this, and we appreciate your positive feedback!
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