Courtney Blasco | Page 7

Ease of check-in was nice. Mobile check-in was offered but I checked in myself. Service person was helpful and courteous. I was kept abreast of progress of work on vehicle wh Mobile check-in was offered but I checked in myself. Service person was helpful and courteous. I was kept abreast of progress of work on vehicle while I was waiting in waiting lounge. Facility was clean, bathrooms were clean and hot/cold beverages were available for guests waiting for their vehicles. Overall good experience. 👍 More

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AlthoughI was unable to make an appointment on line or by a phone call back a quick visit to the service department scheduled me in within a week. All issues were taken care of quickly during my appointment a phone call back a quick visit to the service department scheduled me in within a week. All issues were taken care of quickly during my appointment and they were able to take my truck earlier than scheduled. Thank you! More

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I had a great experience. I was helped very promptly, and all the service personnel were very kind. They were able to troubleshoot and fix my electrical issue in far less time I was helped very promptly, and all the service personnel were very kind. They were able to troubleshoot and fix my electrical issue in far less time than I expected. More

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Easy in and out service washed and cleaned waiting area clean and comfortable friendly service representatives clean and comfortable friendly service representatives More

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Dealership was unsure if they fixed recall issue due to their computer issues will advise. their computer issues will advise. More

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Service department is excellent they always make time for me and do a great job me and do a great job More

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They’re very professional and service is always excellent! I wouldn’t take my jeep anywhere else!! excellent! I wouldn’t take my jeep anywhere else!! More

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Unfortunately I had a bad experience with the recent service I received at Herb Chambers… I came home to a puddle of oil in my driveway where the Jeep was parked after the oil change, I followed the service I received at Herb Chambers… I came home to a puddle of oil in my driveway where the Jeep was parked after the oil change, I followed the trail of oil all the way to the gym where my daughter had driven the Jeep to, I called the dealership to let them know the situation. There was oil all over the top of the engine right down to the undercarriage. I located the leak which was coming out of the o ring from the filter. There was no oil in the dipstick. I decided to have the  Jeep towed to herb chambers not knowing how much oil was left in the engine.  The dealership fixed the o ring and we picked up the Jeep My daughter drove it that day, I decided to check the oil the next morning and there was no oil on the dipstick.  I drove it to the dealership and they topped off the oil which they admitted that they forgot to do after I had I towed there the previous night..  Is there engine damage? I guess I will be the one that pays that price if there is, I am left with oil all over my garage floor and driveway, I guess I’ll fix that also. All service reps were great to deal with unfortunately like a waitress at a restaurant they are only as good as the cook though… Where do we go from here? Most likely not returning for service or buying the next Jeep there. I am not one to write these reviews but this situation was disappointing. Thank you, Tom Keating  More

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Always so accommodating and open to my “dumb” questions. Very comfortable waiting area with TV and on line accommodation as well. Very comfortable waiting area with TV and on line accommodation as well. More

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I received fast, courteous service-exactly what I needed. There was no pressure to buy, but services were offered. There was no pressure to buy, but services were offered. More

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