Courtney Harris

Thank you for the opportunity to be a part of the event. I was pleased with how the process went. I was pleased with how the process went. More

by khaurikenta Verified Customer Verified Customer

Report | Print

Thank you for always providing Great service & a positive environment! My car was serviced & ready within 2 hours environment! My car was serviced & ready within 2 hours More

by Bradjadeyn Verified Customer Verified Customer

Report | Print

Worst experience of my life don’t go through Vic or Courtney they full of shid and I done had my car a whole month still no front license plate I done called down to service twice it’s bull shi after b Courtney they full of shid and I done had my car a whole month still no front license plate I done called down to service twice it’s bull shi after bull shid with everybody on that lot be careful and make sure you do your research before jumping head first I’m stuck with a car I really don’t like Vic told me if I feel like it don’t fit me call him back the next day CALLED HIS xxx & ain’t got nothing but the run arounds and my prices I was quoted for my car note is different from the paperwork I received so make sure you get some type of documentation fawk letting them send it to you ! They gone tell you what you want to hear just to get that sale . But I don’t play fair on no day cause tell me what it is and what it ain’t & let me agree to something instead of telling me what I needed to hear ! I wasted $64 on a Lyft just to get stuck with a xx car not to mention I was there for hours cause they mixed my paperwork up EPIC FAIL DONT DO IT even talked to a manger he never returned the call gave me a update or nothing More

by MARIEPRETTY361 Verified Customer Verified Customer

Report | Print

Since visiting the dealership I have had nothing but positive experiences. I was also very happy with my first car service last week positive experiences. I was also very happy with my first car service last week More

by BEVOHAWK Verified Customer Verified Customer

Report | Print

They took very good care of my car! The staff was very helpful and nice! The staff was very helpful and nice! More

by KENNEDY.DAWKINS23 Verified Customer Verified Customer

Report | Print

I had a very nice experience, everything was explained clearly and the person helping me did great clearly and the person helping me did great More

by mgoldie46 Verified Customer Verified Customer

Report | Print

I purchased what was represented as a new 2025 Hyundai Palisade from Clay Cooley Hyundai Dallas. Only afterwards did I discover the car had 786 miles on it and clear signs of prior use — spider webs under Palisade from Clay Cooley Hyundai Dallas. Only afterwards did I discover the car had 786 miles on it and clear signs of prior use — spider webs under the hood, dusty engine bay, dirty glass, marked storage areas, and even a scratched key fob. When I did my own research and contacted Hyundai Customer Care and the Clay Cooley Hyundai Service Department, I was told the car had previously been registered under the name “Donna.” This means I may not have even been the first owner. At best, the vehicle was a heavily used loaner/demo; at worst, it was resold after prior registration — yet it was sold to me as brand new. I attempted at reaching out to the dealership and even emailed the staff including the managers but no one replied. ⚠️Additional concerns: - I was charged above MSRP, even though Hyundai’s published MSRP was lower. -I was pressured into buying the Clay Cooley Family Guarantee, presented as mandatory. - I was also sold an expensive extended warranty (~$2,500) despite the questionable status of the vehicle. Despite all this, management continued to claim I was the first owner and that having several hundred miles on the car is normal, contradicting what Hyundai Customer Care and the service department themselves confirmed later on. The whole experience felt deceptive — from lack of disclosure about the car’s true history, to forced add-ons, to the poor delivery condition. ⚠️ Buyers beware: what you are told in the showroom may not match the actual history or condition of the car you’re purchasing. 📸 I am attaching photos and videos of the car’s condition at delivery (spider webs, dusty hood, dirty glass, scratched key fob, etc.) to support everything mentioned above. Find my video on YT for my visit I made to them on the 2nd day after the purchase. https://youtu.be/Bx69_ntwrFM More

Report | Print

Great staff thank u so much! !! Cedrick did great!!! The process was easy and quick !! Cedrick did great!!! The process was easy and quick More

by karenmariewoods Verified Customer Verified Customer

Report | Print

They provided great customer service, and explained everything to me just fine. I have already sent other people to the place that are currently looking for vehicles. everything to me just fine. I have already sent other people to the place that are currently looking for vehicles. More

by playoffreadysportsworld Verified Customer Verified Customer

Report | Print

Been dealing with them for 5 weeks. 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they 4 of them waiting for them to fix vehicle i bought and Never took possession of. Twice they said it had to be taken to the ford dealership cause they didnt know how to trouble-shoot and fix s ford. Into the 5th week they said something else was wrong with the 2013 F-150 and it would take 2 or 3 days for Ford to get part in then a few days for the Ford dealership to get to it. Thats when i said no more cancel my contract and please return my down payment. Management said, after trying to convince me it would only be a few days and the truck will be as good as a new truck, that i didnt need to sign anything even though truck funded, $8,800.00 cashed and first payment made. They did assure me the corporate office will process asap. It would take just 3 or 4 days to process at corporate then sent to Clay cooley hyundai of dallas. I chose to have the check delivered by courier to clay cooley hyundai of dallas which they said was an option. This started Friday afternoon the 25 of july. It is now Wednesday the 30th of july. After speaking to two different sales managers from two different local clay cooley dealerships i was told it is a family business and there is NOT a Corporate office and all i had to do was sign a contract cancellation form while they print out the check the same day at the clay cooley hyundai of dallas. This is not just one person but from the sales team to service department to sales managerS even finance. Everybody says its someone elses job. I left several messages Never received a call back or they left me on hold for 15 to 17 minutes before giving up on the clay cooley hyundai of dallas and hanging up. If i were buying what do you think the clay cooley hyundai of dallas would have done? Courtney Harris, my salesman was put in a difficult position having to take my calls and returning some calls while trying to sell on the sales floor with No support from his clay cooley hyundai of dallas sales managers. Here is a copy of other reviews. Wow! What a pattern Negative Reviews Highlight: Deceptive Sales Practices: Some reviewers accuse the dealership of trying to sell vehicles with hidden issues, overcharging for vehicles, and undervaluing trade-ins. High-Pressure Sales Tactics: Several reviewers mention aggressive sales tactics and pressure to purchase additional products or financing. Poor Quality of Vehicles/Repairs: Some reviews mention problems with the condition of vehicles sold or the quality of repairs. Unsatisfactory Customer Service: Some reviewers were unhappy with the dealership's response to their complaints or requests. Overall: Clay Cooley Hyundai has a mixed reputation. While some customers have had positive experiences, others have reported serious issues with the dealership's sales and service practices. It's important to carefully research and consider all available reviews before making a decision about purchasing or servicing a vehicle at this dealership, according to customer reviews. More

Report | Print