Craig Edwards
Craig Edwards at Southtowne Hyundai Genesis Riverdale

Craig Edwards | Page 2

Sales Consultant

Southtowne Hyundai Genesis Riverdale

7665 Highway 85 South
Riverdale, GA 30274

Contact Me
not yet
rated
60 Reviews

Dealership Experience

15 yrs, 9 mos

Industry Experience

26 yrs, 5 mos

Specialties & Trainings

Hyundai Certified

Product Knowledge

View more specialties & trainings
not yet
rated

60 Reviews

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60 Reviews of Craig Edwards

November 19, 2019

Dealership Rating
Employee Rating

I always feel like family when I’m there. From the purchase of my first car when I was very nervous Craig was very patient and throughly explained the process which is why I purchased my 2 car from hi More

by tmjackson0823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 19, 2019

Dealership Rating
Employee Rating

Terrible This dealership needs a lot of work when it comes to customer service. There attitude is I really don’t car unless you here to buy a car, starting wit More

by smithxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Perry Weldon , Victor Daniel, Menno Jordan

Nov 19, 2019

Southtowne Hyundai Genesis Riverdale responded

I will respond the same way I did yesterday while you were at the dealership. First of all, your husband did sign the check in sheet where he was advised if it is not under warranty there would a diagnostic charge to determine the problem for your check engine light. If you would like a copy of the video showing him signing that paperwork I would be happy to forward it to you. Secondly as I tried to clearly explain to you, warranty only covers defects and not damages to components on the vehicle. I had asked if you had read your owners manual where that is clearly spelled out and you proceeded to change the subject. We provided you evidence where the wires to the solenoid on the turbo were either cut or chewed on by an outside influence, you did not want to listen and implied we may have done it. As I asked your son if the check engine light was on when the vehicle was brought in; knowing it was on since you all stated you had it scanned at another facility, he then proceeded to tell me that it was going on and off and emphasized it may have been off. The repair was completed within the time allotted for the diagnostic for a non warranty failure. Looking at your history on this vehicle you also had to have wiring repaired to your purge valve as well. Since you do not have the vehicle serviced at this Hyundai dealership or any other Hyundai dealership you may want to look into where you do have your vehicle serviced. I would rather have just repaired this under warranty to Hyundai than have to deal with the nasty attitude you displayed at the dealership; however, it is not the fault of Hyundai that your wires were cut and it is our responsibility to determine cause and bill the appropriate party for the repairs. Ultimately you were requesting that the repair be done free of charge and that is what this boiled down to, not customer service but free service.

May 31, 2019

Dealership Rating
Employee Rating

Smooth & Hassle Free Experience Mr. Edwards has revived my faith in the car buying experience. He was referred to me by a family member who purchased a vehicle from him six years ago More

by Alexia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 04, 2019

Dealership Rating

service They always goes above and beyond to make you happy. I always recommend South Town to all my friends and family. i will only shop here! More

by specialina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lamont Smith

February 25, 2019

Dealership Rating
Employee Rating

AMAZING service! Craig Edwards, Daniel Tesfaye, & Lucas Walls exceed my expectations every time I come to see them. I will always recommend Southtowne! I loved my firs More

by Reggie Matthews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Tesfaye, Lucas Walls

February 24, 2019

Dealership Rating
Employee Rating

Amy’s first new car. Craig was friendly, easy to work with, and most important to me straight forward from beginning to end. Nice job Craig. My wife loves her car. Paul More

by Rubbengr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 06, 2019

Dealership Rating
Employee Rating

My best experience ever ... in buying a car🙂 Craig and staff are Very Professional when serving you. They truly treat u like family , walking u along the way with your GREAT PURCHASE 🙂 They’re S More

by Hyundai (2)♥️
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Perry Weldon , Herschel Parker

February 01, 2019

Dealership Rating
Employee Rating

Family like Service Mr.Craig and the whole dealership offered friendly, family like service. This experience went quickly, smoothly, and stress free, nothing like previou More

by carshawty77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 29, 2019

Dealership Rating
Employee Rating

If you need a car come see Mr. Craig! Mr. Craig is the only salesman that I trust! He has helped me and my family get into cars for over 7 years with zero hassle despite any situation. He’ More

by CRussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 30, 2018

Dealership Rating
Employee Rating

One amazing person Mr. Craig is one of a kind. He has helped me get into two cars without any hassle. Very patient and extraordinary customer service. Thank you More

by Goddess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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