Everyone is as friendly, attentive and helpful through
the process of looking, driving and purchasing the vehicle
the process of looking, driving and purchasing the vehicle
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by Ktsharrock
Other Employees Tagged:
Carl Brown, Mike Barker
Apr 02, 2026 -
Germain Hyundai responded
Thank you for sharing your five-star feedback about the Germain Hyundai team. It was a pleasure to assist you, and we hope to see you again down the road. Enjoy your new ride!
Worst experience ever.
Took 3.5 months to get my car fixed. Was given a date and time to bring my car in for repair and pick up a rental. I am 82 yrs old with severe copd a
Took 3.5 months to get my car fixed. Was given a date and time to bring my car in for repair and pick up a rental. I am 82 yrs old with severe copd and on oxygen at all times. This is not easy for me. When I arrived she told me my appointment had been canceled. I asked why I was not notified she said she didn't have time. Really? Didn't have 30 seconds to call me? During the time Germain had my car, over 3 weeks
, I never heard a word about progress on my car. Several times I called Anastasia she never answered one time. Called at least 8 times and left messages for her to please call me. Got no response. Called Mowerys body shop and asked for progress on my car. Told them they had my car for 3 weeks. When do I get it back. They were very polite with me and said there is no way they had my car 3 weeks. Who knows where my car was setting with nothing being done? Or why? When I did get the car back I immediately traded it in on a new hyudai kona. I drove to Dublin oh to do this rather than Germain at auto mall. You have lost a customer forever.
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by cegordon
Service Price Transparency
Mar 25, 2026 -
Germain Hyundai responded
Thank you for sharing your feedback with us. We regret to hear about the disappointing service you received and we want to extend our apologies for the inconvenience you experienced, It is never our intention to leave our customers feeling uncared for and it is clear we fell short in delivering the level of service we strive for with every customer, If there is anything further you would like to discuss or if there is anything we can do to regain your trust, please don't hesitate to contact us. Thank you,
Chelsea Ratliff - Service Director - 614-383-4321
I am handicapped and Cody went above and beyond any other
salesman that I ever dealt with making sure the buying process was easy for me to make my purchase.
salesman that I ever dealt with making sure the buying process was easy for me to make my purchase.
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by mr01randy
Mar 06, 2026 -
Germain Hyundai responded
We're so glad Cody could assist you smoothly and thoroughly. It was a pleasure having you as part of the Germain Hyundai family! Thank you!
Amber is excellent!
She’s very friendly and professional. My inspection paper was blank. I didn’t get to go over any areas of concern.
She’s very friendly and professional. My inspection paper was blank. I didn’t get to go over any areas of concern.
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by Juliealtman1764
Service Price Transparency
Other Employees Tagged:
Amber
Feb 02, 2026 -
Germain Hyundai responded
Thank you for sharing your feedback about Amber's friendly and professional service at Germain Hyundai, Julie. We apologize for the oversight with your inspection paper, and we will work on improving our communication in the future.
Very easy to work with, happy to answer any questions
that came up during the process
that came up during the process
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by trbrown.4515
Other Employees Tagged:
Richard Highley
Jan 26, 2026 -
Germain Hyundai responded
We're grateful to have you as a Germain Hyundai customer. Thanks for the review!
Thank you TJ for taking the time to fix the oil issue on
my Hyundai Sonata. The new engine seems to have solved the problem.
my Hyundai Sonata. The new engine seems to have solved the problem.
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by Judi
Service Price Transparency
Other Employees Tagged:
T N Gibbs
Nov 17, 2025 -
Germain Hyundai responded
Hi Judi, thank you for choosing Germain Hyundai and sharing your experience with TJ! We're so pleased to hear your new engine has solved the problem.
Very detailed and explained all options.
Loved the personal service. All the staff was very knowledgeable.
Loved the personal service. All the staff was very knowledgeable.
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by Steve_litz
Nov 10, 2025 -
Germain Hyundai responded
Hi Steve, thank you for sharing your positive feedback about our team! We hope to see you back at Germain Hyundai in the future.
Germain is good Dealer ship .
I recommend to go to get your car . They keep the appointment they give heads up to make sure to get car you’re looking for.
I recommend to go to get your car . They keep the appointment they give heads up to make sure to get car you’re looking for.
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by Amuxumad7
Sep 26, 2025 -
Germain Hyundai responded
Thank you for the recommendation! We're glad you had a positive experience with our team. Hope to see you again at Germain Hyundai!
Shopping at Germain Hyundai was the best experience I've
had at any car dealership. Our Salesperson Junaid was knowledgeable, friendly, patient, and took time to understand our needs and worked closely with
had at any car dealership. Our Salesperson Junaid was knowledgeable, friendly, patient, and took time to understand our needs and worked closely with us to find the exact vehicle we wanted. Our Finance Director, Ricky, worked with us to get our payments to the number we wanted, and gave us a great deal. Everyone at the dealership was friendly, helpful, and attentive.
I will always recommend Germain Hyundai to anyone looking to buy or lease a car.
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by Sparrow McClane
Other Employees Tagged:
Junaid Zaib
Sep 08, 2025 -
Germain Hyundai responded
Sparrow, it's awesome to hear Junaid and Ricky provided a top-notch experience, making the process smooth and enjoyable! Your recommendation means a lot, and we’ll be here for you anytime at Germain Hyundai! Enjoy your new ride!
Helpful great customer service overall it was awesome.
I will definitely come back and my oil change.
I will definitely come back and my oil change.
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by Kadardini
Service Price Transparency
Other Employees Tagged:
Kayla Longwell, Larry Scott
Jul 14, 2025 -
Germain Hyundai responded
Your review has made our day! Thank you for choosing Germain Hyundai and for sharing your positive feedback. We look forward to welcoming you back next time!
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