Craig Imler

I was disappointed with my recent service experience at Germain Hyundai. I scheduled an appointment specifically to address the recall(s) on my 2019 Hyundai. Since these were known recalls and the appoint Germain Hyundai. I scheduled an appointment specifically to address the recall(s) on my 2019 Hyundai. Since these were known recalls and the appointment had been scheduled in advance, I expected the dealership to have the necessary parts available before my arrival. After bringing my vehicle in, I was informed that the required part(s) had to be ordered, which meant the recall work could not be completed. As a result, I now have to take additional time to schedule and return for another service appointment. What has been even more frustrating is that it has now been over a week, and I still have not received a call to let me know the part has arrived or to schedule the follow-up appointment. I understand that parts availability can sometimes be outside the dealership’s control. However, for a scheduled recall service, I believe the parts should have been verified and available before asking a customer to bring in their vehicle. At a minimum, I would have appreciated proactive communication and a timely follow-up. I hope this feedback helps improve the scheduling and recall process for future customers. Thank you. Donald Peterson 614-592-7889 More

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Excellent and friendly service provided by Gloria! She was knowledgeable and helpful in helping me find just the right car at.a fair price. I bought a Santa Fe AWD. I could not be happier with my cho She was knowledgeable and helpful in helping me find just the right car at.a fair price. I bought a Santa Fe AWD. I could not be happier with my choice. Just love the car! I would recommend Gloria as a top salesperson to anyone shopping for a new vehicle. More

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I have purchased 12 cars over the past 60 years. Buying a new 2026 Santa Fe Hybrid Calligraphy from Germain Hyundai has been the easiest, least stressful and most satisfying experience. Cody Riley Buying a new 2026 Santa Fe Hybrid Calligraphy from Germain Hyundai has been the easiest, least stressful and most satisfying experience. Cody Riley was a pleasure to work with. He allowed us to make our decision at our speed which included 3 trips to the dealership as we shopped other makes/models and considered our personal finances. Arriving at the price of the new car, as well as the value of my trade-in, was completely transparent and fair (based on my own thorough research). There were zero surprises, none, in the process of executing the sales contract. This is how new car sales should be handled More

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The dealership was extremely friendly and concerned with our needs. The sales process was pleasant and we did not feel any pressure. The final paperwork and finance process were too long. There should be our needs. The sales process was pleasant and we did not feel any pressure. The final paperwork and finance process were too long. There should be a way to streamline it. I believe the financing and paperwork took just about 2 hours. More

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Everyone is as friendly, attentive and helpful through the process of looking, driving and purchasing the vehicle the process of looking, driving and purchasing the vehicle More

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Worst experience ever. Took 3.5 months to get my car fixed. Was given a date and time to bring my car in for repair and pick up a rental. I am 82 yrs old with severe copd a Took 3.5 months to get my car fixed. Was given a date and time to bring my car in for repair and pick up a rental. I am 82 yrs old with severe copd and on oxygen at all times. This is not easy for me. When I arrived she told me my appointment had been canceled. I asked why I was not notified she said she didn't have time. Really? Didn't have 30 seconds to call me? During the time Germain had my car, over 3 weeks , I never heard a word about progress on my car. Several times I called Anastasia she never answered one time. Called at least 8 times and left messages for her to please call me. Got no response. Called Mowerys body shop and asked for progress on my car. Told them they had my car for 3 weeks. When do I get it back. They were very polite with me and said there is no way they had my car 3 weeks. Who knows where my car was setting with nothing being done? Or why? When I did get the car back I immediately traded it in on a new hyudai kona. I drove to Dublin oh to do this rather than Germain at auto mall. You have lost a customer forever. More

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I am handicapped and Cody went above and beyond any other salesman that I ever dealt with making sure the buying process was easy for me to make my purchase. salesman that I ever dealt with making sure the buying process was easy for me to make my purchase. More

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Amber is excellent! She’s very friendly and professional. My inspection paper was blank. I didn’t get to go over any areas of concern. She’s very friendly and professional. My inspection paper was blank. I didn’t get to go over any areas of concern. More

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Very easy to work with, happy to answer any questions that came up during the process that came up during the process More

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Thank you TJ for taking the time to fix the oil issue on my Hyundai Sonata. The new engine seems to have solved the problem. my Hyundai Sonata. The new engine seems to have solved the problem. More

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