Did not want to not give the name of my "product specialist" because I truly believe his hands were tied....felt so sorry for him. We walked in, thinking this would be our dealer of choice. They had the exact car we were interested in, test drove it and was ready to purchase that very day. Our "product specialist" had our trade looked at in just a few minutes and returned with an offer that was HALF of the car's value! His sales manager supposedly had the car evaluated again and raised the offer minimally then proceeded to say that the carfax check revealed that the car had been badly damaged x 2! WRONG!! I was so insulted by the "offer" and unwillingness to deal that we walked out of the showroom, drove over to Morse Rd. to see if Germain had the same car....and they did. They offered a fair trade in value for the luxury car we were trading as well as a fair price on the Mazda I wanted, worked up a deal (after closing hours) and sent me home with the car that night! Oh, and by the way, THEIR carfax report did not say a word about a disabling accident! Odd??!! It appears that Ricart's philosophy is to gouge their customers. Apparently a smaller profit is not enough for them to bother with. Do Not buy here! My recommendation? Test drive or window shop at Ricart, but make your purchase elsewhere!