Craig Vierig | Page 6

Great experience! Toyota Boutiful made buying my new 4Runner a great experience. They answered all my questions and provided great customers service. Quick and easy de Toyota Boutiful made buying my new 4Runner a great experience. They answered all my questions and provided great customers service. Quick and easy deal. Look forward to being a longtime customer! More

Report | Print

Great service Thank you for getting us into our new 2016 Toyota Corolla s. It's been a great experience dealing with you guys and all you did Thank you for getting us into our new 2016 Toyota Corolla s. It's been a great experience dealing with you guys and all you did More

Report | Print

Great experience! Found the car and financing we needed Craig, Josh and Cameron were great to work with. We were able to find the right car, at the right price and with the right financing. Thanks guys! Craig, Josh and Cameron were great to work with. We were able to find the right car, at the right price and with the right financing. Thanks guys! More

Report | Print

excellent service The team at Bountiful Toyota was very easy to work with. They were knowledgable about their product and was able to help us get into the vehicle that The team at Bountiful Toyota was very easy to work with. They were knowledgable about their product and was able to help us get into the vehicle that we were interested in. More

Report | Print

Very fast. They found the exact truck I was looking for and let me know when it came in. wouldn't budge much on price but I think the advertised price was fair They found the exact truck I was looking for and let me know when it came in. wouldn't budge much on price but I think the advertised price was fair enough. Craig did a great job More

Report | Print

thank you Craig Thank you Craig for helping in getting us into the exact car we wanted at a price that was fair. You make the buying experience a great and painless o Thank you Craig for helping in getting us into the exact car we wanted at a price that was fair. You make the buying experience a great and painless one thank you again. More

Report | Print

My car buying experience I had a very good experience buying the Rav-4. Craig was pleasant, knowledgable and helpful in the process. He is not a high pressure salesman and I f I had a very good experience buying the Rav-4. Craig was pleasant, knowledgable and helpful in the process. He is not a high pressure salesman and I felt comfortable.. Also Scott was good to work with in finalizing the process....I will recommend Craig and Scott to anyone buying a car. . More

Report | Print

Customer Service and Communication Need Work Although I appreciate all of the hard work that was put into this deal, I still do not have a good overall impression with Toyota Bountiful. There was Although I appreciate all of the hard work that was put into this deal, I still do not have a good overall impression with Toyota Bountiful. There was poor communication between sales and finance, and had I not checked the final numbers before signing the contract, I would have been paying more than what had been agreed upon. When I had proof that I was promised a different price, I could feel the anger of the sales and finance staff, and needless to say, I was not impressed. For the record, I was told that Toyota Bountiful has a "standing policy" to honor the lowest price quote by another dealer for an identical vehicle, plus an additional $250 discount. If this is true, hold them accountable and make sure you get what you're told. If I hadn't triple-checked, they would have gotten away without giving me what I was promised. What's worse is that my mother overheard salesmen in the hallway saying something to the effect of, "He's got an email and a voicemail, he's got us." Now, let me say a few things about the employees. Craig was a fantastic salesman. He's very straight-forward and honest, he is energetic and enthusiastic, and he is honest. Another employee told us, "I'm glad you're with Craig." Aaron, who handled our financing, was very honest as well, and although there were times I sensed frustration, and despite feeling like I was being pressured at times, he was one of the best finance managers that I have dealt with. Both Aaron and Craig withstood a lot of questions from me, but I like to consider myself a very informed buyer. I like to know exactly what I'm getting and how much it will cost me in the long run. For that, I appreciate everybody's patience and understanding. Being such a recent purchase (only 14 hours ago), it's difficult to rate how satisfied I am with the vehicle, but so far I love it. Waiting until the clearance event was a great decision, and I am excited to see how my first Toyota will perform. UPDATE: The dealership has spoken with me since I posted the initial review. Multiple employees have asked me nicely to change my review, and asked if there was anything they could do to make things right. But the problem is, what's done is done. When I asked them what THEY could do, there was never a solution offered. At that point, I offered advice on how situations like mine (and many others) can be prevented in the future. I appreciate Jon, the Customer Service Manager, reaching out to me, and thank him for taking the time to understand my frustration. Additionally, Auggie also vowed to address the issues of dishonesty, and I appreciate his understanding as well. But, unfortunately, my experience was like many others who have posted objective reviews on here, and I remain firm with everything I've said. My opinion remains unchanged solely because of the fact that the dealership exhibited absolutely no methods of service recovery aside from apologizing, which, as previously mentioned, neither changes nor fixes my experience. 10/26/15 UPDATE: Several emails have now been ignored. Troy has not contacted me. I refinanced my vehicle through another lender and am cancelling my GAP insurance now. The GAP insurance start date was incorrectly entered by four days, and it's being treated as a minor mistake. Apparently the dealership can't even fill out paperwork professionally. All ratings downgraded to one star. Worst dealership in America. More

Report | Print

Experience Everyone was very nice and upfront. The issue I had was coming in at 4 and leaving at 8 with a three year old and a nine month old. Everyone was very nice and upfront. The issue I had was coming in at 4 and leaving at 8 with a three year old and a nine month old. More

Report | Print

Nice salesperson Our salesman Craig Vierig was very nice and easy to work with. Such a lighthearted experience! When I buy my next Toyota, I am definately heading back Our salesman Craig Vierig was very nice and easy to work with. Such a lighthearted experience! When I buy my next Toyota, I am definately heading back to Bountiful. They gave me such a great deal! More

Report | Print