Cy Sisson

This is our 4th Nissan purchase from Serra. Sales and Finance folks were all professional and helpful. Our experience with Service has been positive. Sales and Finance folks were all professional and helpful. Our experience with Service has been positive. More

by cgharrison73 Verified Customer Verified Customer

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I went to buy a vehicle that was posted online for around $16,000 I did pre-approval online with a down payment of $5000. They financed around $17,000. I didn't realize that they added on around $4500 for th $16,000 I did pre-approval online with a down payment of $5000. They financed around $17,000. I didn't realize that they added on around $4500 for the "Tony Serra Promise" to every vehicle new or used. The Tony Serra Promise was like a warranty that would not cover the vehicle I purchased because it was over the mileage. Yet, I still had to pay. So, out of that I get free oil changes for a year. Not worth the $4500. No one mentioned the xx "Tony Serra Promise" before hand. I would not recommend this dealership to anyone. I would not have even looked at the vehicle if they would have listed the online price including what they charge you for that "Promise" More

by lachrisha.riggins Verified Customer Verified Customer

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Wonderful people I would recommend every single person to by from them they helped me love them to by from them they helped me love them More

by nadineheaton1957 Verified Customer Verified Customer

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Me and my wife came to this dealership to purchase a Rogue rock creek on Aug.19 2025.The first two people who helped us were helpful and nice.Then we met Sales Manager Cody. This is an extremely arrogan Rogue rock creek on Aug.19 2025.The first two people who helped us were helpful and nice.Then we met Sales Manager Cody. This is an extremely arrogant and dishonest individual. He gives a new definition to the term used car salesman.He first tried to low ball us on our trade in and give my wife 9% financing.He was disrespectful for the next 2 hours as he tried to get his company the best deal instead of the us the customer.We were at the dealership for over 4 hours before he got us to a payment we could be ok with. We were then sent to financing where we met Cy. He just hurried through the financing and didn’t really go over the numbers he was just concerned with trying to sell us a gap insurance that i guess he got a kick back for his self.Me and my wife by then were so ready to go that she signed the contract without paying close attention to all the details.When we got home I looked closer to the numbers and found out that they had added 4000 dollars to the cars price and 2% more to the financing.I called back the next day and tried to speak with sales manager Cody’s supervisor and have not heard back from him yet to explain why we were Charged 41143 dollars for a car that listed on the car for 37145. A 4000 increase and the interest rate was 5.9 % instead of the 3.9 we were quoted by Cody. All these increases were never explained to us at all.I can say that they do work well together to deceive there customers.I called back 4 times the that day when I finally asked to speak with Cy the Finance manager .I asked him about the changes and he said he went over all the numbers with us and i told him that that was not true all he was concerned with was trying to sell us a Gap insurance policy.He went over that policy 4 times and brought someone else in after the 4th time to tell us how great this program was and we needed it. As we discussed the differences in the numbers he tried to explain to me that at Tony Serra Nissan they add 4000 to every vehicle that they sell for Nissan program something they don’t explain to the customer.He also gave me the run around about the increase in the interest rate He said it was explained to us and i called him a liar in the nicest way i could.I have still not received any response to make me understand why we were deceived and the issue made right.If you want to buy a Nissan avoid this dealership like the plague they are very dishonest people.We have purchased 3 other Nissans from other Nissan dealers and never have been treated like this.I would have never came to Serra in cullmam al but they were the only one who had the exact car she wanted.Don’t get me wrong Nissian makes a good car and we love the 2026 Rock Creek Rouge.. The car is great but this dealership has a lot of dishonest managers working for them,so if you go there to buy a vehicle pay close attention to everything they do so you don’t get took like we did. More

by myra.moss Verified Customer Verified Customer

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I have been coming here for 13 years and just bought my 4th car from them. They have always been great and have been able to find me a car that was perfect for me every time. The staff is so friendly! I al 4th car from them. They have always been great and have been able to find me a car that was perfect for me every time. The staff is so friendly! I always feel so comfortable and welcome there. More

by chris.lybbert Verified Customer Verified Customer

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Focus on customer satisfaction, listening to what the customer wants and works towards making it happen! Has a great team! customer wants and works towards making it happen! Has a great team! More

by ESTETAYLOR Verified Customer Verified Customer

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the worst ever car dealership, one lie is not enough. they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them. the car ran hot they will not fix it they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them. the car ran hot they will not fix it. had to finance another car. payments over $200 more a mouth. and told the frist car was ours to deal with. so with both cars left with. just don't pay the payments on the first car and let the bank repo it. I have a paper where he wrote it on. so now aether 2 car payments or bad credit. I am disabled and can't pay for both. More

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Unhelpful and not informational. The employees didn't seem educated in mechanics. They did however take me 15 minutes earlier than my appointment. The employees didn't seem educated in mechanics. They did however take me 15 minutes earlier than my appointment. More

by timmaster09 Verified Customer Verified Customer

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Scott and Cody were courteous and knowledgeable about the vehicle we were looking at...the team worked together to get us a great deal within the budget we gave them...the whole process was smooth and effort vehicle we were looking at...the team worked together to get us a great deal within the budget we gave them...the whole process was smooth and effortless... although it took longer than I anticipated, we are pleased with the new vehicle and recommend others talk to Serra Cullman before going out of town... More

by etda060713 Verified Customer Verified Customer

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Top notch service from start to finish! ! Much better than the other dealership that I went to! Five star review!! ! Much better than the other dealership that I went to! Five star review!! More

by bnewellgp20 Verified Customer Verified Customer

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