Cyrus Safavi

Land Rover Naperville has been one of the worst dealership experiences I’ve had. The customer service was extremely disappointing, and the overall experience fell far below my expectations. A deale dealership experiences I’ve had. The customer service was extremely disappointing, and the overall experience fell far below my expectations. A dealership should value its customers, communicate honestly, and treat people with respect, but I did not feel that was the case here. I expected much better service from a luxury brand like Land Rover. Unfortunately, my experience left me frustrated and disappointed. I would strongly encourage management to improve customer service, communication, and the way customers are treated. Based on my experience, I would not recommend this dealership to others. I expected professionalism and quality service, but I walked away feeling let down. More

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I am extremely disappointed with my experiences at Land Rover dealerships when trying to purchase a Defender. Too often, I have felt insulted, disrespected, and as though someone was trying to take advanta Rover dealerships when trying to purchase a Defender. Too often, I have felt insulted, disrespected, and as though someone was trying to take advantage of me. I shop at Mercedes-Benz, Porsche, BMW, and Toyota, and the difference is night and day. Those dealerships treat me with respect and appreciate my business. At Land Rover, I have repeatedly encountered an arrogant, condescending attitude that makes me question why I would spend my money there. This is exactly why I have never owned a Defender, despite genuinely wanting one. It isn't the vehicle that has put me off; it's the dealership experience. When I'm ready to make a significant purchase, I expect professionalism, honesty, and respect—not an attitude that makes me feel unwelcome. Unfortunately, after these repeated experiences, I will be looking at other brands rather than continuing to pursue a Defender. Mercedes-Benz, Porsche, BMW, and Toyota have all demonstrated that buying a vehicle can be an enjoyable experience, and I have no reason to tolerate anything less. Land Rover may build an iconic vehicle, but a great product means very little when the people selling it drive customers away. I hope you take this feedback seriously and recognize how your dealership's approach is costing you sales. Regards, A Disappointed Potential Customer More

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